Mi experiencia con EarthLink ha sido…inaceptable
Mi experiencia con EarthLink ha sido completamente inaceptable. La compañía retiró una cantidad significativa de dinero de mi cuenta sin previo aviso claro ni explicación transparente. Hasta el día de hoy no he recibido un reembolso ni una solución concreta, a pesar de haber intentado comunicarme en varias ocasiones.
La falta de responsabilidad y la poca claridad en los cobros generan una enorme desconfianza. Es preocupante que una empresa maneje el dinero de sus clientes de esta manera. No recomiendo este servicio y aconsejo revisar cuidadosamente cada cargo si deciden contratarlo.
Respuesta de EarthLink
Hello Alma,
I am sorry you had a negative experience with EarthLink. During the sales call we explain that we do autopay and you would have had to accepted the terms that were read, and then these are also discussed in our terms that can be located here https://www.earthlink.net/tcs/internet-service-agreement/.
I do see the charge in question and since the modem has now been returned we will refund you the non-return fee to the card on file. Please allow us the time to get with the correct team to refund this charge to the card on file.
Samantha
Executive Relations Expert