Easily Opiniones 

I've been with Easily since the days of dial-up internet connection! Very prompt response by the same staff member throughout (Christopher, so good continuity) - who sorted out my request quickly and courteously. I shall go to Easily in the future if ever I'd like to set up another domain. Good to see they're still a UK company (based at Fusion Hive, in Stockton-on-Tees, supported by Tees University) - although they don't put themselves on the list of some of the Tenants. Don't hide your light, Easily...

NEED SUPPORT to contact me trying for two weeks sent emails and calls nothing back! I need urgent help

Dear Easily, my colleague and I have been trying to contact you for nearly 3 days and we have had no response. More than anything the lack of response is very stressful as our particular issue is urgent. The support emails and telephone numbers seen in our account do not work and we have tried others. Please can you tell us how to make contact with you and get your help. We need to resolve our issue today.

After writing a poor review on Trustpilot, Speednames emailed me and gave me the direct email address for the support desk (as opposed to using the "contact" form on the support website). I used the support email and the issue was resolved within an hour.
Usually, this kind of response would be worth 5-stars. The reaction to my public complaint was excellent. But having to publicly complain first in order to get an issue solved reduces my satisfaction to 4-stars.

I received a reply within 24 hours and the person helped me very politely to fix my problem. I have used them once before as well, with similar good results.

Update:

I am pleased to confirm that my complaint has now been satisfactorily resolved.

The Easily team took the matter seriously, gave it the attention it deserved and did their best to address the difficulties I had experienced. I appreciate the time and effort they invested in resolving the issues.

My original review reflected my experience and frustration at that time. However, it is equally important and fair for me to acknowledge when a company responds properly and puts matters right.

Thank you to the team for their assistance and for bringing the matter to a satisfactory conclusion.

M. Siyad

We had an issue on our end that meant we were not receiving their emails. Due to lack of a telephone number it was very difficult to get in touch and resolve this. (They called after I left a review detailing our experience). Very helpful once I managed to speak to someone, so upping it to 4 stars, would be 5 if there were any alternative contact options offered.

Thank you to Easily for making the renewal of my e-mail domain name - more particularly Christopher McGuiness, so easy. His assistance and response was quick and very straight forward. Thank you again from a happy customer

The web site is a little basic but cannot fault the service team. Domain transferred to another host in a couple of hours - would have been quicker if I knew what I is was doing!

Easily are the worst most ignorant unhelpful email / domain company I have had the misfortune to use
One star is too much for them
We have been with them for over 20 years and two weeks ago we had problem
I use an iPhone and an hp laptop. They are not synced and therefore the problem could only have been with Easily
I pointed out I was vulnerable and needed to speak to someone
Easily are the only company without a phone number
Apple investigated and in fact sent the problem to a senior specialist team
Easily - well they phoned twice and treated me like an idiot
Their emails, when they bothered to reply blamed everyone but themselves despite the fact that my laptop was neither an Apple product or synced to my iPhone or in the same place
14 days later and still my company could not send and in some cases receive emails
I asked for an AUPH code and a support member sent me a “dodgy” code that didn’t work
Threat of legal action elicited a real one
I sent three emails to their CEO of their main company Newfold in Jacksonville - Sharon - no acknowledgment and no reply so you can see where the rot starts
I asked for their legal details from Jess in support - 8+ emails later and lots of “I am looking into it “ but still waiting
If you are thinking of joining and migrating to Easily DONT and if you are wth them LEAVE before you have a problem
Read their reviews and you will see why
They don’t care
I was promised a rebate on my yearly subscription but still waiting for that
I will be suing for losses and damages
Whatever reply or excuses they put they will be lying and have 20+ emails to prove it
The moment we inputted the new email provider details everything started working again
Says it all

The Easily reply below is full of lies

They totally ignored at least three emails that they gave me the the wrong AUPH code and only on threat of immediate legal action and ex parte court injunction, along with reporting them to ICANN did I receive a correct code

In relation to having to purchase a new laptop that was done to preserve my archives which I would have lost as a direct result of switching to another provider

I offered them a 50% discount on the cheapest laptop I could buy to settle matters but they refused

84 emails and counting - what a rap company that doesn’t except its liabilities and treats vulnerable people with disrespect and disdain - DISGUSTING

I will leave it to the courts to decide the merit of my case

I did say they would lie about it

Read all their bad reviews - they lie consistently and continually

MOVE AWAY FROM EASILY
THEY DONT CARE ABOUT YOU
THEY DONT HELP YOU

Again i had forgotten to renew my Domain name. Mine is a small account but i have received swift and excellent sewrvice. I can't fault the help I've received. Thank you to the Team.Kind regards
Phill Bonham

I have always found easily supplies brilliant turnaround of support tickets including being friendly and advisory of exactly what is happening. Well done Jess and team.

They are sometimes slow to respond but issues tend to get fixed properly and in good enough time

If I could, I would not even give a 1 star review, Easily Web Hosting has been the worst experience for our organisation. They do not respond to phone calls, email or anything. I even cancelled our payment details to get a response from them. I received an email everyday for over a month saying "Payment Failed". I responded to them to explaining that we needed to change a few details such as number of additional malboxes required etc. Still no response.

I've been with Easily for years and wouldn't want to change for anything, they are one of the best hosting companies out there , their customer service and technical knowledge are second to none and I especially owe a massive thanks to Gareth for his personal care and kind attention in the handling of my site and Jack for his kind assistance these guys are the best very professional and always there anytime that you need them .... 10 out of 10 😀

A small problem was quickly resolved

Great Customer Service, Gareth was quick efficient and stayed with me through out a tedious four week issue identifying a very severe problem breaking down the cause and remedy.

Not so Easily done. Was without email for 4 days thinking they were having maintenance. Got into my account to find that there was a bill 2 months old. They had not bothered to send a reminder to renew, by giving a months notice, as my house and car insurers would do.

Recently I found that my Domain DNS Settings were corrupted and I needed help in sorting them out. I was sceptical since some of the reviews I had read about Easily Customer Services were not great.
I sent an email and got a response and a resolution within a couple of hours which is excellent!! They pointed out that Customer Service had been moved to the UK - and clearly this impacted my experience. They were very pleasant and helpful! Well done!

Great guidance from the Tech Team (Christopher) (especially as I m so thick) with my end of email credit.