Emma Willis Opiniones 

Great experience from start to finish. Knowledgeable and extremely helpful in store. Could not recommend it more highly.

Emma Willis is my go to for shirts in London. The quality is exceptional and the staff are attentive. I purchase made to measure while in London and have them shipped to Canada. They arrive in a lovely package in a timely manner.

Great products - great service!!

Courteous response and quick delivery. Great product

Excellent quality shirts in vibrant colours, Friendly staff who know the stock inside out and assessed my style with panache. Expensive but worth it.

Always great service from Emma Willis. I e-mailed a question about the order and it was answered personally by Emma. The shirt arrived and was perfect.

Thank you

High quality product and quick service.

Fantastic dressing gown. Love the color and softness. Fits incredibly well. Excellent communication from the EW team. Next trip to London I plan to make a stop at the atelier to commission a round of bespoke shirts.

Great fabrics; beautifully tailored; helpful staff.

Yet another lovely transaction. Excellent product, and outstanding customer service!

Would be helpful to be able to try the item that you intend to purchase
The material and color can change your perception of the item

Deeply disappointing experience and a complete mismatch between branding and reality.

In-store, the service is all polish and reassurance — you’re made to feel like everything is handled with precision and care.

The shirt I received became tighter after a single wash, to the point it had to be thrown away. This bore no resemblance to the sample I was fitted in.

When I raised this in-store, the response was dismissive: I was told this “never happens” and no meaningful attempt was made to investigate or resolve the issue. The handling of measurements during the fitting process also did not inspire confidence, which is concerning for a business built on made-to-measure garments.

Customer service was particularly disappointing. After raising the issue, I received a response from Emma Willis stating: “I can’t do more than that and have already given a great deal of time and trouble to your one shirt purchase,” along with an explanation of her wider responsibilities and why she could not “drop everything” to look into it.

This response speaks volumes about the brand’s attitude towards its customers. At no point was I expecting anyone to “drop everything” — only a genuine attempt to resolve a clear issue with an expensive garment. Instead, the message framed a legitimate customer concern as an inconvenience.

For a brand positioned at this level, that attitude towards aftercare is frankly unacceptable.

Finest boxers. Best service. Highly recommended.

Superb personal service by dedicated staff

Great product. Great service.

Received my new shirt quickly !
I am very happy with my new shirt, had in on the very next day, and had a few nice comments about looking smart !
Many Thanks

As always beautiful shirts delivered expertly!