Elsie & Fred Opiniones 

111
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I order all of my going out / festival clothes from Elsie & Fred and I have not had one purchase I’m unhappy with ! My body type is quite hard to find clothes that fit (6 foot and I wear a 32DD bra)... Ver más

Valorada con 2 estrellas sobre 5

Was so excited about this order. However, very poor communication/follow through on shipping. No way to track orders through royal mail and am still waiting to receive my order over 14days later. Hopi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

An online boutique created by three siblings, Natalie, Leanne and Ryan Haynes. They believe in empowering the fiercest and more empowered version of you. Elsie and Fred specialise in making females feel special in bold colours and bright hues designing...


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(111)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

This should not be a medical program in…

This should not be a medical program in existence. It is going to hurt women because they are leading women to believe that the one topical medication they provide will be enough HRT for everyone.. I still have a uterus-- there is no way under the sun that it is medically responsible to prescribe patients with uteruses topical only progesterone. It will not protect their uteruses adequately and that is harmful because they will assume that this service responsibly replaces the care they would receive by an in person (or even a telehealth) appointment. Most of their patients will not know to question that, but there is ample literature on this and when pressed, the prescribing MD who responded to my questions acknowledged this thru the chat function, but most women are not going to know to ask this question, much less push back on an MD who has already prescribed the ONE medication the provide based on the screening questions --- which included, I might add, "Do you still have a uterus?"

There were a lot of "screening questions" before the MD wrote the script, and they try to make you think that it is a personalized program, but they are prescribing the same estradiol/estriol/progesterone topical cream to everyone. And you cannot ask the MD questions before it is prescribed. You have to dig thru the portal to find this function. It is medically inappropriate. Try Midi health or Joi Wellness instead. I was intrigued by the inclusion of Estriol in Elsie's cream, but leaving the uterus unprotected at worst, underprotected at best--is a show stopper. Now I just need to make sure they refunded the $474!

17 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT SHOP HERE THEY ARE VERY RUDE AND UNPROFESSIONAL

Emailed me saying order on its way , then got another email later that day saying ill be getting a refund and that it no explanation why , ill emailed then asking why and got nothing back , clearly didnt have it in stock but still allowing people to purchase on the website , poor customer service, would nkt recommend them and will never buy of this company again , would give them 0 stars but option wasn’t available

Now look at the SMALL businesses reply just shows you how unprofessional they really are calling people petty for there mistakes, update your website when things are out of stock next time .

Look at the other poor reviews and replies from the seller tells you alot about this company ,most people saying the same thing.. no communication whats so ever , poor business ethics

15 de diciembre de 2024
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Respuesta de Elsie & Fred

Hi Thomas. Ryan here. You ordered something that wasn’t in stock. We refunded you. So you want to give a small business 0 stars? My friend….thats v petty babes. Have a good Christmas. Xoxo gossip girl

This part is the second edit: this is just my personal reply my friend, nothing to do with all small businesses, that’s a generalisation and I’m sure you’re not one of those people. Just a reply bored of small businesses being chained to awful review sites for pettiness without human connection. Double xoxo gossip girl x

Valorada con 1 estrellas sobre 5

I’m so gutted to send a negative review…

I’m so gutted to send a negative review to a small business. However having sent multiple messages via the website, 2 different email addresses, Instagram and messenger I have no choice. I’ve paid for a dress, never received it. What more can I do? I’ve given several ample opportunities to resolve and had no response at all. I’m £50 odd down, have no dress and no response to any messages. Gutted.

31 de octubre de 2024
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Respuesta de Elsie & Fred

Hey Jessica ♥️ I’m sorry your dress hasn’t landed, it does look to be lost in transit. As we are on a break we’re not in the inbox as frequently but I will make sure we get your dress resent x

Valorada con 2 estrellas sobre 5

Order arrived today and I brought a £89…

Order arrived today and I brought a £89 dress which to me is very expensive. I was really looking forward to it but as soon as I took it out the bag it was falling apart. Loads of the little crochet threads fell off. Im too scared to try it on in case it rips. Annoying as I’ll now have to go all the way to the post office to return and I was really looking forward to it for a festival :( I think it would be risky wearing it there in case it literally fell apart

24 de julio de 2024
Opinión espontánea
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Respuesta de Elsie & Fred

Hey Ana-Maria

I'm so sorry to hear that, they are hand made crochet but absolutely nothing should be falling off so I shall look into it right away. We can of course sort your return out and get you replacement or refund if you would prefer.

Valorada con 5 estrellas sobre 5

Super cute clothes

Super cute clothes, well made.
Shipped super fast to the US

29 de abril de 2024
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Respuesta de Elsie & Fred

oh thank you very much Emma so glad you like them ♥️

Valorada con 1 estrellas sobre 5

Won’t accept return of faulty items

Sold broken items in the sale, their returns policy states that they accept all returns within 30 days - this is false. Tried to return broken items but cannot through the returns portal as it is a sale item. They have no customer service contact, just a box you fill with a message but no actual way of pressing send on said message? Awful experience will not be ordering again - misleading, no customer care and sending out faulty items

15 de mayo de 2024
Opinión espontánea
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Respuesta de Elsie & Fred

Hey Lily love! You absolutely can return items that are faulty and we will refund in full. It seems I’ve turned all buttons white with the same coloured font on the website messing around with it today! Pop us over an email and I’ll get your return sorted ♥️

Valorada con 5 estrellas sobre 5

Hidden Gem of a Clothing Store

I am So SORRY! I did a review for Edikted, and got it confused with Elsie & Fred. I'm so stupid. Just because they start with an "E" does not make them the same company!
5 stars for them! Elsie & Fred always gets full marks from me! The shipping was quick and the website easy to navigate. I LOVE the quality and the style of the clothes at this store! I got these really funky pants that had a wild print with every color under the sun on them. I wore them with a white button down and a pink sweater vest and oml, the compliments were never-ending. Everyone wanted to know where I got them.
They also have great customer service! They seem to really care about their customers and our experience. They want to make sure we have good ones, and boy, do I! I'm so sorry for that original review, I was totally wrong. I had never heard of either of these companies before a few months ago, and I think that's why I got them confused since they are still kind of new for me. They sell similar styles of clothing as well, but the quality of E&F is sky high. Again, great, trustworthy company with some seriously cool clothing. Some items are actually quite cleverly constructed, and I love that.
Edit #1: how kind of them to be so nice when they haven't done anything wrong. I love E&F. This is why I say they give great service.

19 de marzo de 2024
Opinión espontánea
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Respuesta de Elsie & Fred

Hey Jia, thank you for the kind words about our clothes. Can you shed a bit more light for me? I’ve found an order for you but it seems to be for jeans and I’m not sure of any pink ruffle shorts? If you received the incorrect order please do email us and we can get that sorted right away, however I also can’t see where anyone has spoken to you via email or social media. Your feedback is super welcome so please do pop us over an email to try and get this sorted out ♥️ big love

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, products and values. What a gorgeous dress-my daughters extremely happy with our purchase and looking forward to going to her prom in style. Thankyou.

26 de enero de 2024
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Respuesta de Elsie & Fred

Oh I love that loads thank you very much for the feedback Kristel ♥️

Valorada con 5 estrellas sobre 5

The customer service is just amazing!! The clothes are just amazing!!!

The customer service is just amazing!! Nothing is too much trouble! I am so impressed with this company. The clothing is out of this world, such good quality, I am absolutely in love with my new coat. Well done Elsie and Fred… if only all companies were as good as yours xx

31 de enero de 2024
Opinión espontánea
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Respuesta de Elsie & Fred

Thank you so so much Laura ♥️♥️♥️

Valorada con 5 estrellas sobre 5

Class coat

Class coat, class delivery time. Always good service and products with Elsie and Fred.

24 de noviembre de 2023
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Respuesta de Elsie & Fred

Oh well that’s it’s lovely! Thank you so much Suz ♥️

Valorada con 1 estrellas sobre 5

Royal Mail incorrectly submitted my zip…

Royal Mail incorrectly submitted my zip code, now I am watching my
Package bounce around my county working its way back to the sender in the UKZ

6 de noviembre de 2023
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Respuesta de Elsie & Fred

Hey Love, the post code entered is the one you entered into our system at checkout. Pop us and email and we can look into it for you. X

Valorada con 4 estrellas sobre 5

Lovely Clothes / Questionable Postage

Clothes are lovely, but postage always takes much longer than expected, especially when ordering close to the weekend. My parcel was left in the pouring rain, right under an emptying drainpipe and was absolutely soaked through. No note was put through the letterbox to tell me it was there.

16 de octubre de 2023
Logotipo de Elsie & Fred

Respuesta de Elsie & Fred

Hey Sarah, thank you for the feedback love! we dont ship on weekends my love so it was shipped on Monday at the first opp. Being left outside in the rain is absolutely unacceptable though im truly very sorry for that. Pop us an email on ryan@elsieandfred.com and we can do our best to get it sorted for you xx

Valorada con 1 estrellas sobre 5

If I could I would give zero as much…

If I could I would give zero as my rating. Recently had my parcel damaged because of evri meaning I will never receive my parcel yet when I emailed the company at first they were helpful but now they have now resorted to ignoring my emails if you ever get into a unfortunate situation like this don’t expect Elsie and Fred to give you a refund they don’t care if you receive your parcel or not. Avoid as they do not care for there customers

10 de octubre de 2023
Opinión espontánea
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Respuesta de Elsie & Fred

Hi Rachel. Im extremely saddened you've had this experience. We certainly didn't ignore your email, we are however out of office on weekends hence the missed email and instant chat request.

We are in contact with Evri to find out why it has arrived damaged which is extremely frustrating but I also believe you've since spoken to someone on the customer service team to sort it out so I can only apologise profusely and hope you give us another chance x

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