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Emperial Opiniones 25

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

There was a 12day delay in the delivery of my order. Couriers fault ?? After I emailed Emperial it was quickly sorted out . thank you

Valorada con 4 estrellas sobre 5

very good customer service replaced missing part with no fuss after buying from Amazon

Valorada con 5 estrellas sobre 5

I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The pl... Ver más

Valorada con 1 estrellas sobre 5

Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrodomésticos
  2. Empresa de electrónica

Sobre Emperial

Escrito por la empresa

Shop Now Contact Support We are a leading manufacturer in developing cutting-edge domestic appliances.

Our commitment to excellence is fuelled by rigorous testing and consumer feedback.

We take pride in designing and manufacturing each product to the highest standards, ultimately enhancing the lives of our customers with every innovation.

Air Treatment

Emperial is synonymous with innovation and quality in domestic appliances, dedicated to creating solutions that enhance everyday living and reflect our commitment to excellence.

Heating

We are a passionate team driven by a shared vision to enhance home life, leveraging our diverse expertise to create appliances that effortlessly blend functionality and style.

Kitchen Appliances

Our mission is to empower our customers with reliable domestic appliances that make daily tasks easier and more enjoyable, while upholding sustainable practices.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

25 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

OH NO - WHAT NOW?

Initially, when I bought 2 blankets, one was fine but the other one didn't work. I wrote to you and you replaced the offending product. THANK YOU. It was quite quickly solved.

4 de enero de 2026
Valorada con 5 estrellas sobre 5

Absolutely amazing products

Absolutely amazing products, I bought the heater and the dehumidifier. Honestly the heater throws out so much heat but is so low on energy usage and the dehumidifier has saved me so much time when drying my clothes! You must buy!

27 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Low quality products sold without…

Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend

22 de noviembre de 2025
Opinión espontánea
Logotipo de Emperial

Respuesta de Emperial

Hi Robert,

I'm afraid we don't have any order infromation or enquiries from you. We have searched our systems, and also requested further information via Trustpilot, however we are unable to locate your order or enquiry. Perhaps this review was meant for another retailer?

If you can email us your enqury and proof of purchase to support@emperial.co.uk, we'd be happy to help you.

Thanks,
Emperial

Valorada con 5 estrellas sobre 5

Quality is insanely good

I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The plug-in radiator is genuinely the best product I have for winter - it heats my downstairs easily and I could go on and on about how good it is for days!! Emperial is genuinely the best brand for anything to do with heating and I cannot recommend them enough :)

29 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It's very poor 😢 tried to contact them…

It's very poor 😢 tried to contact them so many times for a refund but they didn't respond at all.

31 de agosto de 2025
Logotipo de Emperial

Respuesta de Emperial

Hi Reshmah,
Thanks for your feedback.
We’ve sent you an email so we can look into this further and get the issue resolved for you. If you haven’t seen it yet, please check your junk or spam folder.
We look forward to hearing back from you.

— Emperial Support Team

Valorada con 1 estrellas sobre 5

Broken in less than 1 year

Purchased our AirCon unit less than a year old and is already faulty - tried contacting through contact us a couple of times with no return contact from Emperial

11 de junio de 2025
Opinión espontánea
Logotipo de Emperial

Respuesta de Emperial

Hi Customer,

Thanks for your feedback.

Please contact us at support@emperial.co.uk with your proof of purchase and brief explanation of the issues you've experienced.

We are always happy to help.

Thanks,
Emperial

Valorada con 4 estrellas sobre 5

I am trying to contact EMPERIAL for…

I am trying to contact EMPERIAL for spare parts and they dont have any website, email or phone number,

UPDATE: The company contact me and we solve the problem easily. Thanks!

18 de abril de 2025
Opinión espontánea
Logotipo de Emperial

Respuesta de Emperial

Hi, please email us at info@ultimaterg.com and we will look into this for you.

Thanks,
Emperial

Valorada con 5 estrellas sobre 5

Perfect air fryer

Really happy with my dual air fryer, good size, easy to use, cooks great, can be timed to finish together, and colour matches my other appliances. Definitely would recommend!!

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Emperial

The website has a clean, modern design that is easy to navigate through giving great user experience. It also is responsive on both mobile and desktop devices making the browsing experience smooth and efficient.

4 de febrero de 2025
Opinión espontánea

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