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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

After a terrible first experience with this company I am impressed with my second time. Gemma spoke to me like a human being with sensitivity and understanding of previous issues. She assured me the l... Ver más

Valorada con 1 estrellas sobre 5

Plain and simple. This company is fraudulent. DO NOT ORDER anything with them, they've kept my money and sent nothing. It's been 3 months and now they ignore emails. Avoid

Valorada con 5 estrellas sobre 5

I had a frustrating experience initially where I felt I was not kept updated of matters and where my delivery was delayed although I paid extra. Since then Joseph from Elite Drinks called me, resolved... Ver más

Valorada con 2 estrellas sobre 5

No shipping updates and sent wrong mixers without information about the substitution, ordered 3 slimline tonics, got 2 full sugar ones and a bunch of small bottles of full sugar lemon tonic. This is n... Ver más

Información sobre la empresa

  1. Tienda de bebidas alcohólicas
  2. Distribuidor de bebidas
  3. Tienda de refrescos
  4. Tienda estatal de licores
  5. Club de vino
  6. Tienda de vinos

Escrito por la empresa

Elitedrinks.com is an online spirits store that sells exclusive alcoholic beverages. We sell spirits, champagnes, proseccos, liqueurs and so much more. Bottles only exclusive and available here


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

859 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

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Valorada con 5 estrellas sobre 5

The drink that I ordered was very well…

The drink that I ordered was very well packaged and I received a larger bottle than I requested. I did offer to pay any additional cost, but this was waived.

Brilliant service and my previous concerns were addressed in a timely manner

4 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Communication was brilliant and they were extremely helpful sorting out an issue I had with the delivery company.
Would recommend and will definitely use again. 👍

7 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have ordered a bottle from the…

I have ordered a bottle from the website, they sent me the wrong one I spoke with Joseph on the number that was on the email we cut off the number is always busy now - he agreed to send me a free returns label to send the bottle back that was on Thursday - he said it takes 24 hours to send me by email a returns label shocking customer service I will be reporting the company to trading standards if this is not send to me by close of play Monday

8 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Well what can i say i got a emai

Well what can i say i got a emai. saying problem about the delivery DPD would let me know when coming they dinit i was not in so they delivered it about 20 min away from where i live shocking because it suited the driver

8 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Fantastic

Fantastic, delivered quickly and packaging is quality definitely no breaks with that packaging I

29 de noviembre de 2022
Valorada con 1 estrellas sobre 5

Order not received, even though paid next day delivery

I ordered some champagne for a wedding gift, paid for next day super express delivery, the item has not been received. When I go to check for any tracking information, I'm told to download an app (which I have done, although it only links to your email account and gives you details once you get an email saying your item has been dispatched). I've yet to even get an email saying my item has been dispatched or not, so I can't track my item. I understand it has been Black Friday, but this is frankly bad service. I can't even get in contact with someone on the phone as the phone number on their website just rings out, as if it is disconnected. I'm going to have to order another bottle from a different website, as I need this as a gift. If ever I do get my order from elitedrinks, I will be returning it.

28 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid Buying From this Company

There Phone is not working!!!
I've sent 3 emails no reply!!
Ordered Vodka received wine!!!
I will definitely not ordering anything off this company again.
I'm going to report them trading standards if I do not receive my vodka or refund.

23 de noviembre de 2022
Opinión espontánea
Logotipo de EliteDrinks.com

Respuesta de EliteDrinks.com

Hi Susan.

Thank you for your feedback. Firstly, we will like to apologise in regards to the service you have recieved whilst shopping with us. We are in conversation with the warehouse team. I can see your £21.99 has been refunded for our error.

Thank you for shopping with us.

The EliteDrinks.com Team

Valorada con 2 estrellas sobre 5

Order not arrived and still had no…

Order not arrived and still had no email, waste of money!

23 de noviembre de 2022
Opinión espontánea
Logotipo de EliteDrinks.com

Respuesta de EliteDrinks.com

Hi Olivia,

Thank you for your feedback. We can see your order was delivered. Nevertheless, we will like to apolgoise for the delay with your order.

Thank you for shopping with us.

The EliteDrinks.com Team

Valorada con 1 estrellas sobre 5

Service has been absolutely shocking

Service has been absolutely shocking. I ordered the item on the 8th November and was due to be delivered between 5-6 working days. On the 15th I received an email stating the item was to be delivered on the 16th. It is now the 21st and the parcel still hasn’t arrived with dpd

15 de noviembre de 2022
Logotipo de EliteDrinks.com

Respuesta de EliteDrinks.com

Hi Jonathan Papafio,

Thank you for your feedback. Firstly, we will like to apologise for the delay with your order. Your parcel flagged up on our system in which, under our Terms and Conditons, we put your order on order. for seven days.

We can see your order has now been delivered. Nevertheless, we will like to apolgoise for the delay with your order.

Thank you for shopping with us.

The EliteDrinks.com Team

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