Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Delivery was a bit longer than anticipated. I've had lots of products to make the house smell nice and was expecting a lot from these based on reviews. Unfortunately, while the scent of the baby powde... Ver más

Valorada con 5 estrellas sobre 5

Ordered some "Gel Melts: omg they are sooo good and they smell gorgeous. Easy to change over fragrances. No mess no waste. Quick delivery,easy ordering process. 1st order i got an email from the owner... Ver más

Valorada con 5 estrellas sobre 5

I just love this company’s products. I have purchased several times now and I have never been disappointed. Each and every scent is just spectacular, long lasting and beautiful. Visitors comment when... Ver más

Valorada con 5 estrellas sobre 5

I LOVE Ella & I 😍 I have a subscription and look forward to my gel melts arriving every month. They smell INCREDIBLE and lots of visitors comment on how nice the are! I also use the reed diffuse... Ver más

Información sobre la empresa

  1. Tienda de velas
  2. también en la categoría
  3. Proveedor de fragancias, aromas y saborizantes
  4. Tienda de regalos

Escrito por la empresa

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

133 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 45% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(133)

56 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I have mad 3 purchases now from Ella & …

I have mad 3 purchases now from Ella & I and they have been absolutely fantastic I’m slowly making my way through the different fragrances. The smell of the gel melts are fab, last a good time the smell even lingers when I’m not burning them don’t think I would go back to wax melts. I would recommend them to anyone

29 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely gorgeous !!!!!

Absolutely gorgeous !!!!!! Love them , the scent last a long time and unlike some melts you can smell it straight away , also much easier to get the used ones out !!!!! 20 out 10 !!!!!!!!

27 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely in love with the smell of my home

Absolutely in love with the smell of my home!
I’m so pleased I ordered. I definitely wasn’t disappointed. The smells are so clean and fresh. Lovely strong scents.
It was my first time trying gel melts and I won’t be using anything else from now on. Fuss free, no mess and so easy to change when you want to try something different.
Fast and prompt delivery whist being updated every step of the way regarding my orders journey.
Thank you so much

28 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Me nor any one that has come to my home…

Me nor any one that has come to my home can smell any thing even though I use a candle burner in the kitchen which I purchased along with the candles from this company , and an electric burner in the lounge and I only live in a one bedroom bungalow.
Would I purchase again NO

28 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great smells...no mess

These gel melts are fantastic. As other reviewers have already mentioned, they're so easy to use and leave no mess. My home smells amazing! So far, my favourite scents out of the 10 I've bought are Vanilla & Sea Salt Caramel, 1000 wishes, and Bum Bum Cream. Goodbye to kitchen cooking smells!

9 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Returns

I ordered as selection of gels melts, too strong for me as I have COPD and they are unsuitable. Have e mailed twice and no response at all, not even an acknowledgment of me having sent them e mails! The Customer Services seem non existence and I always judge a company by their response, which sadly in this case my opinion of them is low.

26 de octubre de 2023
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

We are so sorry to hear that you had a negative experience with our customer service. We take your feedback seriously and would like to address your concerns. We have checked our emails and the only email we received from you was yesterday at 6.30pm. We aim to respond to all emails within 24 hours. I have now checked with our customer service team and can see this has now been resolved. Please do let me know if there's anything further we can help with.

Ella & I Team

Valorada con 5 estrellas sobre 5

I have just started getting these gel…

I have just started getting these gel wax melts. Oh my god the fragrence goes on for ages , my whole house smells amazing. Have just ordered more and getting some for my daughters. So easy to remove from burner to change. Amazing

30 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use

Lots of options for smells. Love the wild bluebell and bergamot. Still have others to try.
Will order again

23 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb!

Beautiful product, the scent was exactly as described and filled not only the lounge but the hallway too! Will certainly be buying more. I’ve tried many other companies and none are as good. Well done Ella & I

10 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab fragrances

Well packed, arrived quickly. Post office tracked, they threw it over the fence because we weren’t in but the box remained intact 😀. The fragrances are lovely and really convenient to use. Thank you ❤️

29 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

WOW!!!!

Not one for leaving reviews but WOW. I have received my melts today and currently have Alien burning away it is amazing. I will be using this company all the time now.
100% recommended

21 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had never heard of gel melts before…

I had never heard of gel melts before but when I saw the advert on Facebook I was interested and also sceptical as some facebook adverts can be misleading! These gels work. They smell beautiful and do peel off the burner cleanly when they have cooled. They arrived beautifully packaged and promptly. I will definitely be buying these again!

12 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Excuses after excuses

Excuses after excuses as to why I haven't got my order in over 6 weeks. Never follows up. Always have to push them for more info.

1 de diciembre de 2022
Opinión espontánea
Logotipo de Ella And I

Respuesta de Ella And I

We are so sorry for the delay in receiving your order. Due to the strikes Royal Mail have informed us that international orders are taking over 6 weeks to arrive. Please be assured we are doing everything we can on our end and share your frustrations. We have decided to refund all international orders that haven’t been updated within 4 weeks. Please could you send an email to info@ellaandi.co.uk and we will ensure this is sorted for you. Again, please accept our sincere apologies for the inconvenience caused.

Ella & I Team

Valorada con 5 estrellas sobre 5

Gel-licious!!

I didn't do a review on my first order, I wanted to wait until I used them all. Due to my failing sight, other senses like smell have become more important. it's like an obsession that I have to have nice smells around my house. I have become a professional smell-a-holic over time, and these gel melts do not disappoint. I have just unpacked my 2nd- and much larger- order, and they are all gorgeous. If I had to pick a favourite, it would be cherries on snow, but I am so pleased with them all. They literally are no fuss and mess free and come well packaged. Thank you, I am now a gel melt convert.

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Obsessed

These products are absolutely amazing! I saw them advertised on instagram, bit the bullet and thought I’d try them. I’m so glad I did, I’ve got about 20 different scents now! Love being able to change scent so easily depending on my mood / the weather / what I’m doing ☺️

1 de agosto de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más