Imposible tramitar la devolución
Compré unos auriculares, el plazo de entrega inicial era de 2 días pero me llegó en una semana, en ese tiempo pregunté por el estado del pedido y no obtuve respuesta. Llevo casi 2 semanas tratando de ponerme en contacto con ellos para tramitar la devolución y no hay forma de contactarles, no responden a ninguno de los emails y que he escrito tanto en español como en inglés por si acaso.
Respuesta de Earmorstore
Thank you for taking the time to leave a review. We are genuinely sorry to hear about your unsatisfactory experience. First and foremost, I would like to clarify that our services currently do not include a 2-day delivery option to Spain. This might have caused some confusion regarding the delivery expectations. Additionally, upon checking our records, we haven't found any emails from you regarding this issue, which might have prevented us from addressing your concerns promptly. Could you please let us know which email address you used to contact us? This information will help us to investigate further and ensure that your concerns are adequately addressed. Again, we apologize for any inconvenience this may have caused and look forward to resolving this matter to your satisfaction.