Aceptable con muchos "peros"
Más de una vez tuvimos problemas con los pedidos, múltiples veces se equivocaron de productos y tube que esperar a que me los volvieran a enviar. Al principio me compensaban con algún obsequio luego dejaron de hacerlo. También dejaron de fabricar algunos de sus productos sin previo aviso.
Edit. Dispongo de múltiples pedidos realizados y conversaciones a través de WhatsApp, por privacidad no voy a compartirlo, gracias.
Respuesta de El Capitan
Hi Christian,
thank you for providing the additional information.
The order number you shared refers to a purchase of active charcoal filters from August 2023. At that time, the website and shop were operated by a different company. Since then, the shop has been taken over and is now managed by us.
It is correct that those particular products are no longer being produced. Our current offering focuses on the social club service as well as selected merchandise.
While we appreciate all feedback, we would like to point out that your review relates to a period prior to our management and therefore does not reflect the current operation.
Kind regards,
Peter
