Ecosave Pay Opiniones 

Speaking to someone who can help everyone

Arron Walker helped me today with renewing our contract. He gave a first class service. Thanks Arron

Polite customer service and prompt call back.

Claire was absolutely fantastic in sorting our contracts. We have now two meters both now with the same electric supplier.

Lily was really helpful and got my contract renewed quickly and efficiently.

Alex, who phoned me, spoke very clearly and was very patient.
The lady, (whose name I didn't hear), spoke very quickly with loud voices in the background making it difficult to hear her clearly.
She spoke as if she was reading from a script or had learned the words by heart.
She told me that Alex, would be very happy if I mentioned him by name, (which contradicts the advice given on the "How to write a useful review" link

I was very happy with the service provided and overall very helpful

Lily was very helpful and everything dealt with efficiently

The representative was very concise with the deal he had made for me also saved me money on my annual gas usage good company

❌❌ Caution ❌❌ Ignorant sales team, when they don’t get quick answers to questions they put the phone down before you have chance to explain.
Imagine if you have a dispute with these guys.
Stay well away!!!

Great service

Fatima made the renewal process very easy and clear and hopefully secured me the best deal.

On balance they did deal with my concerns eventually and the matter is closed

Ms. Patel, who contacted me regarding my current energy provider, pointed out the significant savings a switch to EDF would bring. At no time did I feel any pressure, and her helpful answers to my questions put me at ease.

I called and spoke with Brendan Manas when our young university student Aidan Phillips who is on summer leave and conducting work experience at Granfers Community Centre, was pressurised into signing a Third Party Contract. Despite telling ECOSAVE he had authority to listen to your offer, he told you he had no authority to sign any contract. Unbelievably, ECOSAVE has put the Granfers account in his name and listed him as an Accounts Assistant!
I immediately spoke with Brendan Manas expressing my complaint and he was gong to cancel this contract if it had not gone through. I checked with British gas (our current provider) and they said no contract had been sent through as yet to them by ECOSAVE and we were still in contract with British Gas until March 27. ECOSAVE also misrepresented to Aidan Phillips - our young work experience student - that you they had previously been Granfers third party provider, which they had not.
I spoke and explained all of this to the colleague of the appointed accounts manager Ahmad Hassan yesterday and she noted it all in an email to Ahmad. She said Ahmad would call me back on my mobile urgently to discuss, which he did not! All I received was an email from Ahmad informing me the account was live whilst refusing to return my call.

Very efficient and helpful