Empire.io Opiniones 19

Respuesta de Empire.io

15 ago 2025

Wir verstehen Ihre Bedenken und danken Ihnen, dass Sie Ihre Erfahrung mit uns geteilt haben. Ihr Konto wurde gemäß unseren Richtlinien zum verantwortungsvollen Spielen dauerhaft geschlossen und der Fall wurde intern geprüft und abgeschlossen.

Wir respektieren Ihre Sichtweise, haben dem jedoch derzeit nichts weiter hinzuzufügen.

– Das Empire.io Team

Respuesta de Empire.io

15 ago 2025

Thanks for your feedback. We understand how important smooth withdrawals are, especially after a big win. For security reasons, certain checks may be required before processing larger payouts — these are in place to protect both our players and the platform.

If you believe there's been a delay or miscommunication, we encourage you to contact our support team directly. We're here to resolve any issues as quickly as possible.

– The Empire.io Team

Respuesta de Empire.io

8 ago 2025

Hallo,
Vielen Dank für Ihr Feedback.
Wir verstehen Ihre Bedenken und möchten Ihnen dennoch respektvoll versichern, dass wir gemäß Ihrer Anfrage und unseren Allgemeinen Geschäftsbedingungen vorgegangen sind.
Ausführliche Informationen zu Ihrer Situation finden Sie in unserer E-Mail vom 30. Juli.

Wir wünschen Ihnen alles Gute für die Zukunft.

Mit freundlichen Grüßen,
Empire.io-Team

Respuesta de Empire.io

8 ago 2025

Upon checking your account, we can confirm our Player Safety and Assurance Team decided to closed your account due to a breach of our Terms and Conditions rule 5.18 (https://empire.io/help-center/help-terms-and-conditions/empire-terms-and-conditions-of-use-of-services-of-the-company).
We would kindly refer you to the email sent on July 28th.

We wish you the best for the future.

Best Regards
Empire.io Team

Respuesta de Empire.io

Actualizada el 2 jul 2025

We’re sorry to hear you didn’t have a positive experience. All our games operate with certified RTPs provided by the game providers and are provably fair. While results can vary in the short term, fairness and transparency are core to how Empire.io operates.

If you'd like us to review your experience or have specific concerns, our support team is available 24/7 to assist.

– The Empire.io Team

Respuesta de Empire.io

Actualizada el 27 jun 2025

We are verifying the account, and our support staff is attempting to contact this user for some queries. However, they are writing to us from a different email address than the one registered in our system.

Please contact our support from the correct email address so they can assist you in this matter.

– The Empire.io Team

Respuesta de Empire.io

14 abr 2025

Hi,

Thank you for bringing this to our attention. We’re sorry to hear you’ve had trouble getting a response — that’s definitely not the experience we want anyone to have at Empire.io.

Please send us your username or player ID, and we’ll personally follow up with the VIP or support team to look into your cashback request and get you a clear answer as soon as possible.

We appreciate your patience and loyalty, and we’ll make sure this is addressed properly.

Best regards,
The Empire.io Team

Respuesta de Empire.io

Actualizada el 19 feb 2025

Hello,

Sorry to hear about your experience. We take these matters seriously and are happy to help. Could you provide your transaction details so we can investigate further? Our support team is also available if you need immediate assistance.

Looking forward to your response.

Best regards,
The Empire.io Team

Respuesta de Empire.io

11 feb 2025

Vielen Dank für dein ehrliches Feedback! Wir verstehen, dass es anfangs Skepsis geben kann, aber es freut uns sehr, dass du eine positive Erfahrung gemacht hast. Schnelle Auszahlungen und ein faires Spielerlebnis sind für uns oberste Priorität. Schön zu hören, dass alles reibungslos für dich funktioniert hat! Viel Spaß weiterhin auf Empire.io!

Beste Grüße,
Das Empire.io-Team

Respuesta de Empire.io

Actualizada el 29 dic 2024

Hello Oleg.

Sounds like the funds were removed due to a breach of our terms and conditions regarding multi-accounting. Since I am not familiar with the case, I have requested more details so we can look into the situation for you to see if the resolution was right. If there is proof of multi-accounting, then it was.

If you have any other queries, feel free to contact our support.

Have a nice day.

Empire.io Team

Respuesta de Empire.io

29 nov 2024

Nous avons remarqué que l’utilisateur adopte un schéma de paris similaire à de nombreux autres joueurs utilisant le même type de nom d’utilisateur, jouant chez le même fournisseur de jeux, exactement aux mêmes jeux, avec les mêmes montants de mise, et cherchant tous à abuser du bonus de bienvenue offert par Empire.

Tous ces utilisateurs, lorsqu’on leur a demandé de fournir une source de fonds, ont présenté la même justification. Cela constitue une violation de nos termes et conditions, et nous n’autorisons pas ce type de comportement.

C’est pourquoi nous avons décidé de rembourser le dépôt initial du client et de bloquer son compte. Notre équipe de fraude a constaté que ce comportement était lié à plusieurs comptes, et nous souhaitons que les joueurs utilisent notre site pour se divertir, et non pour chercher des moyens d’exploiter les offres proposées.

Respuesta de Empire.io

29 nov 2024

Thank you for your review.

Please send us a private message with your account details (registered email and any relevant information) so we can investigate your case and assist you further.

Regards,

Empire.io team

Respuesta de Empire.io

29 nov 2024

Thank you for your review.

Please send us a private message with your account details (registered email and any relevant information) so we can investigate your case and assist you further.

Regards,

Empire.io team

Respuesta de Empire.io

19 jun 2024

Hello furkan

Thank you for your review.

After reviewing this case, our fraud department found that the TXID provided for the deposit in question was for another user's deposit, and this is a direct breach of our TC. If you feel this case was handled unsatisfactory, then please contact our support and provide the correct TXID, and they will look into this matter further.

Have a great day.

Empire.io Team

Respuesta de Empire.io

Actualizada el 6 jun 2024

Dear Sunil,

Thank you for your feedback.

We want to assure you that Empire.io is a fully licensed casino regulated by our license holder. All our games, including slots, are rigorously tested and monitored by our licensor to ensure fairness and transparency.

Our slot games use Random Number Generators (RNGs) that are independently tested to guarantee random outcomes. This ensures a fair gaming experience for all our players.

If you have a specific game or round that you are referring to, then please send your username, name of game, time of incident in a message to us, so we can look into it further.

Best regards,

Empire.io team

Respuesta de Empire.io

22 feb 2024

Merci beaucoup d’avoir rédigé votre avis. Si vous avez gagné en jouant avec vos propres fonds, vous ne devriez avoir aucun problème à encaisser. Tout est crypto, donc ce sont des dépôts et des retraits instantanés. Pourriez-vous s’il vous plaît nous communiquer votre nom d’utilisateur afin que nous puissions examiner votre compte et vous aider à effectuer votre retrait via la caisse?

Respuesta de Empire.io

Actualizada el 9 ene 2024

Hello.

Thank you for reviewing our crypto casino.

Our payments are usually processed within minutes and I am sorry to hear that this was not the case for you. There might have been some delays due to the holidays, and from my understanding, in your case, you asked for the deposit back without fulfilling the 1-time wagering that is required for AML purposes.

We want all our players to have the best possible experience on our site, so kindly send me your username and all relevant details about the case in a private message, and I will personally look into this matter for you.

Looking forward to your reply.

Respuesta de Empire.io

18 dic 2023

Hello Dwaine.

Can you please elaborate more on what the issue is here?
We have over 6000 games from the best providers on the market, and every game is regulated by their respective licenses.

If you are experiencing any problems with any of our games, then please send me a DM with your username, time of gameplay, and name of the game, and I will personally look into this matter for you.

We want all our players to have a fun and fair experience on our site.

In the meantime, I wish you a nice day.