Not ground floor & no lighting
Not ground floor & no lighting. Once I had navigated the app to gain entry to premises The rest was fairly straightforward. Thank you for staff helping on the phone!! The units at the end of the yard are very narrow to manoeuvre a van due to other containers. I then found out my original booked ground floor storage space had been moved to an upstairs one. There is also no lighting in the unit albeit there is in the corridor that wasn’t on as it was daylight.
Respuesta de easyStorage - Northampton
Hi Jon,
Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your experience at our Northampton location did not meet expectations.
Your feedback has been raised with both the local team and our Head Office team so that we can review what happened with your booking and, importantly, ensure expectations around unit locations and site facilities are communicated more clearly going forward.
We appreciate your feedback and are pleased that, once access was arranged, the remainder of the process was relatively straightforward.
Best wishes
Tim & the easyStorage team