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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The order was cancelled because they ran out of product. They could have just done a bigger box, as a first time customer of a pretty expensive product I was dissappointed.

Valorada con 1 estrellas sobre 5

I would give five stars because the products are great, but Ecocentric Mom is making it very hard for me to unsubscribe. I have emailed them and haven't had a response. I can't find a way to deactivat... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I still haven’t received my box. It’s been almost a month. *reply* I placed my order on 9/6. I understand that you ship once a month. I read anything and everything I can before I give someone m... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I ordered the three box subscription for a pregnant friend, she got her first of three boxes and loved it but never got the second or third and she’s due in a few weeks. I sent an email three weeks ag... Ver más

Información sobre la empresa

  1. Centro de bienestar
  2. Farmacia

Información proporcionada por diversas fuentes externas

Sign up for our pregnancy box, mom box, or mom & baby subscription box. We handpick small-batch, organic & nontoxic products you’ll love and deliver them right to your door.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

148 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 2 estrellas sobre 5

My box shipped out from 2 hours away …

My box shipped out from 2 hours away from me and it took 8 days to get here. Also, after all of the excitment when i did get my box it was full of things I would not use. I am even missing one of the things that I picked to me in my box. The only thing I will use would be the salve which is one if the 2 items I picked but the only one i got. If it were possible to send the box back for even half a refund I would as its useless to me. I am just extremely disappointed.

3 de octubre de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

One of the products leaked and I had to …

One of the products leaked and I had to get rid of everything.

3 de octubre de 2017
Opinión espontánea
Logotipo de Ecocentric Mom

Respuesta de Ecocentric Mom

HI Ashley, have you contacted customer service about this issue? We would have/will replace any damaged items (of course!) Please report the issue asap and give us a chance to make it right.

Valorada con 1 estrellas sobre 5

I still haven’t received my box

I still haven’t received my box. It’s been almost a month.

*reply*

I placed my order on 9/6. I understand that you ship once a month. I read anything and everything I can before I give someone my money. Maybe your company should consider sending boxes earlier in the month so that your customers have a chance to look at their boxes before they have to make selections for the next month. I know this would be beneficial for me personally. I’m sure others would agree.

3 de octubre de 2017
Opinión espontánea
Logotipo de Ecocentric Mom

Respuesta de Ecocentric Mom

Hi! We try super hard to communicate our shipping policy on our website but we ship Club boxes 1x per month in the last week of the month. If you placed your order after the 25th of the month you get queued up for the following month's batch. This policy is written on the website, in the FAQ and in your order receipt. Once we ship the box it takes 3-7 business days to get to you. I'm sorry you weren't aware of our shipping policy but I hope you enjoy your box when it arrives. Please consider updating this review once your box comes, as 1 star reviews don't reflect our commitment to provide great service and products to our community. Response: Thanks for the feedback! We'll definitely take this into consideration. You have until the 5th to make your selections and we expect boxes to be delivered by then but I can see why a few more days would be helpful. Remember you can skip any month or months that you wish to!

Valorada con 5 estrellas sobre 5

Great surprise!

I had a box gifted to me for my birthday and I was very pleasantly surprised with my box! It had a wide variety of items, some brands I had heard of and others were new to me, and every item seems to be of good quality. I'm excited to try everything out!

27 de septiembre de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

There were somethings missing from my …

There were somethings missing from my order. I emailed them about it and still haven't heard anything back.

26 de septiembre de 2017
Opinión espontánea
Logotipo de Ecocentric Mom

Respuesta de Ecocentric Mom

Hi, we responded to your inquiry the day we received it (please check your inbox again!) and mailed the missing product. I hope you will consider updating your review to reflect this customer service.

Valorada con 2 estrellas sobre 5

I'm not impressed with the selection of …

I'm not impressed with the selection of products. None are things I will use and I'm not impressed with the value of the box. If I could return, I would. I was under the impression that at least one of the items would be a toy for baby, which there wasn't. It's not what I expected.

7 de septiembre de 2017
Opinión espontánea
Logotipo de Ecocentric Mom

Respuesta de Ecocentric Mom

Hi, we're so sorry to hear you weren't impressed with this month's selection. Each monthly collection is different but they all do have items for baby, just not always a toy. Since we offer 2 picks each month we do encourage you to select the toy offered if that seems important to you. We do guarantee retail value of $40+ depending on your choices so if you feel that was lacking from your box please contact us to investigate further. You can find product prices on our website.

Valorada con 3 estrellas sobre 5

Not thrilled with items received

I signed up for the mama/baby box. Most of the items I received were for the baby, so I might have been happier with a "mama only" box. The baby items were fine, but I was less-than-impressed with the quality of the mama items: tiny-sized samples of a body butter and perfume and a very flimsy bracelet. I like subscription boxes and comparatively I did not feel this one was worth the cost for the items received. I cancelled after one box.

5 de septiembre de 2017
Opinión espontánea
Logotipo de Ecocentric Mom

Respuesta de Ecocentric Mom

Hi Anna, thanks for talking the time to share your impressions of your first/only box. We aim for about 1/2 and 1/2 mom and baby items in each box and I believe that's what you received. I did want to clarify that the solid perfume you received is a full size item that retails for $16. It will last you a LONG time, a little goes a long way :) The bracelet is a teething bracelet but also (we thought) a cute accessory made by one of our fave etsy shops. I'm so sorry you didn't feel it was a quality item. We've added a feature that lets mamas pick 2 of their 5 monthly items so we can tailor the box more to individual tastes. I hope you're consider giving it another chance!

Valorada con 4 estrellas sobre 5

Loved the box contents but was a little …

Loved the box contents but was a little disappointed in the shipping time. I have never received something from DHL before. It looked like it sat for a couple days just being "processed." Not to mention at one point my tracking said my order was "mis-shipped" and sent to the wrong post office. I hope next time it comes a little faster. Although, maybe I am just spoiled with Amazon Prime 2-day shipping. Would have given 5 stars if not for the long shipping/delivery time.

3 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Blown away

Blown away! It was like Ecocentric Mom read my mind about products I was in the market for or interested in, and shipped me a box filled with them! Seriously great value. I could not be happier!

1 de agosto de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the fact that I get to test out …

Love the fact that I get to test out products to see if I like them. It is especially helpful since I have a lot of allergies and senstivites to a lot of things and hate buying a full product to waste it.

21 de julio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good box for mom and kids alike

Originally bought this subscription for my wife when we were expecting our first child. It's a wonderful surprise every time we see the box arrive in the mail. Ecocentric Mom Box provides a variety of sample sized supplies, many of which we have ended up purchasing later.

18 de julio de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

One tiny change

I loved the box. The only change I would suggest is to add an option "Breastfeeding/Formula feeding" when signing up. In my last box, I received a product for breastfeeding moms and I will never use it. I think there should be two different boxes to chose from.

18 de julio de 2017
Opinión espontánea
Logotipo de Ecocentric Mom

Respuesta de Ecocentric Mom

Hi Kate thank you for this idea. We think it's a really great one and are working hard to figure out the logistics of making more customization options available. Really appreciate your constructive feedback and we hope to have updates on this in the near future.

Valorada con 5 estrellas sobre 5

Great way to be introduced to new products

I've eyed this subscription for a while now and finally took the plunge. For the money, it's a great way to be introduced to new products! I could use everything in the box, and some of it I was actually quite happy to try. Highly recommend.

18 de julio de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Not canceling just pausing!

I love receiving my ecocentric boxes. I got the pregnancy ones when I was prego, then it changed over to mom and baby box. I will be signing back up when I finally settle into my new house. I just paused it for now!!

18 de julio de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Some items were not useful

I thought the small reusable bag included in the box wasn't useful. Also, I am allergic to lavender and one product contained lavender.

13 de julio de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

Customer service was above excellent

Customer service was above excellent. The website is easy to use. Everything is well packaged. The items seem mostly like free samples though, and there doesn't seem to be much value, more like advertising and test samples for start-ups. Most of the products were nice enough, though we won't be renewing.

12 de julio de 2017
Opinión espontánea

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