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e-bikeshop.co.uk Opiniones 

403
•
TrustScore: 4.5 sobre 5

4,6

Tienda de bicicletas
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ebikeshop recently supplied me with an Amflow PR Carbon. The bike is amazing and eBikeshop service superb- the bike came quickly despite it’s scarcity and was adapted for my disability needs professio... Ver más

Valorada con 3 estrellas sobre 5

Ordered was advised delivery 29th. Was delayed and then told delivery the 30th DHL notified at 2am it was at delivery depot still no delivery. DHL useless

Valorada con 5 estrellas sobre 5

What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Ver más

Valorada con 5 estrellas sobre 5

Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Mayorista de bicicletas
  4. Tienda de reparación de bicicletas

Escrito por la empresa

Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

403 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(403)

86 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

phoned about a Bosch 500 PowerTube…

phoned about a Bosch 500 PowerTube that was listed for sale to bike customers only phoned up to check and was informed that it an error in the listing, ordered and delivered next day great price 30% less than stock

29 de agosto de 2025
Valorada con 2 estrellas sobre 5

Could do better with more efficient parcel delivery firm.You supplied the item,so there was…

You supplied the item,so there was problem from you. The issue was the use of DHL delivering the parcel, saying they had tried yesterday but no one was in. This was a complete lie, as I was at home all day, working in my office which overlooks the front of the house. No one rang the bell or bagged on the door. Where they went, I have no idea.
I would suggest using a better parcel service,like Royal Mail I order something just after I ordered from you and that arrived on time as indicated in their emails. Your took to days. Luckily I didn't need the part before the weekend.
That's the reason for the poor score.

18 de agosto de 2025
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Respuesta de e-bikeshop.co.uk

Thanks for your review Peter.

While its always frustrating when things arrive late in the post, its not unheard of and is as you pointed out, entirely the fault of the carrier. As a retailer, we have no control over them once a parcel leaves us and ALL carriers are not without fault at least some of the time.

We use both DHL and Royal Mail and having used both for more than 15 years, we generally find that DHL's next day service is significantly more reliable.

Its a shame that with Josh having printed your order and sent it to the Warehouse team just 4 minutes after your placed it (8 minutes before the next day cut-off) and Dan having packed and had it ready for DHL just 30 minutes later to ensure it left the same day (and with only 90 minutes until the DHL truck arrived), that they've subsequently not delivered it on time.

For the sake of a £3.99 part, the small team here at E-bikeshop who regularly read these reviews will have to accept this blemish on their ordinarily outstanding record for something entirely out of their control, which is unfortunate.

If it helps, from our side, we've sold you a £3.99 part on which we make around £90p, and charged you £4.99 delivery. The team shipped it via DHL because it was your first order and they wanted (and expected by doing so) to ensure outstanding service, knowing the true cost of DHL Next Day to us is £7.10 per packet meaning with a cost (to us) of £9.52 to service this order and a return of £8.98, we've effectively just PAID 46p for a two star review.

I note that you've not left any feedback for DHL who as you pointed out yourself, are the ones who actually delayed your item.

Im sorry that we were both let down on this occasion. Tomorrow, ill suggest to the warehouse team that upgrading peoples delivery at our own cost with the hope of ensuring oustanding service is probably not worth it for them.

Ben
Sales and Operations Director.

Valorada con 4 estrellas sobre 5

Delivery by dhl extremely poor.

The item ordered was correct so no problem with e-bike as a company. However the delivery using dhl was very poor. They first said delivery was Monday, then this was cancelled. A new delivery slot between 0929 to 1029 Tuesday was then stated, however no one turned up by midday. I then asked for delivery to a safe place as I was out. The parcel was however left in the sun on a step in the open at 1400. Even though I was in no one checked, they simply left the parcel in the open where it could have been picked up by anyone. Very poor service by dhl.

9 de junio de 2025

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