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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This was my first time using this company. Am very pleased. I made a mistake online, contacted the shop and was all sorted. Ordered friday and arrived this morning. Thanks guys 😃😃

Valorada con 5 estrellas sobre 5

Absolutely fantastic honestly. I ordered an XROS5 Kit, arrived within 2 days waaay faster than Amazon. I forgot to order liquid like a muppet so ordered that and it arrived the next day. I had a probl... Ver más

Valorada con 5 estrellas sobre 5

Friendly staff and top service, always there to help and go an extra mile for their customers. Always friendly environment and willingness to help or educate or advise. Best shop in town for walk in ,... Ver más

Valorada con 1 estrellas sobre 5

Everything has been fine until you have a problem. Bought battery less then a month ago that troubles charging. They want me to send it back registered post (at my expense) so I am going to be l... Ver más

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  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

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Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(60)

5 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent Service!!

Very friendly and efficient staff,
Excellent service each and every time and ive been using their online shop now with a good few months.
Next day DPD delivery and never a problem.
100% i would recommend Marino and the EShop Team.

10 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Have ordered products many times

Have ordered products many times. Always great products and always a quick delivery. Would highly recommend.

12 de octubre de 2023
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Hi Derek. Thank you for sharing your opinion with us. We are glad to see we have happy customers. Have a great weekend!

Valorada con 1 estrellas sobre 5

Everything has been fine until you have…

Everything has been fine until you have a problem.
Bought battery less then a month ago that troubles charging. They want me to send it back registered post (at my expense) so I am going to be left without a cigarette for however long it takes them?
I have spend hundreds if not thousands since I started shopping with them but i can tell you, I am not impressed at all. Will never buy a battery with them again.

Edit: as you can see by their attitude it says it all. Not ONCE did they say the postage would be refunded back and I have all the emails so I can put them here if you need clarity?
To lose a loyal customer over a 35 euro battery is scandalous. Have aoend THOUSANDS with you.
Will be sending registered post and waiting on my refund this week. Pity you've ost yourself a good customer with your bad attitude and replies

28 de agosto de 2023
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Hi
Thank you for the feedback.
Let s say the full story.


We kindly asked you to ship it back to us and you were also told the shipping expenses will be refunded back to your account. So ship it back to us does not cost you even a penny.

All this process takes about 2 to 3 working days. 1 day to receive it, same day is replacement shipped to you and 1 to 2 days to get your new battery. In total 3 days.

We re in business 13 years, and replacement something faulty was never a problem.

There is no reasson to be as it is not us giving you replacement as all items are covered by warranty but producer.

I do not know why we you see more problems in it. All we did, was to kindly ask you to ship it back. As if we request the courier to pick it up from you it will take way longer.

Thank you for reading our response and we hope we can serve you next time again.

If we would refuse to replace item from you,yes ,than our service deserve 1 star, but we did not. It is normal to bring faulty item back to the store We believe.




Valorada con 5 estrellas sobre 5

Excellent all round

Fast processing of order, great packaging, great prices. Well done guys.

16 de mayo de 2023
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Hi Declan. Thank you for sharing your opinion with us. We are glad to see we have happy customers. Have a great weekend!

Valorada con 5 estrellas sobre 5

1st class service, I will be using again.

Ordered 07/03/23, delivered by DPD the next day at 10:30, €3 delivery charge for the service was ridiculously reasonable...
I had a problem purchasing & was sent a link to facilitate me.
1st class service, excellent selection of products, expedited expediently.
10/10

7 de marzo de 2023
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Thank you Davide. It is our pleasure. C ya soon.

Valorada con 5 estrellas sobre 5

quick replacement

they sent the wrong Tank (a simple mistake), I contacted the shop, I sent back the wrong Tank, a day later I had what I ordered, money for shipping refunded, I am ordering from 2020, so I recommend it

24 de junio de 2022
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Thank you.

Valorada con 5 estrellas sobre 5

Very friendly and fast delivery

Great experience. Found E Shop online by chance. Brilliant customer service, very fast delivery (next day) and just a great company to deal with 😊. will absolutely stick with them in the future and recommend!

27 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Still the best

Still the best. Every order processed as expected, never any issues, and dpd delivery always spot on. I have made many purchases from companies online particularly over the last year, this store i never have to worry about

1 de abril de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

I bought an cigarette and a 5 coils…

I bought an cigarette and a 5 coils from the place. The cigarette is perfect but all of the coils were already burned

29 de marzo de 2021
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Hi Roksana,
Coils which you bought 97 days ago could not be covered with guarantee. We are very sorry but any company will cover it.
Thank you

Valorada con 5 estrellas sobre 5

Brilliant service!

Great service!! Communication was unbelievable and the delivery time was the fastest I’ve gotten from online shopping! When I had query’s they helped me well and swiftly. And as for the vape... well let’s just say I’m delighted 😁 definitely 5*

26 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best service ever!!!

I have used this company for years and have always had excellent service and products from them..Delivery is super quick..100%reliable always..

25 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Anyone know how long delivery takes…

Anyone know how long delivery takes ordered just today

12 de enero de 2021
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Hi all orders placed before 2.30PM are shipped out same working day.
DPD at the moment could be anything between 24-72 hours because of lockdown and no click and collect service, they experienced higher volumes, so they are a bit slower than usual.

Valorada con 5 estrellas sobre 5

Great service.

I ordered yesterday and received everything this morning. Cheap delivery prices and fast. Got everything I ordered plus a gift. Great place!

3 de diciembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Inconspicuous packaging?

Does anyone know if when the product is being delivery it’s in inconspicuous packaging. As in there’s no way to know what website you bought it off, the shop or the product.

11 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

They are not trustworthy

They are not trustworthy. There is no correlation between the web site and the reality. They are saying the same thing every week and they are making fun of the customer..

11 de agosto de 2020
Opinión espontánea
Logotipo de E Shop

Respuesta de E Shop

Hi Kerstin.
I am very sorry but we can not find you as our customer as per our records.
If you are not happy with the service you can always contact us on 051 32 34 38 or eshopireland@gmail.com and I a 100% sure we will make you happy customer, if you are our customer.

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