Eco Sash & Case Opiniones 

15th June work started
Prior to this, I noticed on their web site they said they would price match any Edinburgh window company
The Manager gave me the story that the other company was not a professional company and they were experts. Their job would be like new and they would give 140%. So he refused to price match.
I should have listened to my gut but I didn't so the work began (supposedly to take 6 days.)

2 days later he said the new windows were almost ready (18th June ) then the excuses started to come
The windows would be ready that week, then the next week, then the week after, then leave us your keys and we will finish the job. They did not turn up. When I complained the manager said they had a contract with the Council and this was taking priority

He said they had lots of customers complaining as their job was not finished (Hardly reassuring)
Then began the phase where they made appointments and just did not turn up or even bother to say they would not
After several no shows he promised the work would be finished (This was now July 5 weeks after they started).

I checked the windows and some would not open at all, one would open a bit then stick, there was so-called draught-proofing hanging off the windows in one room, paint outside was on one window very poor and had not been prepared
I kept emailing him with the issues and he kept saying send me a list of the snags ( I did several times) Some of the excuses he made were laughable he said for example "The windows are old" No kidding that was why I was getting them refurbished. Then "1 in 100 windows are like yours" As they would not open. "You must have wonky casings" and so on
The upstairs bedroom windows (double glazed) were in poor condition. He then tried to get more money out of me for a Simplex system (which was already there before they started work)

I also know that the fittings for this cost about £5 so £75 plus vat (His quote per window) is a rip off I said I was not paying as I was already paying them around £11,000.
He started to get angry and accused me of adding problems onto my issues (This was because they refurbished (supposedly) 13 windows) and every time I checked I found more problems. The batons he wanted money for had been damaged by them when they took out the windows and in any case, I would expect these minor issues to be included in the £11k, and according to their web site they are.

They had damaged my wooden floor in the bedroom during works (I totally understand these things happen when doing major work like this but thought why should I suffer damage when he was trying to extort more money)

He kept saying the work was finished and I kept saying why had he not come and checked the work. He did give me times that he would but initially never even turned up.

He did say that they would do a job for me (I wanted the back of my front door covered in plywood) to compensate me for the damaged floor but later tried to use this as an excuse to not finish the job properly

Into late July he got more aggressive and started saying they had done work for free and would not do any more
At this stage draught-proofing was hanging in mid-air, you could see daylight through the bedroom window frames and there were dreadful draughts and noise in the bedroom where the double glazed units had been fitted, the cord for the windows was also hanging loose in mid-air.
I quote directly from their web site where they state what is included in refurbishments;

New sash ropes & pulley wheels
Energy-efficient draught proofing
Brighton sash locks
Sash window ironmongery
Yet he tried to claim sash ropes etc were not included
He also said the draught-proofing was only put on the side of windows, not the bottom (So not really draught-proofing) I pointed out on their web site they said windows would be fully draught proofed and would be tested before and after work to ensure this was effective. They did later claim they tested the windows but I saw no evidence of this at all (Despite the fact that on their web site they claim they test with a thermal image camera). I never saw any thermal images!!
After many weeks and many complaints, they did eventually finish the windows so they were operational but they left them filthy and covered in putty, etc. To be fair the downstairs windows are finished to a reasonable standard (after many complaints though) and I guess they just had bigger fish to fry (In terms of Council work). Maybe they were rushing to do this work. Most of the workers seemed hard-working but it felt like they were pressurised to move on to other jobs. I am very disappointed in this work and have photos that show the standard they were left in after they claimed the windows were fully finished. This took around 8 weeks but most of this was because they just did not show up when I was promised they would (Again I have kept all emails detailling excuses.

Mr Davidson and his team carried out a complete restoration of the badly deteriorated sash windows in our 3rd floor flat, and installed slimlite double glazing. They retained the original timber wherever possible, painted inside and out with eco-friendly paint, and will re-purpose our old single glazing for other jobs.
The windows look so different - all draughts and rattles have been eliminated, and the flat feels wonderfully warm. Great job, thank you.

Eco Sash & Case double glazed and draught proofed our old and neglected sash windows. This has now provided significant thermal and improvement without compromising the architectural character of our home.
They also finished and painted our windows with environmentally paints and materials. Extremely pleased with this very unique service. Would very much encourage the use of this type of eco friendly service to others.

Other estimates we received said we would need to replace our old windows with new windows where ECO Sash & Case said they could save the original sash windows and fully restore them, this really brought the cost down. We are so happy with their work, but more so they carefully restored our old sash windows. The warmth of the room is now amazing. Thank you, Jordan for all your hard work.