Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Delivery was a bit longer than anticipated. I've had lots of products to make the house smell nice and was expecting a lot from these based on reviews. Unfortunately, while the scent of the baby powde... Ver más

Valorada con 5 estrellas sobre 5

Ordered some "Gel Melts: omg they are sooo good and they smell gorgeous. Easy to change over fragrances. No mess no waste. Quick delivery,easy ordering process. 1st order i got an email from the owner... Ver más

Valorada con 5 estrellas sobre 5

I just love this company’s products. I have purchased several times now and I have never been disappointed. Each and every scent is just spectacular, long lasting and beautiful. Visitors comment when... Ver más

Valorada con 5 estrellas sobre 5

I LOVE Ella & I 😍 I have a subscription and look forward to my gel melts arriving every month. They smell INCREDIBLE and lots of visitors comment on how nice the are! I also use the reed diffuse... Ver más

Información sobre la empresa

  1. Tienda de velas
  2. también en la categoría
  3. Proveedor de fragancias, aromas y saborizantes
  4. Tienda de regalos

Escrito por la empresa

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

133 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 45% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(133)

57 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Placed my first order last Saturday

Placed my first order last Saturday, its now been a week and the tracking details were provided wednesday but still showing as royal mail not recieved from customer, emailed and just keep getting told theyll escalate....not great for someones first order and sadly I wont order again now after all the reviews I've just read

3 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My house smells divine

My house smells divine, these are absolutely genius. .my first order with you, certainly not my last!
I have Aliens downstairs & baby powder upstairs, no more wax for me

24 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have bought these gel melts

I have bought these gel melts, time after time and would never go back to wax . The smells are gorgeous, and leave a long lasting fragrance. So easy to use, no scraping involved when removing the used gel. It just rolls right out. Would highly recommend 👌

7 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

A huge disappointment compared with the…

A huge disappointment compared with the products I previously stocked

I previously stocked Ella & I gel melts in my store, and they were amazing. The fragrances were strong and had an excellent scent throw, which is why I recently decided to order Sea Shells, Janeiro Sunshine, Pink Sands, Coconut Waterfall Blooms, Thai Lime and Mango for myself.

Unfortunately, the products I received are nothing like the ones I remember. The fragrance is barely noticeable when the containers are first opened, and once the melts are in the burner, there is virtually no scent at all. Even after two hours, the room still has no noticeable fragrance. The only way to smell them is to put your nose directly above the burner—the scent throw is completely nonexistent.

I emailed Ella & I several weeks ago to ask whether the recipe or formulation had changed, but I have still received no reply. The order also took more than a week to arrive. I already knew delivery could be slow from my previous experience stocking the products, but the lack of customer service on top of the poor product quality is extremely disappointing.

I ordered because I trusted the quality I had experienced previously. Sadly, based on what I received this time, I would not purchase these again or recommend them.

30 de junio de 2026
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

Hi,

We’re sorry to hear you’ve been disappointed with your recent melts.

We did reply to your email on the same day and have sent a few further emails since, but unfortunately we haven’t received a response.

We also wanted to reassure you that we haven’t made any changes to our gel melts or their formulation — they’re made in exactly the same way as they always have been, and we continue to receive great feedback from thousands of customers who enjoy their strength and longevity.

As you’ve used and loved our melts previously, we’d really like to understand what may be different this time. The type of burner, bulb or tealight being used can make a surprisingly big difference to how the fragrance is released, so it would be really helpful to know whether anything in your setup has changed.

We’d genuinely love the opportunity to help get to the bottom of this for you, so please do get back in touch when you can.

Ella & I

Valorada con 3 estrellas sobre 5

Was looking forward to the convenience…

Was looking forward to the convenience of the gel wax melts, however they didn't quite live up to the hype.

I ordered the best seller bundle and there was only a couple of scents that I actually liked. I found that the scent didn't last very long at all.

With my usual was company I get a full day's fragrance in my electric burner and wx 8 hour burn tealights in my burners.

If I could get the scents that I use and they lasted a little longer I would definitely make the switch as the gel is definitely more convenient than wax.

1 de junio de 2026
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

Thank you for your feedback.

One thing we would recommend is avoiding 8-hour tealights with gel melts, as they can burn too hot and cause the fragrance to be released much more quickly than intended.

Our gel melts are designed to be used a quarter at a time, with each quarter typically lasting around three 4-hour tealights. This helps provide a more consistent scent throw and better value from each pot.

We're sorry to hear that some of the fragrances weren't to your personal taste. Scent is such a personal thing, and while our bestseller bundle contains many of our most popular fragrances, we appreciate that everyone has different preferences.

Thank you again for giving our gel melts a try and for taking the time to share your experience.

The Ella And I Team

Valorada con 5 estrellas sobre 5

Well worth the wait

Everyone commenting on the delivery time but it wasn't that slow and worth the wait these Gel melts are amazing well worth the money whole house smells lovely. And the thank you emails they send you are a really nice touch. I highly recommend.

11 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor customer service all 5 I…

Very poor customer service all 5 I bought arrived broken e-mailed with picture awhile ago but no reply . The melts them self don't have a long or lingering smell you have to stand over the burner to get any perfume smell at all . I was not going to leave a review as I don't like leaving negative reviews but this morning while moving the melts I cut my hand on them . Will not be back

30 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wouldn’t purchase again sorry

I don’t like leaving bad reviews but unfortunately I don’t rate these gel wax melts at all just about got 2hours of smell from them and I’d bought 3 when they cooled down I flipped it over and nothing so I’ve gone back to the back wax melts sorry girls

20 de abril de 2026
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

Hi,

Thank you for your feedback and I’m really sorry to hear you were disappointed with the gel melts.

Our gel melts and work best with either a 4 hour tealight burner or an electric burner with at least a 40W bulb, as they require a slightly higher heat to perform at their best. We also usually recommend using around a quarter of the pot at a time for the best scent throw.

Many customers do find them very strong and long lasting, so I’m sorry to hear that wasn’t your experience. I completely understand that everyone has different preferences and setups at home, and I really do appreciate you giving our products a try and taking the time to leave a review.

The Ella And I Team

Valorada con 5 estrellas sobre 5

Great Resolutions

Absolutely love these melts so easy to clean and can manage at least 4 uses out of 1 pot!
Had an issue with my order ordering over bank holiday and Royal Mail mainly causing unnecessary complications but Rebecca was on hand late in an evening to do her best to resolve this. Really has shown me that the company does care for their customers.

8 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I was impressed with some of the melts

I was impressed with some of the melts, so tried to join the Facebook community group to see what everyone recommended. But there’s where it’s ended been sat pending for months and tried so hard to join. They don’t seem interested at all so will go elsewhere

29 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order from this site since it was up…

Order from this site since it was up and running. Very very disappointed with how much customer service does NOT appreciate loyalty!!!
Packaging disgraceful now.
STILL waiting for replacement. Half filled pots, shoddy packaging.

2 de marzo de 2026
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

Hi,
I’m really sorry to read this, especially as a long-time customer, we truly do appreciate your support.
I just wanted to reassure you that this has now been fully resolved. Your order was refunded and a replacement has been sent.
From the photos and information provided, it looks like the parcel was unfortunately damaged in transit (as mentioned in our previous emails). We will be looking into our transit boxes to make sure this doesn't happen again.
I completely understand how disappointing this must have been to receive, and I’m really sorry for the experience.
If there’s anything further we can do, please don’t hesitate to reach out.

The Ella And I Team

Valorada con 5 estrellas sobre 5

the best gel melts IN THE WORLD!!!!!!!!!

Literally the best gel melts IN THE WORLD and you hear that from someone who's tried 748239202 other brands. LISTEN TO ME WHEN I TELL YOU THIS: If you want your home to smell like you just entered the most luxurious spa retreat - buy gel melts from Ella and I. We have 4 dogs and a cat and those gel melts are the only extremely long lasting - room filling for hours and hours gel melts that smell like absolute heaven!!! Also the variety of scents is amazing!! We are recommending them to everyone!

3 de abril de 2026
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

Hi,
This has honestly made our day, thank you so so much for such an amazing review 🤍
We’re beyond happy to hear how much you’re loving the melts and that they’re standing up to a full house of pets too. Creating long lasting, room filling scents is exactly what we aim for, so this means the world to us.
Thank you for recommending us as well, we truly appreciate your support more than you know.

The Ella And I Team

Valorada con 5 estrellas sobre 5

AMAZING 😍

I've NEVER been so quick to post a review but I HAD to with Ella and I ❤️❤️❤️ Brilliant quick service and to say these gel scents are AMAZING would be an understatement! Absolutely beautiful scents and so very impressed overall...I love my home smelling beautiful and this company nailed it❤️ Not messy, no sticky residue, just beautiful aroma and brilliantly quick to clean up... literally peel and done PLUS they're reusable 👏 I'll be a regular customer from hereon in👏👏👏👏👏👏👏❤️

28 de marzo de 2026
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

Hi,
Wow, thank you so much for taking the time to leave this, it really means the world to us 🤍
We’re so happy to hear how much you’re loving the gel melts and that you’ve found them so easy and mess free to use. That peel and done clean up is exactly what we designed them for, so it’s amazing to hear it’s making a difference.
It means so much that you’ll be coming back as a regular customer too, we truly appreciate your support.
The Ella And I Team

Valorada con 5 estrellas sobre 5

Fabulous customer service

Since discovering the gel melts from Ella & I, I wouldn't go anywhere else. They're mess free, smell fantastic and I recommended them to all my friends and family. Everyone that comes to my home comments on how fabulous they smell. I'm just sorry I didn't find out about them sooner!

10 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love these gel melts

Love these gel melts. There is a wide variety of fragrances, they last longer than wax melts and they're so easy to remove from the burner.
I will not longer go back to wax melts.
Ella and I are a great company. They package the melts really well and I have never had an issue when buying from them.

17 de marzo de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más