Recently moved hosting to ecohosting.co.uk. It's been a smooth, easy transition and when I've needed support it's been there - quickly, friendly and effectively. So far so good, early days but... Ver más
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Consulta las opiniones de los clientes
The Ecohosting team always respond to Tickets promptly. They are courteous and helpful even if some of the questions asked are due to user ignorance. They put in much work to help recover from a rec... Ver más
Very helpful and responsive. A client of mine had their email to my business account with Ecohosting bounce back to them with an error message. Ecohosting investigated and were able to determine quick... Ver más
Always a quick response and fast resolution of any problems. They don't leave you hanging or wondering what's going on.
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Our web hosting packages offer an incredible array of features, including but not limited to super fast SSDs, scalable email accounts, web builders, Let's Encrypt SSL Certificates, WordPress Hosting with E-Commerce, Spam Experts, 2FA, switchable PHP, automatic back ups and restoration options, softaculous one click installs and of course awesome support comes as standard. Our data centre is run using 100% Renewable Energy. All reviews shown are customers that have taken time to leave a review of their own accord and not because of an email prompt from us.
Información de contacto
Falcon Drive, CF10 4RU, Cardiff, Reino Unido
- 02920003338
- feedback@ecohosting.co.uk
- ecohosting.co.uk
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Domain transfer
i transfered a domain name ecohosting and it was all actioned smoothly. Due to issues with the previous host I thought there was a problem and raised a query with ecohost. They were able to confirm all was good and kept me informed of the stages, issues I had with email using the domain were resolved automatically and is working well.
Great support and service
As a newcomer to website design and construction, I knew I would need help. I have used the site support team frequently now for about 3 weeks. Every time, they have been prompt and polite, either to help or to ask for more information. I now have a site with 9 pages up and running on the web. And I feel I have the confidence to edit it in the future.
Amazing customer service
Ecohosting has amazing customer service. Anytime I have a query about hosting for myself or my clients, they are on to it within an hour or two. This time I wanted to speak to someone about increasing the amount of storage for a website. The person I spoke to was helpful, knowledgeable and sorted it out straight away. Best customer service ... thank you!
I needed help migrating my domains.
I needed help migrating my domains from a host I was not happy with. A friend in IT recommended Eco Hosting and I am more than happy with the service and expertise I have found there.
Eco hosting my top choice for hosting services.
I've been a loyal customer of Eco hosting for many years now, and their hosting service has consistently exceeded my expectations. Their hosting infrastructure is rock-solid, ensuring minimal downtime and impressive server speeds, while the user-friendly control panel simplifies website management.
What truly sets them apart is their lightning-fast, 24/7 customer support. Their support agents are not only quick to respond but also incredibly knowledgeable, resolving issues promptly. This, coupled with their competitive pricing and commitment to innovation, makes Eco hosting my top choice for hosting services. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
Incredible Customer Service / Hosting + Cost!
Incredible hosting, with probably the best customer service I've ever experienced. Any questions, simply open a ticket and they respond to you incredibly quickly, and even sort most issues out their end.
Can't recommend enough, and top of this, the pricing is super cheap for what you receive too.
Customer Service
This business solves problems almost immediately and tickets are dealt with usually within the hour. I can also, if required, speak to a human which is something you can't do on some sites. All in all a good service
I contacted Eco Hosting following a…email about a forthcoming price increase (DOUBLE)
I contacted Eco Hosting following a recent email regarding forthcoming pricing structure which would have had a detrimental effect to us.
Spoke to a very pleasant chap called Tak who spent some considerable time looking at our usage and came up with a plan that meant that our account wouldn't be financially affected, so very pleased with the outcome.
Eco hosting has been amazing to work…
Eco hosting has been amazing to work with over the years I have been with them. Any issue I have with the technical side, they are very quick and efficient at sorting them out. And the price is very comptetitive too.
And the very structure of the company is actually appealing to me also, as it seems they are not driven by profit, but to actually help the earth as well. Amazing.
Exceptional customer service
What I love about this business is that any queries are answered almost immediately and any problems logged are literally fixed within half hour of logging. Exceptional customer service for a non tech like me who would not have a clue what to do. Thanks for your great service guys.
I have been very impressed with Ecohosting…
I have been very impressed with Eco Hosting's help when a random website interfered with my emails and blocked them. When I checked this out on google I discovered that many people had found themselves on this company's list and could not find ways to get in touch with this site to clear their IP address from this list. However, Ecohosting were able to help me to resolve this problem and I am very grateful because this had become a big problem for me, particularly when I discovered that so many other people had the same problem and could not resolve it. In my case Ecohosting acted promptly and sorted it.Whenever I need to phone them they are always helpful and friendly
Superb. Can't fault them.
My experience of Eco Hosting's service is that it has been absolutely impeccable. The team is really patient and helpful and the site has a nice, clear layout and is easy to use, even for a complete amateur like myself. Great pricing too.
Top marks and very grateful for the quality service.
Keep up the good work.
Great Service
I have been using eco hosting for the past 4 years and have never had any issues. I highly recommend them. Only caveat is they updated the pricing of their tiers with only two weeks till the next renewal. Price increases are to be accepted in the current climate but I think they couldve been rolled out better.
Excellent service and support.
Very happy with the service offered
Very happy with the service offered. Sometime this type of experience can be quite complicated. I've used customer support several times and on each occasion received great advice in a very timely fashion. Happy to recommend.
Very good service, great support
We moved all our hosting and domains from Fasthost to Ecohosting. Ecohosting have been Very helpful by migrating our websites and email services for free. The prices are very reasonable. The ticket support have always dealt with any problems promptly. A very friendly and professional company to deal with.
Eco hosting not only offers…
Eco hosting not only offers environmental friendly and easy way to my own business website, but their service has also always been exceptional and outstanding!
They always reply quickly and have always solved any issues that occurred.
Have used their Hosting services for several years
Have used their Hosting services for several years now and found that when a problem occurs (very infrequently) their on-line customer service usually sorts it very quickly with the minimum of fuss.
Now taking them to County Court
Now taking them to County Court. Their servers are not fit for purpose. We have have months and months of emails not working because their servers are frequently blocked. Customer service staff send ridiculous replies trying to deny and, in my opinion, blatantly lie about the reasons for services not working. A favourite of theirs is trying to blame issues on users. Only when you systematically disprove and refuse every single spurious reason they give as to why things aren't working will they then come clean and tell you the truth - that their servers are basically always blocked. In addition to that, I now have a company site totally going down as the server has failed. I previously managed to get a ticket escalated to an Ecohosting Company director - only after threatening Court action. They refused to offer a refund for the time that their service wasn't working, but eventually agreed to provide a refund for unused time ahead. I thought this was unreasonable, but couldn't be bothered with the argument and had already resolved to move to a new company. Between then and getting a move underway the who server has gone down. I have now requested the Ecohosting Director to contact me back as I am now losing money and potential search rankings as a result of their dysfunctional services. I will again request a full refund, reflective that their services are not fit for purpose. If it is not offered then I will take them to court with, now, a whole dossier of evidence.
Customer Service, Zero Downtime, and Eco-Friendly Plans - A Stellar Hosting Experience!
I recently switched to Eco Hosting, and I am absolutely thrilled with the level of service they provide. From their outstanding customer support to their commitment to eco-friendly practices, this hosting provider has truly exceeded my expectations.
First and foremost, let's talk about their customer service. It's impeccable! Whenever I have a question or need assistance, their support team is always ready to lend a helping hand. They are prompt, knowledgeable, and go above and beyond to ensure that any issues or concerns are resolved quickly and efficiently. Their dedication to customer satisfaction is truly commendable, making me feel valued and supported every step of the way.
Another aspect that sets Eco Hosting apart from the competition is their commitment to uptime. I can confidently say that I have experienced zero downtime since migrating my website to their servers. This reliability is crucial for any online business or personal website. With Eco Hosting, I no longer worry about my site going offline, missing out on potential customers, or damaging my online reputation. They deliver on their promise of 99.9% uptime, and I couldn't be happier.
What truly sets Eco Hosting apart, however, is their eco-friendly approach. As someone who is conscious of the environmental impact of my online activities, I greatly appreciate their efforts to minimize their carbon footprint. They utilize energy-efficient servers, employ renewable energy sources, and actively participate in reforestation projects. It's refreshing to know that my website is hosted with a company that prioritizes sustainability and actively contributes to a greener future.
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