Rodillos que se estropean solos
Venden rodillos para bici por más de 500 euros y al cabo del tiempo se estropean solos, la bici empieza vibrar y saltar. Mal diseño, mala construcción, y te piden 360 euros para repararlo.
En la respuesta dices que se ha estropeado por un golpe, no ha sufrido ningún golpe, esto te lo inventas para desacreditarme, si no has visto ni el rodillo.
Respuesta de Elite
Hello Enric,
thank you for taking the time to share your experience. We’re sorry to hear that you’re disappointed.
Following our technical assessment, the trainer is unfortunately out of warranty, and the issue is consistent with the flywheel vibrating due to an impact the unit has sustained. For this reason, the proposed service includes the necessary replacement and recalibration.
To clarify, around half of the total quote relates to international transport and import/export handling via DHL Express. We use DHL for reliability and service quality, but we also suggested you may arrange shipment through alternative providers if you prefer a more cost-effective option.
All costs provided in the quotation are correct and were shared transparently. If you’d like, we’re happy to continue assisting you via the existing support ticket.
Kind regards,
The Elite Team