Dyrberg/Kern NZ Opiniones 

360
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely thrilled with my first DK purchase online. The Lucia earrings arrived impeccably presented in a beautiful green gift box which you’ll be pleased to hear went down a treat with the lucky re... Ver más

Valorada con 5 estrellas sobre 5

I purchased this beautiful Esina bracelet at the end of July. When you order online, you are never certain what the product will look like. I certainly was not disappointed, it's a stunning bracelet.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have bought Dyrberg Kern jewellery from my local Dyrberg Kern store for many years. The service is always outstanding and any issue I've had which is few and far betwewen have been resolved immedit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Beautifully packaged & presented. Delivered in record time! The earrings are gorgeous & much larger than I anticipated! I am one very happy customer & highly likely to return again & again! D/K N... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Tienda de ropa

Información proporcionada por diversas fuentes externas

Designer, Danish, jewellery, gold, silver, Swarovski crystals, Stainless Steel, necklaces, bracelets, rings, Compliments, earrings, statement, gifts, vouchers, anniversary, birthday, gem stones, New Zealand, Wellington, Christchurch, Auckland, modern, ...


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

360 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(360)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

As usual excellent personalised service…

As usual excellent personalised service including sound knowledgeable advice because these wonderful people know their stock. I got a phone call and follow up email because what I ordered was out of stock. That’s what you want - to be kept in the loop. Always a pleasure.

16 de septiembre de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Thanks so much for posting the review Glenis. Customer service is so important to us and it great to hear the extra mile we go is appreciated!!

Valorada con 5 estrellas sobre 5

Fantastic product and Super quick…

Fantastic product and Super quick delivery. I loved the personalised note too!

8 de septiembre de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Thanks for the review Kelly, it is great to hear the personalised note was appreciated. We really appreciate your purchase,

Valorada con 5 estrellas sobre 5

Love my new rings

Love my new rings. They look a million dollars!!

2 de septiembre de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

So great to hear Jane. The rings are amazing!!

Valorada con 5 estrellas sobre 5

Efficient service

My items came well packaged and included was a hand written note, which you don't see at all. Lovely to feel appreciated. The pieces were exactly like they were described online. Thank you :-)

24 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Thanks so much for the great review Tara.

Valorada con 5 estrellas sobre 5

I absolutely love Dyrberg& the staff in…

I absolutely love Dyrberg& the staff in the Christchurch store are great. Always very helpful.
My favourite jewellery.

23 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

So great to hear Rachel, we love our Christchurch girls too.

Valorada con 5 estrellas sobre 5

Esina

I purchased this beautiful Esina bracelet at the end of July. When you order online, you are never certain what the product will look like. I certainly was not disappointed, it's a stunning bracelet. I received great service, the turn around from ordering to receiving was quick. Dyrberg/Kern NZ are an amazing business to deal with. Extremely happy customer
Wendy Hahn

16 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Thanks you so much for that positive review Wendy. Were so happy to hear we met your online expectations. We really do try hard to ensure we are true to what we sell online.

Valorada con 5 estrellas sobre 5

I had to return my gloves as they were…

I had to return my gloves as they were a little small but the next size up were perfect. Thanks for the great service and the gloves are beautiful

15 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Hi Alice it is great to hear you love the gloves. They are such high quality and so stylish.

Valorada con 5 estrellas sobre 5

In Love

Wow, great service - my gorgeous earrings arrived in two days and the personalised note made my day.

11 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

So great to hear Vicky, thanks for taking the time to let us know how happy you were with the purchase.

Valorada con 5 estrellas sobre 5

So easy to deal with

So easy to deal with. Fast delivery, good communication. So happy with my ring.

9 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Awesome Donna. Thanks for the review.

Valorada con 5 estrellas sobre 5

Great service.

Lovely necklace. Prompt service. Lovely presentation box. Thank you.

6 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Awesome Anna. Thanks for the feedback.

Valorada con 5 estrellas sobre 5

Pearl flower earrings

Gorgeous piece of jewellery! Easy ordering, fast shipping and great quality! Definitely will be back. Thank you.

5 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

We can't wait to see you back Maria.

Valorada con 5 estrellas sobre 5

Great service

Such prompt service, had my bracelet in a couple of days.

4 de agosto de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Thanks for the feedback Fleur. Great to hear things are still working well with the couriers.

Valorada con 3 estrellas sobre 5

My order too late

My order too late. I think australia sydney4-6 business days

31 de julio de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Hi Munkhtsetseg, we are sorry to hear your order took longer than anticipated to arrive. Unfortunately, the reliability of international couriers at the moment is a bit patchy. We will update our policy to note that there may be delays with COVID-19 disruptions. Thanks for the feedback and hopefully you still enjoy your jewellery - despite it arriving late.

Valorada con 4 estrellas sobre 5

Prompt delivery of online order but damaged item

Prompt delivery of online order, but one out of three compliment toppers arrived with a small chip out of the middle of the stone. Took the topper into my local store the next day and had to settle for a replacement topper of the same kind with a dent in the outer metal surround because it was the last one in the store. The salesperson did not offer any other solution to the issue after I pointed out the damage in the replacement. Not particularly impressed - good thing it was a sale!
Very much appreciate both the online response to this review and the phone call I received in regard to it with the offer to attempt to get another replacement topper for me from Denmark. Even if they are unsuccessful due to end of line stock issues, I at least feel now the company has done everything they can in this situation. Thank you.

29 de julio de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Hi Anna, yes we agree that is not an acceptable experience at all. Could you please email us on info@dyrbergkern.co.nz and we can ensure you get a defect free product. We can certainly order a new topper from Denmark and are disappointed to hear we have given damaged stock to you on two occasions. We are keen to understand what went wrong here as your experience doesn't in any way meet our expectations for customer service.

Valorada con 5 estrellas sobre 5

Staff are always friendly and the…

Staff are always friendly and the service is outstanding. One of my absolute favourite stores.

28 de julio de 2020
Opinión espontánea
Logotipo de Dyrberg/Kern NZ

Respuesta de Dyrberg/Kern NZ

Thanks Mandy. Great to get the positive feedback.

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