eighx.com Opiniones 4

Respuesta de eighx.com

15 mar 2025

Hi Neil,

We’re genuinely surprised by your review, especially since we helped you get your Google Merchant Center approved in just 2 days. However, nearly 30 days later, you came back after making changes to your website—despite our clear advice to keep it as it was.

On top of that, you revoked our access to your Merchant Center, preventing us from assisting you further, even though your 30-day money-back guarantee was still valid. Our process involves guiding you step by step, but it’s essential to follow the recommendations to maintain compliance.

We are always here to support our clients, but we can only help those who allow us to. If you’d like to resolve this situation constructively, feel free to reach out.

Best,
The Eighx Team

Respuesta de eighx.com

4 mar 2025

Hi Joe,

Wow, really appreciate your kind words! We know how frustrating these suspensions can be, so we’re glad we could get everything sorted for you.

Thanks for trusting us and for the awesome review, it really means a lot! And if you ever need anything, we’re here for you.

Best regards,
The Eighx Team

Respuesta de eighx.com

28 feb 2025

Hi Steve,

Thank you for taking the time to share your experience. We're glad to hear that our expertise helped you resolve your Google Merchant Center issues and get your account back in good standing.

However, we were quite surprised by your comments regarding our support for Wix. To clarify, eighx.com works with all Merchant Center platforms, including Wix. When we mentioned that we couldn’t "work with your Wix website," it was specifically in reference to web design services, not Merchant Center management. Our role is to analyze your site, optimize your Merchant Center, and provide you with actionable recommendations for your website, implementing those changes on your site is up to you unless a dedicated web design service is purchased.

Our website clearly states that we support all platforms for Merchant Center management, and we strive to maintain transparency in our services. We are a small business, fully committed to helping other small businesses thrive, and we always aim to provide clear guidance to avoid misunderstandings.

If you feel there was any miscommunication, we’d be more than happy to discuss this further to ensure everything is clear and to avoid such confusion in the future. Your satisfaction is important to us, and we always aim to go above and beyond for our clients.

Thank you again for your feedback, and we wish you continued success with your business!

Best regards,
The Eighx Team

Respuesta de eighx.com

13 feb 2025

Hi John,

Thank you for your great review! We're thrilled to hear that you received fast results and that our fix and instructions helped you get back on Google quickly. We always strive to provide clear communication and support, even on weekends, and we're glad it made a difference for you.

If you ever need further assistance, don't hesitate to reach out. We're always here to help!

Best regards,
The Eighx Team