Emergency Hero Opiniones 1219

TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service. Moved into a new build and we had made quite an error when putting up curtain poles meaning we needed an electrician - I filled in a quick form - was called back straight away t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This company was very good, professional thorough and clear with costs. I had a non flushing toilet on a Saturday and I rang Emergency Hero randomly from a list of many emergency plumbers and not ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called Emergency Hero early evening, they arranged for a plumber call-out in less than 90mins to repair a water pipe I had accidentally drilled through when replacing old floor boards. They quoted fo... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Just the facts. My daughter who is relatively new to the home owning business called emergency hero when she discovered she had no heating or hot water. The engineer turned up a couple of hours after... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mantenimiento de viviendas
  2. Servicio de drenaje
  3. Electricista
  4. Contratista de calefacción
  5. Fontanero

Escrito por la empresa

24/7 Emergency Repair Specialists providing local plumbers, electricians, drainage and gas heating engineers nationwide.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 93% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Moved into a new build and we had made quite an error when putting up curtain poles meaning we needed an electrician - I filled in a quick form - was called back straight away to arrange A SAME DAY APPOINTMENT.
All charges explained over the phone - didn’t feel like any hidden costs (because there are none) - but the potential costs dependent on length of work would be explained if needed.
Electrician rang me whilst on his way - was here within a few hours - fixed well within an hour, very friendly, professional and explained how to avoid mistakes like this in future.
Peace of mind restored, quick efficient service and a very reasonable cost given the emergency / immediate attendance.
HIGHLY RECOMMENDED.

18 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you for the wonderful review, Alistair, we're so glad we could help!

Valorada con 5 estrellas sobre 5

Efficient

Efficient, friendly plumber who fixed the problem without delay

16 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your review John!

Valorada con 5 estrellas sobre 5

Paul king came on time

Paul king came on time, excellent service,would highly recommend, 10 out of 10

16 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you for taking the time to leave a review, Laura! We'll pass on your kind words to Paul.

Valorada con 5 estrellas sobre 5

Great work by Paul

Great work by Paul - got my boiler working again within about 20 minutes. Can’t recommend him enough!

7 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Hi Henry, thank you so much for the lovely review. We'll pass on your kind words.

Valorada con 5 estrellas sobre 5

Dayle came from Cambridge to Northants…

Dayle came from Cambridge to Northants area . Within 2 hours .-charges a little high but making a situation safe on a weekend you have to expect it .
On going work needed with own electrician .
Would recommend this site

11 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your kind words, Carol, we'll pass on your feedback to Dayle!

Valorada con 5 estrellas sobre 5

I contacted Marcus yesterday

I contacted Marcus yesterday, to get us someone to look at our drains. We are in the process of having a new bathroom, Marcus rang us back and said he could get someone in that day. About an hour later two people showed up were very polite and professional. The job was completed in about an hour and we were very happy with the work done. We would definitely use 24/7 again.

14 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thanks so much for your lovely words, Andrew! We're so glad we could help. We'll let Marcus know you appreciated his work.

Valorada con 5 estrellas sobre 5

Never had to use an emergency service…

Never had to use an emergency service before,the procedure was easy to use and understand ,the response was within a four hour window ,my plumber arrived in two hours very efficient and tidy

13 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Hi Diane, thank you so much for leaving a lovely review! We're so glad we could help.

Valorada con 5 estrellas sobre 5

Good, reliable company

This company was very good, professional thorough and clear with costs.
I had a non flushing toilet on a Saturday and I rang Emergency Hero randomly from a list of many emergency plumbers and not having the time to ring around for quotes.
Gulum arrived 90 minutes later, he had all the parts needed with him & fixed the problem within an hour. He was pleasant, friendly and very knowledgable and explained what he needed to do in detail and the cost before commencing. I was impressed and can recommend this company.

11 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your review, Vivienne, we're so glad we could help!

Valorada con 5 estrellas sobre 5

Came straight away,

Paul King Came straight away,
Very helpful and trustworthy. Highly recommended

11 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your lovely review, William! We'll send your regards to Paul.

Valorada con 2 estrellas sobre 5

A word of caution..

Just the facts. My daughter who is relatively new to the home owning business called emergency hero when she discovered she had no heating or hot water. The engineer turned up a couple of hours after the initial call. Unfortunately she paid £180 for someone to turn up and then another £180 for him to tell her her boiler was broken and couldn't be fixed without hundreds of pounds worth of parts and labour. Now I don't confess to know a great deal about fixing boilers but £360 to confirm a broken boiler and then not be able to fix it without even more cost makes me think I am in the wrong business!

10 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Hi Mark. Thanks so much for taking the time to leave a review.

The initial fee paid by your daughter is a non-refundable deposit covering the emergency call out fee and first hour of labour. While most of our jobs are fixed during that time, on some occasions our engineers aren't able to complete a full repair. Although this is unfortunate, it's beyond anyone's control and we still need to ensure that our staff and engineers are compensated for their work.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, I had an to call out an electrician in the evening due to no electricity. I had a speedy response, with great communication. An electrician turned up who was friendly and knowledgeable, found the fault and was able to fix it straight away. Would highly recommend my experience and use Emergency Hero again.

9 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your review, Lesley!

Valorada con 5 estrellas sobre 5

Khuram arrived within an hour and…

Khuram arrived within an hour and quickly resolved the issue with no mess or extra flooding. The initial cost seems high but it is worth it for the rapid response and knowledge you’re getting a reliable professional.

8 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you for your lovely review, we're so glad we could help!

Valorada con 5 estrellas sobre 5

Highly recommend

Called Emergency Hero early evening, they arranged for a plumber call-out in less than 90mins to repair a water pipe I had accidentally drilled through when replacing old floor boards. They quoted for a fixed fee.
Darren the fitter called to say he was on his way, arrived and the job was completed in 25mins after his arrival. Pleasant and professional throughout.

7 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your lovely review, Tony!

Valorada con 1 estrellas sobre 5

Appalling service

We called emergency heros when our electricity kept tripping downstairs in our house. They sent out an electrician at a charge of £360 to fix the issue. The electrician changed a fuse and a plug socket which didn't work despite us telling him where we thought the issue was. He then said he would come back 2 days later for a cheaper rate not an emergency rate but that he would need a few hours to find the problem. He came back 2 days later and found the issue (he went straight to where we had told him the ssue was), telling us our whole lean too area needed re-wiring. He offered to come and do it the following week so we agreed. He has done an appalling job which he has not finished, he has damaged our property, and cancelled on us countless times. Emergency Heros are taking 0 responsibility for his work, stating that the electrician was sub-contracted by them only. However, all of the electricians invoices clearly state he was working on behalf of emergency heros. All we got from them was the electricians public liability insurance, which we cannot do anything with as the electrician has to make the claim against their own policy (and they would have known this) and an option for them to send out another "vetted" electrician (as a gesture of good will) which we would have to pay for. Were left with no working electrics and dangerous electrics in our property. Were left in a situation where we are over £1000 out of pocket with the only option being a small claims court. Shocking service all round

26 de febrero de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Hi Samantha.

Thank you so much for taking the time to leave a review. We're so sorry about the service that you received - we pride ourselves on the quality of our engineers and this instance they've fallen short of our standards. As you know, we've now ended our relationship with that engineer and have offered follow up services with alternative contractors. If there's anything else we can help with, please reach out to our customer care team directly.

Valorada con 5 estrellas sobre 5

Came out late in the evening

We rang late on Thursday evening, it was Easter weekend and we had no heating or hot water. Josh was so helpful on the phone, trying to get our boiler working over the phone so we wouldn’t need an Engineer to call out .. he was trying to save us money.

Unfortunately we couldn’t get the boiler working and did need an Engineer to call out.

I would highly recommend this company and wouldn’t hesitate calling them if required in the future!

2 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your kind words, Louise! We'll pass on your lovely feedback to the team.

Valorada con 5 estrellas sobre 5

A job well done.

Fully explained the service and costs. Prompt, problem resolved within 3 hours of initial call.

7 de abril de 2026
Opinión espontánea
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Respuesta de Emergency Hero

Thank you so much for your review, Janet!

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