The Electric Tobacconist UK Opiniones 

1342
•
TrustScore: 4 sobre 5

4,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Ver más

Valorada con 5 estrellas sobre 5

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Ver más

Valorada con 5 estrellas sobre 5

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(1342)

34 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Positive review

Since using ETUK I’ve always had a positive experience, I am never able to find the vape juice I like in regular shops but without fail, I will always get it on here.
They once sent me a freebie vape juice, which in turn has turned out to be one of my new favourites!
It’s one of the best online shops for vape juices, and the delivery is so quick and reliable. I’ve never had a time where I’m waiting for my parcel and it does what it says on the website “free delivery if you order before 4pm”.
I’ve recommended ETUK to a few of my friends -they also have always had a positive experience.

I’m not one to usually write reviews, however ETUK definitely deserves one!!

6 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have always rated this company highly…

I have always rated this company highly but it’s 10 days since my order, no email of when I will get delivery and no way of contacting the company. Dreadful!

21 de mayo de 2024
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Nikki, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive your order. You can contact us via the Help Desk on your account page or by following this link - bit.ly/ETSUPPORT. Please get in touch and one of our team will help resolve this. Best Regards - ET Team

Valorada con 5 estrellas sobre 5

Absolutely perfect service

Once in a while you come across a company that knows how to deliver the perfect service. ETUK are certainly included in that category. Reasonable prices (and deals) and the fastest and most consistent delivery I've ever experienced. Can't fault them in the slightest.

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Giving The Electric Tobacconist 5 stars 100%

This company deserves awards for firstly customer service, I had a reply within 12 hours, after a little proving it was delivered it the wrong address. Not only did they dispatch my order again BUT let me change some flavours around due to me mistakingly adding the wrong ones. I give this company a 10/10 10 star 1st class rating. VERY VERY impressed.

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

I find the service from this company excellent. Orders are free, dispatched quickly and received very rapidly. Any issues which I have had with products were sorted immediately. I would highly recommend using this company

11 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Differing prices for same items without explanation

So I placed my order with a newsletter promo code and all seemed well. I live off-shore so VAT isn't applicable but it makes it difficult to work out what actually should be paid. Anyway, I've tried to place the same order and I get a different price. I press re-order and a different price again! I asked about this anomaly and was fobbed off. The code didn't even seem to take 10% off. Very confusing.

I upgraded my review after further pressing them on the issue. I eventually got a satisfactory response and a credit for the inconvenience.

8 de mayo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Issues with delivery but resolved.

I have used this company for years the service was usually very good. However my last order did not arrive when I contacted the company they sent a picture of its supposed delivery which was clearly not the reception of my building. They have since resolved the issue and hopefully will receive the replacement order shortly.

5 de mayo de 2024
Opinión espontánea
Logotipo de The Electric Tobacconist UK

Respuesta de The Electric Tobacconist UK

Hi Chris, thanks for providing your feedback. Our Customer Service Team has already resolved the issue you encountered via email, and a replacement order has been dispatched. Regrettably, it appears that Royal Mail mistakenly delivered your order to the wrong address. We sincerely apologise for any inconvenience this may have caused. Please rest assured that your replacement order is on its way to you and we appreciate your patience in this matter. Best Regards - ET Team

Valorada con 3 estrellas sobre 5

Fair company but wouldn’t buy from them again

Ok, so prompt delivery however the liquid I bought had a strange taste to it. I emailed the company and they responded quickly. However I bought this liquid as a treat for myself for this weekend, it’s a premium liquid zues Zy4 , so quite disappointed that it tasted strange. To be fair they offered me a refund but I just can’t be bothered with the faff of sending back etc. All in all not a bad company to deal with and were willing to refund but wouldn’t buy from them again as don’t want to be disappointed again with the liquid not being up to scratch

3 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 ☆ Company

What a amazing service I encounted from this company. The products I required where all in stock an cheaper than other on line stores. All items were received the next day. Well packaged. One piece of equipment was faulty, I contacted them, sent it back an they sent a new one straight away. Wow just wow! The customer service team were amazing an kept me informed at every stage via email, with quick prompt replies. Really impressed. You got a new regular shopper. Thank you

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Orders always arrive promptly

Orders always arrive promptly. Ordered after 5pm and order was dispatched and delivered the next day even with standard delivery. Excellent service.

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

Issues resolved with speed and efficiency. Shout out to Scott-thank you for your quick response. Always use this company, never any issues and when there is it is quickly rectified. Highly recommended

17 de abril de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más