Elan Medical Skin Clinic Opiniones 

41
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sue was amazing as usual. Informative, sympathetic , reassuring and friendly as always. I was not rushed and was able to discuss my needs and worries. My treatment was carried out quickly and professi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great visit to Elan. Took my daughter to have her eyes pierced this week, as soon as we arrived we were welcomed. Very professional, relaxing atmosphere. Amy was very professional, went through... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had hair removal lasering done at Elan with the best lasering machine on the market, does not hurt like other machines and I am very pleased to say that my therapist Amy put me at ease from day... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sue is a miracle worker! I had pretty bad skin damage and mild acne 6 months ago and the difference to my skin now is amazing! Sue takes time to educate you on causes of acne/damage, how the skin wo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Dermatólogo
  2. Spa médico

Escrito por la empresa

Elan Medical Skin Clinic is an award winning clinic that has been established for almost 18 years. Fully registered and inspected by The Care Quality Commission andTreatments You Can Trust, Elan Medical Skin Clinic offers anti-ageing treatments as well as treatments for Acne, Rosacea, Eczema, Psoriasis, Dermatitis, irregular skin pigmentation and minor surgery to remove moles and other skin lesions. We provide the latest treatments in cosmetic dermatology including: LED Photorejuvenation, Soprano ICE Pain Free Laser Hair Removal, Medical Micro-needling, Veinwave thread/spider vein removal, Medical Micro-Dermabrasion, Acne Phototherapy, Rosacea Phototherapy, Psoriasis Phototherapy, Scar revision treatments, Obagi and ZO Medical Skin Systems, Chemical Peels, Fractional Skin Resurfacing, skin fillers,wrinkle relaxing injections and Radio Frequency Skin Tightening and Laser Skin Rejuvenation. We offer a friendly, professional service and around 40% of our clients are men. Our Medical Practitioner, Sue Ibrahim is a Nurse Consultant in Dermatolgy and Aesthetic Medicine. She is an Independent Nurse Prescriber with 30 years experience. Her NMC Number is: 79A1254E. Sue is an active member of The British Association of Cosmetic Nurses and she was runner up in the Safetyinbeauty Diamond Awards in 2016. In April 2014 Sue Ibrahim launched her own medical skincare range, Elan Medical DermaActives, which has already been a huge success and is already stocked in 12 medical skin clinics around the UK. Sue Ibrahim is supported by Amy Mulchock, an experienced laser practitioner. Her husband Terry Ibrahim is the Sales Manager of Elan Medical DermaActives and Elan Medical Skin Care. Carla, Susan and Lisa are our hard working, clinic administrators.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(41)

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Valorada con 5 estrellas sobre 5

Highly Recommend

Would highly recommend Amy. Professional, efficient, and pleasant. Always a pleasure to visit the clinic

14 de marzo de 2020
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for taking the time to leave your review Anna. It is very much appreciated.

Valorada con 5 estrellas sobre 5

Superb service

Superb service, would highly recommended.
Friendly staff, and Sue went out of her way to investigate, answer questions, and provided follow up and advice.

26 de febrero de 2020
Opinión espontánea
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You are a lovely lady Michelle and it has been our pleasure to help you.

Valorada con 5 estrellas sobre 5

Sue is a miracle worker

Sue is a miracle worker!
I had pretty bad skin damage and mild acne 6 months ago and the difference to my skin now is amazing! Sue takes time to educate you on causes of acne/damage, how the skin works, takes a thorough look and recommends the best way to treat the problem. I never found her pushy instead I found that she cares for her patients, gets an understanding of their lifestyle and accommodates treatment around that so that it is easiest & best to implement. The amount of people who comment on how great my skin is now really gives me that confidence boost compared to when I used to try and hide my face! Would fully recommend.

5 de febrero de 2020
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you so much for taking the time to leave your review Bryony. It has been a pleasure to see you growing in confidence as your skin has been improving. We now need to make sure we maintain these excellent results.

Valorada con 5 estrellas sobre 5

Sue is lovely

I’m midway through my time with Elan but Sue has been incredible- she ensured I felt comfortable, was friendly but professional, and has gone above and beyond throughout.

29 de diciembre de 2019
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for taking the time to post your review Katie. We look forward to seeing you soon.

Valorada con 5 estrellas sobre 5

Happy to recommend!

I have been going to Elan for a number of years for various treatments and have always found Sue attentive and found my treatments unhurried and professionally carried out. Can definitely recommend.

3 de diciembre de 2019
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

So kind of you to leave us such a nice review Tim. Thank you

Valorada con 5 estrellas sobre 5

Great service

Was recommended to Sue a couple of years ago and haven’t looked back since. Always pleased with results and makes me feel 10 years younger!
Sure always makes me feel welcome and at ease and is extremely professional. Would always recommend and have done to some of my friends

3 de diciembre de 2019
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you so much for your kind review Helen. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Lasering

I had hair removal lasering done at Elan with the best lasering machine on the market, does not hurt like other machines and I am very pleased to say that my therapist Amy put me at ease from day one of my treatment. She is really friendlly and professional and any fears I had were completely gone.
I totally recommend this place to anyone that wants hair removal lasering , well done guys and thanks to Amy , she is definitely an asset to your clinic.
I will be back .
Sufiya

25 de agosto de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for taking the time to post your review. Amy will be so delighted when I pass your kind comments on to her.

Valorada con 2 estrellas sobre 5

A very expensive mistake

I attended the Elan Medical Skin Clinic and was expecting a professional assessment and treatment of my skin.
Despite my reservations about the validity of the "before" and "after" treatment pictures I was shown (it appeared that your eyes change shade too!), I believed that there must be something in all of the positive reviews I had read, and so chose to go ahead with The DermaActive Treatment Programme.
The cost of the programme was £450, and the initial consultation £95, so this felt like a high price to pay for two 80ml dispensers and a 100g tube of prescription skin creams, a 120ml dispenser of face wash, a small tube of sun block and skin balm. But I was hopeful that the programme would be as successful as Sue effused it could be.
The programme was for 12 weeks, and Sue gave me detailed instructions of how to use the creams. This I followed to the letter.
So I was a little shocked to find that I had run out of the cleanser after 6 weeks of washing my face night and morning, and using "one depression" of the pump, as prescribed.
On contacting Sue, I was told that I would have to purchase another bottle of the product, as this was a non-prescription product. After a rather heated exchange of emails in which I told Sue that at no point in my original consultation had it been mentioned that I may need to replace products, that I believed it had been sold as a 12-week programme, and so the products should be in sufficient supply to last the course, Sue agreed to replace the cleanser as a "measure of goodwill".
Two weeks later, halfway through week 9, I ran out of the cream I had been instructed to use night and morning, and could see that the tube of cream required nightly, was too depleted to last the 12 weeks.
When I contacted the centre, Sue informed me that I would not only have to pay the £125 and £75 cost of the replacement creams, but that I would also have to book another consultation to receive the prescribed products - presumably at a further cost of £95.
So, nearly 9 weeks in I am cutting my losses and abandoning the treatment. The results so far do not warrant further investment of £200. I am left feeling that I have been sold something using misleading claims and a misrepresentation of what I was buying. This is not a 12-week programme unless you chose to keep on paying. Be warned.

23 de agosto de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

We are saddened to see that you have gone ahead with your threat to post a bad review of our clinic. We have treated hundreds of patients with this prescription skin system over the years and most patients see improvements within 6-12 weeks. We refute your accusation that the before and after photographs you were shown were misleading. These photographs were all taken 12 weeks into the treatment programme. They are genuine photographs of our clients. Medicine is not an exact science and we have no control over the size of the prescription creams supplied, neither can we guarantee how long they will last. Most patients have to purchase further supplies in order to continue the improvement or maintain their results. When you complained that the cleanser ran out after eight weeks, we offered you a replacement as a 'gesture of goodwill'. However, when you requested further supplies of the prescription creams you were informed that these could not be purchased over the counter and that you would need to book in another follow-up appointment so that these could be prescried. At no time were you told that this appontment would cost you £95; it would have been a free of charge follow-up appointment like the one you received three weeks earlier.

Valorada con 5 estrellas sobre 5

Great visit to Elan.

Great visit to Elan.
Took my daughter to have her eyes pierced this week, as soon as we arrived we were welcomed.
Very professional, relaxing atmosphere.
Amy was very professional, went through everything you needed to know.
Because everything was so calm, this reflected my daughter in being so calm and enjoyed the experience.
Thanks again, she loves her earrings.

28 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

We really appreciate your feedback Christine and we are pleased your daughter loves her gold earrings.

Valorada con 5 estrellas sobre 5

Excellent ear piercing service

I took my daughter to Elan to have her ears pierced. We had a bit of a nervous wobble which the staff handled really well - I was very impressed with their manner and professionalism. Additionally, Amy the technician, was really thorough in getting the earrings in the perfect position, I would highly recommend her and Elan.

25 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for taking the time to post your review Eve. We hope your daughter loves her new gold earrings. Kind regards from Sue and Amy, Elan Medical Skin Clinic

Valorada con 5 estrellas sobre 5

I have attended three times this year…

I have attended three times this year for consultation treatment and follow-up,I am rebooking for more treatment in a few weeks.I would recommend this clinic as providing excellent treatment.

23 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for taking the time to post this review. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Great visit

Great visit, put my mind at ease and and made me feel very comfortable, fantastic results! Thankyou!

17 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for your kind review of Elan Medical Skin Clinic Joanna

Valorada con 5 estrellas sobre 5

Sue and Amy always give honest

Sue and Amy always give honest, realistic advice.
The reception team are friendly and put client's at ease.
I would not go anywhere else for treatments and would recommend Elan Medical Skin Clinic 100%.

14 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for sparing the time to leave us a review LN

Valorada con 5 estrellas sobre 5

Ears pierced

Got my daughter’s and my ears pierced, very professional

11 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for taking the time to review our clinic.

Valorada con 5 estrellas sobre 5

As always an excellent experience

As always an excellent experience. I have enjoyed various treatments from Sue and her team over the years and have always felt confident with the advice given and very happy with the results. I have no hesitation in recommending Elan.

11 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you Sally. We look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Great experience at Rayleigh Elan Medical Skin Clinic

I have had a great experience at Rayleigh Elan Medical Skin Clinic, and have had good results so far with my treatment for Acne Scaring, and have received good advice from Sue throughout my treatment.

10 de julio de 2018
Opinión espontánea
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Respuesta de Elan Medical Skin Clinic

Thank you for posting this kind review Taylor.

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