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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Chris, Tracey and Dec are experts in their field and they are very supportive when you need to know anything related to Koi and ponds. They have a fantastic selection of koi from the best breeders... Ver más

Valorada con 5 estrellas sobre 5

I cannot recommend Elite Koi & Ponds highly enough. In all my dealings with the Elite team everyone has always gone above and beyond and exceeded expectations. I have purchased a number of koi fro... Ver más

Valorada con 5 estrellas sobre 5

As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Ver más

Valorada con 5 estrellas sobre 5

Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

652 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(652)

88 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding Customer Service

The customer care and knowledge from Chris and Tracey was excellent. I travelled 290 miles from Scotland and they went out of their way to ensure an excellent visit to their shop. Highly recommended. Excellent selection of great value Japanese koi and dry goods.

30 de agosto de 2025
Valorada con 5 estrellas sobre 5

Good service and products

Chris and the team very helpful and patient . Helped me sort my pipework offer a great range of products and are happy to chat through pond issues and challenges .

3 de agosto de 2025
Valorada con 5 estrellas sobre 5

very helpful.

lovely people to talk to , very helpful, has some
nice fish, would recommend them everytime.
Thank you.

31 de julio de 2025
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Respuesta de Elite Koi

Thank you, Barry! 🌟
We really appreciate your kind words and recommendation. It’s always a pleasure chatting with you, and we’re so glad you enjoy our fish selection. We look forward to seeing you again soon — the ponds will be ready and waiting! 🐟💙

Valorada con 5 estrellas sobre 5

Always give great knowledgeable service…

Always give great knowledgeable service 😊

29 de julio de 2025
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Respuesta de Elite Koi

Thank you, Elaine! We’re so pleased to hear you always receive great and knowledgeable service. Your continued support means a lot to the team at Elite Koi!

Valorada con 5 estrellas sobre 5

Elite experience

Knowing everything will be fine having dealt with the brilliant Elite Koi Team on previous occasions, they carry out their duties with attention to detail at every point.

26 de julio de 2025
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Respuesta de Elite Koi

Thank you so much! We’re truly grateful for your trust and kind words. It’s great to know our attention to detail and consistency make your experience with the Elite Koi Team reassuring every time. We look forward to helping you again soon!

Valorada con 5 estrellas sobre 5

Elite Koi truly lives up to its name

Elite Koi truly lives up to its name. The quality of their koi is absolutely top-tier — healthy, beautifully marked, and well cared for. You can tell they’re passionate about what they do and really know their stuff.

The team is friendly, knowledgeable, and always willing to offer expert advice, whether you're a beginner or an experienced hobbyist. Their setup is clean and professional, and the koi are displayed in excellent conditions.

Every visit or online purchase has been smooth and reliable. Shipping is handled with great care, and their customer service is second to none.

Highly recommended for anyone looking to source high-quality Japanese koi with confidence. Elite Koi is a standout in the UK koi scene.

25 de julio de 2025
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Respuesta de Elite Koi

Thank you, Will! What a fantastic review — we truly appreciate your thoughtful words. It’s wonderful to hear how much you value the quality of our Koi, the care we put into our setup, and the passion of the team. Your support and recommendation mean a great deal to everyone at Elite Koi. We’re proud to be part of your Koi-keeping journey!

Valorada con 5 estrellas sobre 5

Novex Microscope and Slides.

One of my items was out of stock but they contacted me straight away and advised it would be in the following week which I was happy to wait, turned up within the time discussed. Overall happy with the product and service.

3 de julio de 2025
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Respuesta de Elite Koi

Thank you, Matt! We really appreciate your patience and understanding. We’re glad the communication was clear and the product arrived as promised. Great to hear you’re happy with both the microscope setup and the service — thanks again for your support!

Valorada con 5 estrellas sobre 5

Excellent products at good prices

Excellent products at good prices. Fast delivery

24 de junio de 2025
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Respuesta de Elite Koi

Thank you so much! We’re glad to hear you’re happy with the quality, pricing, and speedy delivery. Your support means a lot to the team at Elite Koi — we look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

I travel 1 hour down the road to get to…

I travel 1 hour down the road to get to elite koi and I can’t fault them in any way. Excellent customer service and everyone is very knowledgable. The quality of all products is top notch and always well stocked with everything I have needed. And always offered a cheeky bit of discount which makes the journey well worth it.

28 de junio de 2025
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Respuesta de Elite Koi

Thank you, Craig! It means a lot to us that you’re willing to travel an hour to visit — and we’re thrilled to hear it’s always worth the journey. We’re proud to offer top-quality products, great service, and that little extra something to show our appreciation. Thanks for your continued support!

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