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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ I’m extremely happy with the work Eco homes did. From start to finish, they were professional, reliable and very easy to deal with. The quality of the work was excellent, and they paid great a... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic service from start to finish. We had our loft insulated and the team were extremely polite, professional and took the time to explain exactly what they were doing. The loft... Ver más

Valorada con 5 estrellas sobre 5

John and Steve were friendly and efficient. They worked well as a team. Were considerate to the environment around them and i thought they both did an excellent job. The work was neat and tidy and wo... Ver más

Valorada con 1 estrellas sobre 5

Caused damage to my felt in my loft after fitting loft insulation. After contacting Peter, he simply decided to ignore me.

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar

Escrito por la empresa

We specialise in loft, underfloor, interior wall and cavity wall insulation and extraction. Helping lower you home heating costs through energy efficiency measures


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(132)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The guys turned up and carried out the…

The guys turned up and carried out the work , they were very polite and they left the work area very clean , after drilling the access holes , they filled them in and to be fair you can't tell where they drilled the holes , i'm hoping we get the benefit this winter , thanks guys

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Eco Home UK was recommended to us and they have been excellent. They arrived to insulate and board our loft, they were on time and completed the work on time. There were a couple of snagging issues which they sorted out within 2 days of contacting them. I highly recommend them for future work.

11 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Good service with plenty of communication and planning in the run up to the installation. On the day the installer was polite quick and efficient. The work was done to spec and left with no mess.

22 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cavity wall insulation.

The team arrived exactly when promised on time. They were pleasant, helpful and knowledgeable. The job was completed and any mess cleaned up and taken away. Everything seems fine and only time will tell as to any heat saving. Pleased and would use this company again.

27 de junio de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very easy to book and professional job

Very easy to book, but had appointments changed frequently. Office was very accommodating though and polite. Initial examination of building was quick and professionally done. Cavity insulation done professionally and the guys tidied up after too. Work done in under 2 hours for a 3 bed Semi. Well recommended.

6 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

efficient service

the guys were on time, polite, and helpful, they removed old insulation and cleared up any mess after themselves.
They came back on time to fill the cavities with new insulation and repair all holes.
No mess after and we were happy with the service

6 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from the start

Great service from the start. Initial surveyor turned up, very knowledgeable chap, no cheap salesmanship, upfront and honest.

Day of install, chap turns up early. Again a top bloke, knew his stuff. Installed loft insulation and boarded on stilts. Not quite boarded the area paid for. However, one call to eco and they deducted this off the final bill. So no issue.

29 de enero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Loft insulation upgrade

We asked Ecohome UK to bring the insulation in our loft up to standard and board where necessary. There was initially a misunderstanding in respect of the installation date having been communicated to us but was quickly resolved. The installers arrived promptly at the expected time and completed the job effectively and in the expected time. They were always polite and cleaned up after they had finished. However once they had gone we noticed that there was condensation appearing in the loft. We contacted them again and someone came round the same day to inspect the installation and advise on a solution. The problem was rectified a few days later and we have had no problems since. On the whole a very satisfactory job.

26 de enero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Wall and floor insulation.

Contract was for cavity wall insulation and insulation of a suspended wooden floor.

Arrangements for the work to be carried out were prompt and occurred as programed - satisfactory communications. No issue with the team that carried out the cavity wall insulation however, the same could not be said for the underfloor insulation. I checked the work and was concerned that it have not been done correctly - it appeared that areas had been missed.
A surveyor from Eco H visited a couple of days later and agreed the work was not to specification- the work was rescheduled for a couple of weeks later and was carried out to a good standard requiring an additional day disruption to our lives. I advise anyone having this kind of work carried out to insist on a photo record of the installation process (whomever the contractor might be).

To be fair, ECO homes made good the poor work without issue however, that does not detract from the lack of professionalism of some of their staff or for the additional disruption I incurred.

8 de enero de 2022
Opinión espontánea
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Respuesta de ECO HOME UK

We hold our work to a high standard and came back to make sure the underfloor was perfect thanks for the honest review

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish, Honest, informative and efficient, went out of their way to help, Have recommended to friends and family. Looking forward to working with them again for air source heating.

18 de agosto de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Lack of Communication and Clarity

I was happy with the initial process, the company contacted me and arranged a surveyor who checked cavity wall insulation and loft insulation. Based on the recommendations we decided to have loft insulation installed. We don't qualify for any grants, this was all funded from our own pocket. Initial payment made on 7th May, original installation booked for 2nd June didn't go ahead due to Covid positive test of one of the installers. Between 2nd June and 16th June there was no further communication on installation date so I contacted EcoHomesUk to cancel the installation and requested a refund. I never received any details of terms and conditions nor any other information of what type/brand, composition of the insulation that was going to be installed. Whilst there are many gleaming reports about this company on this site, I cannot say we had a positive experience. Cancellation has incurred £65 charge + £49 inspection fee. Beware of additional costs!

23 de junio de 2021
Opinión espontánea
Logotipo de ECO HOME UK

Respuesta de ECO HOME UK

Thanks for your review and sorry to see you left three stars but unfortunately you canceled the install 5 weeks after paying a deposit to secure a date in our diary. Yes we had to move the date once due to safety concerns but this was out of our control and when informed you instructed you were not in a rush. Two days before our install date you instructed us you wanted to cancel as had found someone else you wanted you use. We informed you that rather than keeping your deposit £260 we would just charge you a survey and cancelation fee and refund the rest as we were still happy to complete your work. We had ordered the materials visited and conducted a survey and spent time emailing and calling to arrange install. We believe this to be a fair a resolution for both parties and am sorry you have chosen to then leave an unfair review.

Valorada con 5 estrellas sobre 5

Staff were very prompt and very…

Staff were very prompt and very knowledgeable. Completed a full survey of the house and explained the process with even a video on the products used.
Looking forward to making savings on fuel bills and a replacement boiler to replace my 30 year old one. Very happy.

5 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I received great service from ecohomeuk.co.uk, fast and efficient, Would highly recommend.

1 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service.
surveyor was open and honest, Couldn't be more helpful and I had my install date in 2-3 weeks for cavity wall installation. unfortunately due to covid it had to be postponed, but that out of there hands. If your looking for an efficient, honest and friendly company look no further.

31 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, friendly and efficient. Easy process with all the information about the grant scheme. Would highly recommend

28 de enero de 2021
Opinión espontánea

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