Functional
Managed to store our belongings. The company made us start the booking on the Friday because we “wouldn’t be able to get the keys out of hours”, but when we turned up there was no office and the keys were in a lock box anyways. There is also poor communication between the national company easy storage and the local unit of Steventon requiring us to sign two contracts and the local team offering different prices.
In summary functional, but there are probably better options out there and we would try somewhere else next time
Respuesta de easyStorage - Steventon
Hi Charlotte,
Thank you for taking the time to leave your feedback. We're pleased you were able to store your belongings successfully, although we're sorry to hear that the overall experience fell short of what you expected.
We particularly appreciate you highlighting the confusion around the key collection arrangements. We understand how receiving differing information around the process, contracts and pricing could make what should be a straightforward move-in feel unnecessarily complicated. We'll be reviewing this internally.
Best wishes,
Tim & the easyStorage team