Logotipo de e-bikeshop.co.uk
Visitar el sitio web

e-bikeshop.co.uk Opiniones 

403
•
TrustScore: 4.5 sobre 5

4,6

Tienda de bicicletas
Escribir una opiniónVisitar el sitio web
Escribir una opinión

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ebikeshop recently supplied me with an Amflow PR Carbon. The bike is amazing and eBikeshop service superb- the bike came quickly despite it’s scarcity and was adapted for my disability needs professio... Ver más

Valorada con 3 estrellas sobre 5

Ordered was advised delivery 29th. Was delayed and then told delivery the 30th DHL notified at 2am it was at delivery depot still no delivery. DHL useless

Valorada con 5 estrellas sobre 5

What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Ver más

Valorada con 5 estrellas sobre 5

Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Mayorista de bicicletas
  4. Tienda de reparación de bicicletas

Escrito por la empresa

Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

403 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(403)

86 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información
Valorada con 5 estrellas sobre 5

E-bike professionals, for excellent service.

I received excellent advice and service when considering my purchase and the after sales service was also exemplary. I heartily recommend this professional team, for whom customer service at all levels could not be faulted. My personal experience was with Ben, Fred and Alfred. Thank you all.

3 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service and good bike

2nd time I have purchased an E-bike from this company and on both occassions I have received quick and excellent service. Last bike lasted me well for 10 year. No reason to think that my new will not last me many years. I have no doubt that should I ever have an issue, this company will do all they can to assist. I'd buy again.

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything just perfect.

I'm overjoyed with everything that e-bikeshop UK did for me when I purchased my amazing new Cube ebike from them, they couldn't have been more helpful when helping me with the frame sizes. The rapid delivery was another major plus as well. I will certainly be using e-bikeshop UK again for any of my cycling needs.

31 de enero de 2025
Valorada con 5 estrellas sobre 5

Excellent service

Very helpful with a small computer glitch. Very quick delivery - ordered late afternoon, arrived mid-morning the next day.

29 de enero de 2025
Valorada con 1 estrellas sobre 5

Delivery let down

So looking forward to my spares and fitting over the weekend, you scheduled delivery with DHL, they sent me tracker but late Friday said it was now to be delivered the next working day and it was at the delivery depot. Their DHL next working day is Saturday, but no delivery, tracker still says at delivery depot.

Still waiting…hope it arrives Monday, I need the parts to get to work.

Update: DHL delivered Monday and parts fitted in 20 minutes and all good. Very Happy with parts and ordering no reflection on e-bike shop. Just DHL needs to deliver as promised and no opportunity to review them.

9 de enero de 2025
Logotipo de e-bikeshop.co.uk

Respuesta de e-bikeshop.co.uk

Hi James, Apologies your delivery suffered a short delay with DHL. We have no contact from you to date, but please do reach out to us in the future in the first instance and we'll always do our best to assist. We can see we dispatched the item to you the very same day as you ordered it. We do rely on the delivery company to deliver items as detailed on our delivery page, these cannot be guaranteed as this is a 3rd party service. Unfortunately sometimes there can be delays outside of our control. We have since investigated this for you and can see the package did suffer a 1-day delay at the courier sorting hub, we understand this can be frustrating. We can see the package was successfully delivered to you today, the next working day, so all being well this is now resolved for you. However apologies again it didn't make it to you before the weekend. Given this page is for our service level and given the package was dispatched correctly and timely, would you consider updating your review of our service level and maybe adding your review to the shippers page instead?

Valorada con 5 estrellas sobre 5

As described

Good product arrived reasonably quickly but delayed 24 hrs by the weather which is no ones fault, would buy for them again in the future

7 de enero de 2025
Valorada con 5 estrellas sobre 5

Having to buy a bike on line

It’s not great having to purchase a bike that you haven’t seen before you buy it however I have been really pleased with my purchase. This on line company has been delightful to deal with and the after service has been second to none .

26 de noviembre de 2024

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más