There was a 12day delay in the delivery of my order. Couriers fault ?? After I emailed Emperial it was quickly sorted out . thank you

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
very good customer service replaced missing part with no fuss after buying from Amazon
I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The pl... Ver más
Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend
La empresa ha respondido
Información sobre la empresa
Sobre Emperial
Escrito por la empresa


Shop Now Contact Support We are a leading manufacturer in developing cutting-edge domestic appliances.
Our commitment to excellence is fuelled by rigorous testing and consumer feedback.
We take pride in designing and manufacturing each product to the highest standards, ultimately enhancing the lives of our customers with every innovation.

Emperial is synonymous with innovation and quality in domestic appliances, dedicated to creating solutions that enhance everyday living and reflect our commitment to excellence.

We are a passionate team driven by a shared vision to enhance home life, leveraging our diverse expertise to create appliances that effortlessly blend functionality and style.

Our mission is to empower our customers with reliable domestic appliances that make daily tasks easier and more enjoyable, while upholding sustainable practices.
Información de contacto
Reino Unido
- emperial.co.uk
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
There was a 12day delay in the delivery…
There was a 12day delay in the delivery of my order.
Couriers fault ?? After I emailed Emperial it was quickly sorted out . thank you
very good customer service replaced…
very good customer service replaced missing part with no fuss after buying from Amazon
OH NO - WHAT NOW?
Initially, when I bought 2 blankets, one was fine but the other one didn't work. I wrote to you and you replaced the offending product. THANK YOU. It was quite quickly solved.
Arrived quickly
Arrived quickly. Perfect size for 2 people. Not used it yet but looking forward to. Great price and looks sleek.
Absolutely amazing products
Absolutely amazing products, I bought the heater and the dehumidifier. Honestly the heater throws out so much heat but is so low on energy usage and the dehumidifier has saved me so much time when drying my clothes! You must buy!
I've been using multiple products by…
I've been using multiple products by Emperial including their dehumidifer, electric blanket and single air mattress and they are all great quality - super impressed!
Low quality products sold without…
Low quality products sold without warranty. My dehumidifier had broke down after 9months of use and there is nothing they will do with. Would not recommend

Respuesta de Emperial
Easy to order and good communication
Easy to order and good communication. I paid for next day delivery but that didn't happen. When I contacted they apologised and refunded the delivery charge
Quality is insanely good
I have the plug-in radiator and heated blanket and if you're debating buying either of these products, just know the quality is top tier and both products work 10 x better than I ever expected! The plug-in radiator is genuinely the best product I have for winter - it heats my downstairs easily and I could go on and on about how good it is for days!! Emperial is genuinely the best brand for anything to do with heating and I cannot recommend them enough :)
It's very poor 😢 tried to contact them…
It's very poor 😢 tried to contact them so many times for a refund but they didn't respond at all.

Respuesta de Emperial
Broken in less than 1 year
Purchased our AirCon unit less than a year old and is already faulty - tried contacting through contact us a couple of times with no return contact from Emperial

Respuesta de Emperial
I am trying to contact EMPERIAL for…
I am trying to contact EMPERIAL for spare parts and they dont have any website, email or phone number,
UPDATE: The company contact me and we solve the problem easily. Thanks!

Respuesta de Emperial
Energy efficient dehumidifier
Bought 20l dehumidifier and i must got rid of all the damp. Excellent product.
Perfect air fryer
Really happy with my dual air fryer, good size, easy to use, cooks great, can be timed to finish together, and colour matches my other appliances. Definitely would recommend!!
Have purchased multiple items from this…
Have purchased multiple items from this company and keep coming back. Great products, great prices and amazing customer service. Would definitely recommend Emperial!
Emperial
The website has a clean, modern design that is easy to navigate through giving great user experience. It also is responsive on both mobile and desktop devices making the browsing experience smooth and efficient.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.