This company is THE WORST
This company is THE WORST. Honestly, I can't believe I allowed myself to get caught up in their marketing hype. When buying, there was no mention of a "subscription" and no mention of what the charge would be for the unmentioned subscription. I couldn't believe my eyes when I saw the charge hit my account. I dealt with 4 different entities to finally get it cancelled. There is no contact information anywhere, not connected to my paypal, not on any paperwork. The lack of info, the apparent shell game with the 4 entities, led me to highly question the authenticity of the product itself. I took two months with with zero change in any of my conditions. I wish I could send it to a lab for testing but I don't care enough. It's probably gelatin and sawdust. Save yourself some money, frustration, and major hassles and DO NOT BUY.
Respuesta de Enclavebioactives
Hello Jeff,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand the frustration reflected in your review.
We apologize for any confusion regarding the ordering process and subscription options. We strive to present important purchase information as clearly as possible throughout the ordering experience, but we recognize that customers may sometimes leave with a different understanding of their purchase, and we're sorry if that was the case here.
We're also sorry to hear that it took multiple interactions to resolve your cancellation request. Our goal is to provide a straightforward and efficient support experience, and we understand how frustrating it can be when it takes longer than expected to reach a resolution.
Regarding your concerns about contacting us, we're sorry if our support information was not readily apparent. We do provide contact details in our order confirmation communications and website so customers can reach our support team when assistance is needed. However, we understand that finding the right point of contact can sometimes be frustrating, and we appreciate this feedback as we continue working to improve the customer experience.
We're also disappointed to hear that the product did not provide the results you were hoping for after two months of use. As with any supplement, individual results can vary significantly from person to person based on a variety of factors, and not every customer will have the same experience.
We take product quality very seriously and stand behind the quality and manufacturing standards of our products. Customer trust is important to us, and we appreciate feedback that helps us identify opportunities to improve both our products and customer experience.
As this is a public forum, we're unable to review or discuss account-specific details here. If you have any remaining concerns that have not been fully addressed, we encourage you to contact our support team directly at hello@enclavebioactives.com so we can review your case and provide any additional assistance available.
Thank you again for sharing your perspective.
Sincerely,
Enclave Bioactives Team
