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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased an e-go Lite 3s through the Green Commute Initiative as part of my work’s Cycle to Work scheme. Glenn was incredibly helpful throughout the process, answering all my questions by emai... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Διαβαζω τοσα καλα λογια για το ποδηλατο ... Τοσες καλες κριτικες . Ομως δεν είδα πουθενα ποσα στοιχιζει ? Ποση ειναι η μεγιστη ταχυτητα που μπορει να αναπτυξη σαν μιτοσυκλετα . Βρισκομαι στην κυ... Ver más

Valorada con 5 estrellas sobre 5

Excellent fast service, including a nice surprise added in (thanks again Glenn). Family business has prevented us getting any miles in just yet, apart from a short test ride, but the bikes seem to be... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

E-GO MAX review: Bigger than BrUmpton but stronger: Huge battery range with bigger better wheels=better ride, your choice. Bike is very well made, Solid. Good ride comfort and good safe contr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Electric bike seller.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

405 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(405)

16 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great bike

Great bike, quick dispatch, questions answered straight away. All good.

24 de junio de 2024
Logotipo de E-Go Bike

Respuesta de E-Go Bike

Many thanks Stuart, much appreciated

Valorada con 5 estrellas sobre 5

Glen at e-go is very responsive and…

Glen at e-go is very responsive and helpful. The only issue is I am on my second replacement back wheel. Nothing to do with Glen, just the bike part's don't last very long in the UK climate.

28 de mayo de 2024
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Respuesta de E-Go Bike

Many thanks for your review, all the best

Valorada con 5 estrellas sobre 5

Service is brilliant no issues with…

Service is brilliant no issues with coming out to sort my bike out even though he came from 100 miles away . Excellent and efficient. Thank you

7 de junio de 2024
Opinión espontánea
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Respuesta de E-Go Bike

Nice to meet you both today, whilst we know we have a great product, there is lots of choice out there but it's really the after sales backup that really counts and this is where we go the extra mile, all the best

Valorada con 5 estrellas sobre 5

Excellent Customer Service and Product

Excellent customer service, we had a problem with the back light, but a quick email and a new one was sent out next day. We have had the bike around 7 months now and super happy with it. (E-Go Max) Only thing I would say is if you are using it everyday, would be to get an upgrade of tires as we had a few punchers in the first few months before changing them.

Have recommended the service and the bike multiple times now.

28 de octubre de 2023
Opinión espontánea
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Respuesta de E-Go Bike

Hi Darren, many thanks for taking the time to review the Max bike, all the best.

Valorada con 5 estrellas sobre 5

Very good service

Very good service. A good company to deal with.

12 de abril de 2024
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Respuesta de E-Go Bike

Many thanks for taking the time to leave a review

Valorada con 5 estrellas sobre 5

Very helpful company

Very helpful company. Fast and efficient service. Would definitely recommend

26 de marzo de 2024
Logotipo de E-Go Bike

Respuesta de E-Go Bike

Hi Darren.
Many thanks for your review, happy to be of service.

Valorada con 5 estrellas sobre 5

Great customer service

I lost the keys to my seat locking bracket. I emailed Glenn who was very efficient at explaining to me what my options were. Once we had sorted what it was I needed, he had the replacement part to me within a day of postage.

Brilliant service

15 de marzo de 2024
Opinión espontánea
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Respuesta de E-Go Bike

Hi Mark, many thanks for your generous review.

Valorada con 5 estrellas sobre 5

Great bike & excellent service from this small co.

Excellent personalised service from this small company. Glenn was very attentive with pre-order enquiries and after bike ordered. Bike arrived exactly when promised, well packaged and ready to ride, with mudguards and rack already fitted. Very pleased with quality of bike and information available on website.

26 de febrero de 2024
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Respuesta de E-Go Bike

Many thanks for your kind review, hope you continue to enjoy your Max+ bike.

Valorada con 5 estrellas sobre 5

Fantastic service. 2nd to none.

Only a small replacement but as always with e-go the query was dealt with fast, efficiently, and accurately.

15 de febrero de 2024
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Respuesta de E-Go Bike

Many thanks Gerry, reviews like this are really important, it shows that we are not just interested in the bike sale but also the aftersales, we have an extensive selection of parts always in stock.

Valorada con 5 estrellas sobre 5

Highly recommend E-go’s bikes and amazing customer service as a bonus!

I bought my E-go Lite bike in 2020 and am so glad that I chose it! Not only was the bike a great buy during the pandemic, it continues to serve me well on my commute. It folds well and is super light, yet is still robust. Battery range is also decent.

I have been even more impressed with the excellent customer service I’ve received (Thanks Glenn) in terms of after sales.

I have since recommended E-go to 2 others who have purchased their own E-go bikes (the larger versions of mine) and I’ve heard good things too!

3 de enero de 2024
Opinión espontánea
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Respuesta de E-Go Bike

Thank you very much for your kind words, reviews like this really make a difference.
All the best.
Glenn

Valorada con 5 estrellas sobre 5

Excellence!

Exceptional customer service from even before I had purchased the bike!
My enquiries were always speedily responded to, sometimes within a matter of hours.
Additionally, there's the same exceptional courteous service after my bike was delivered fully assembled!
I cannot thank Glenn enough for just being the ever-accommodating, always-willing-to-help kind of guy.
No regrets whatsoever, but even better the bike turns heads wherever I go!

6 de noviembre de 2023
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Respuesta de E-Go Bike

Many thanks for your review, it's very much appreciated. All the best

Valorada con 5 estrellas sobre 5

Can honestly say these bikes are great

Can honestly say these bikes are great! Ours are now 3 years old, generally stored & thrown around on a boat & surviving in salty air with no problems. What I like most is they are so easy to construct when ashore & very intuitive to use when cycling off on adventures. We went for the Lite + & the 20” inch wheels & additional gears means there’s nothing we can’t tackle.

22 de noviembre de 2023
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Respuesta de E-Go Bike

Thanks for the review Rosemary, it really helps people make the decision to purchase. All the best

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service and a quality product.
Went to try the bikebefore purchasing and wasn't rushed or pressured in any way. The bike is excellent and is making my commute to work so much easier

13 de noviembre de 2023
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Respuesta de E-Go Bike

Hi Mandy, many thanks for making the trip to try the bike, great that you're pleased with your purchase, all the best.

Valorada con 5 estrellas sobre 5

Brilliant product and customer service

We visited Glenn's workshop in September 2023, tested the bike, and then decided to purchase two bikes (E-Go Step for my wife and E-Go Max for myself – pictures below). Glenn helped to unpack and assemble the bikes.

We've been using the bikes for the past two months, and they feel solid, comfortable, and look really nice.

We had an issue with the seat post clamp on the E-Go Step, and Glenn managed to rectify it quickly.

Glenn was extremely helpful, providing excellent communication before and after the sale, and answering my questions.

The bike, company, and after-sales service are all excellent. I can thoroughly recommend them.

3 de noviembre de 2023
Opinión espontánea
Logotipo de E-Go Bike

Respuesta de E-Go Bike

Hi Tyrone, many thanks for your very kind review, we sorted the seat post clamp issue, apologies for this, very unusual, I hope you both enjoy your bikes, all the best.

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