E Cigarettes World Distribution Ltd Opiniones 

185
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I always order from here as it easy to buy bulk liquids and if you order before 2:30pm you get delivery the next day. I opened my purchase today and saw two extra products (IVG disposable vapes) and d... Ver más

Valorada con 5 estrellas sobre 5

Excellent company to deal with, fast processing and shipping, I usually get my orders next day, 2 days at latest (rarely). Competitive prices, loyalty points, and really good selection of products. I... Ver más

Valorada con 5 estrellas sobre 5

I have been using eCigarettesWorld for more than 3 years. I normally buy eliquid on a monthly basis (menthol being my favourite), and I can honestly say that the service has been impeccable during th... Ver más

Valorada con 5 estrellas sobre 5

I used the online store a number of times throughout the pandemic and found it to be a really fast efficient service every time. Its pretty hard to get specific Liqua juices in most places, hence wh... Ver más

Información sobre la empresa

  1. Comida, bebida y tabaco

Escrito por la empresa

E Cigarettes World provides electronic cigarettes to Ireland. E cigarettes Ireland provide the best choice and highest quality of vape e liquid and electronic cigarettes.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

185 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(185)

4 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible customer service

Sent me out 15 bottles of vape liquids on the 14th of April with the date ending in April. Emailed to see if they could be changed, was told they were still in date until end of April. When I emailed back asking to speak to management I was then ignored. Pawning off expired liquid, there's no way anyone could get through 15 bottles in 15 days. Even so vape liquid should not be sold with such a short date. Also it's gone off from start of month not the end. Have shopped with this company over a year, will not be returning after this.

16 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely dreadful customer service

Absolutely dreadful customer service.
After receiving 15 disposable elf bar vapes at best price of 3e each only to discover 10 of them had less than 50 puffs in them.

Customer service was both rude and non compliant. Would not provide a name of who i was emailing or any contact info for the head office.

Offered a 9e voucher as recompense and said take it or leave it.

Wanted the failed vape back to send for testing?? How can you test an empty vape and know if it worked for 50 puffs or 600???

I can not be the single only customer having this complaint with the best price sell off vapes...

Avoid this shop they are gangsters

17 de abril de 2025
Opinión espontánea
Logotipo de E Cigarettes World Distribution Ltd

Respuesta de E Cigarettes World Distribution Ltd

Hi, thank you for your opinion. This is pure nonsense supported by what? Email conversation in the link: https://postimg.cc/TyQqpyV5

Do you always do this, throw away the product and go back to the point of sale and say the product was faulty? I understand that the seller, not seeing the product you are complaining about, gives you your money back? Seriously, do we live in the same world?

This is not about 1, 2 or 3 devices, but the entire order.

You claim that all the devices from the order were faulty and you did not keep any. To be precise, these are products of different brands in different flavors and according to you, they were all faulty.

You want to talk to the owner about what? Are you going to yell at him? Are you going to intimidate him? We received a sample of your possibilities in the email. Please report us to GARDA, sue us and do whatever you want.

Valorada con 5 estrellas sobre 5

Fast delivery

E Cigarette World is my go to for all my vape needs. Next day delivery, great value & selection and a loyalty scheme is the reason I am a returning customer

28 de marzo de 2025
Valorada con 4 estrellas sobre 5

Great customer experience

I have been ordering E Cigarettes World for a few years now.. Any order I have placed by early afternoon has been delivered next business day..

Product pricing is on a par with other providers, but it is the e2e service from ordering online to delivery that keeps my custom..

28 de marzo de 2025
Valorada con 1 estrellas sobre 5

Disgraceful customer service

I'm annoyed that I have to give 1 star. I would give NO Stars after my experience with this shop and their absolute disregard for honesty and good customer care. I have been a frequent and content customer up to now, no issue until my last order. I guess that's why Im so disappointed and frustrated at their behaviour toward me. I ordered a batch of juices and the parcel/box was minus one juice. Not a huge loss but it is something I paid for, and did not receive. I popped the shop an email to let them know. They replied in a very dissmisve manner with an attached 'fake' photo of my package being prepared, showing the full amount of juices. What they didn't realise is that the package I received was packed differently and minus 1 juice!. I told them this and requested the official, dated recording, but they say their photo is sufficient proof. They know they're wrong that's why they can't send me anything substantial that would prove their mistake. If it was any more than €3.50 worth of products I would definitely go further and take it to Consumer Rights. They have been awful to deal with, treating me like a liar. I respect every persons business and appreciate how hard they work for their wages, because I respect mine and expect to be paid for what I do. I have NEVER expected anything for free. I paid this shop expecting to receive what I paid for, and they have simply dismissed me. Prepare yourself to be treated as a liar if they ever shortfall your order.

27 de marzo de 2025
Opinión espontánea
Logotipo de E Cigarettes World Distribution Ltd

Respuesta de E Cigarettes World Distribution Ltd

Hi,

Thank you for your feedback and as we wrote in our correspondence. We have reviewed the camera footage of your parcel being prepared and have confirmed that all 24 liquids have been sent. We have attached a screenshot of this confirming how it was packed and what was in the parcel. We have confirmed with DPD that the parcel was delivered undamaged, which you have confirmed.

DPD driver photo from delivery: https://i.postimg.cc/XJGS8NB0/download.jpg
Preparation: https://i.postimg.cc/cHYJ4GM0/Order-303007-BCHNZSINO.jpg
While being taped: https://i.postimg.cc/1z0vwfKd/Untitled-6.jpg
Parcel after sealing with tape: https://i.postimg.cc/tJ3wg2Ms/Untitled-5.jpg

I suggest you report this to GARDA and we will submit the full footage to them. Otherwise this comment is treated as slander.




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