The online process of changing our energy plan within Engie was quick, simple and seamless. We appreciate the offer to select a less expensive plan and be offered a wellcome credit as well. Very w... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Unfortunately, we moved in during holidays period on 23rd Jan 26. All of your staffs would have enjoyed their holidays. You could have organized a Skeleton team to energize the new home movers. I woul... Ver más
La empresa ha respondido
At this stage, it's an easy transaction. The promotion cashback is +++. However, the electricity rate is not quite competitive with OWO. It also would be good to offer better bundle rate to win mar... Ver más
La empresa ha respondido
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- Compañía de servicios públicos de electricidad
- Empresa de gas
- Empresa de energía solar
Escrito por la empresa
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Información de contacto
Australia
- engie.com.au
3,7
Medio
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Respuesta de ENGIE
Hi Veenu, thank you for sharing your feedback with us. I'm delighted to hear you’ve experienced prompt service, and I truly appreciate you taking the time to let us know.
If you need any further assistance in the future, please don’t hesitate to reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST) and will be glad to help. Cheers, AJ
Respuesta de ENGIE
Hi Jorge, thank you for sharing your experience with us. I'm glad to hear that you found it easy to sign up and that you’ve had a good experience with our customer service.
If you need any further assistance in the future, please reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and will be glad to assist. Cheers, AJ
Respuesta de ENGIE
Hi Hannah, thank you for your feedback. I'm glad to hear you found our communication skills helpful. Your input is greatly appreciated and motivates us to continue providing clear and supportive service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
The ease of being able to arrange for a…
The ease of being able to arrange for a service online
14 de abril de 2026
Respuesta de ENGIE
Hi Neville, thank you for sharing your experience. I'm pleased that arranging a service online was straightforward and convenient for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Respuesta de ENGIE
Hi Julie, I truly appreciate your comment. It’s great to know that getting connected was simple and hassle‑free for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Good price and plan
Good price and plan. But slow response from customer service.
14 de abril de 2026
Respuesta de ENGIE
Hi Panupong, thank you for sharing your feedback with us. I’m glad to hear you’re happy with the price and plan, and I’m sorry to about the slow response times you experienced with our customer service.
If you’d like to lodge a feedback or need further assistance, please reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST) and will be glad to help. Cheers, AJ
Did not fix my issue for my app login
13 de abril de 2026
Respuesta de ENGIE
Hi Muqeet, thank you for sharing your experience with us. I understand how frustrating it must be when login issues remain unresolved, and I’d really like to assist you further with this matter.
I’ve sent you an email so we can look into this together, and I hope you’ll be able to respond to it. You can also reach us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and you can ask to speak with our Customer Advocacy Team, who will be glad to help. Thanks, AJ
By far the worst customer service…
By far the worst customer service experience I have ever had. They had me arrange for an independent plumber to come to the property which cost me $80 and then they told me that was incorrect advice. They passed me around from department to department. I spoke to ATCO and they said everyone that works for Engie is based in the Phillipenes and have no idea what they are doing and are by far the worst gas provider.
17 de abril de 2026
Opinión espontánea
Respuesta de ENGIE
Hi Louis, I'm sorry to hear about your experience and the inconvenience this has caused. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
They signed me up to the wrong address…
They signed me up to the wrong address and didn’t even get my name right. I’m left without power on a rural property and when there’s no power the pumps to the tanks don’t work so I have no water either. Signed up on 3 April and two weeks later I still don’t have power.
11 de abril de 2026
Respuesta de ENGIE
Hi Michael, thank you for bringing this to our attention. I understand how serious this situation is, especially given the impact on your property and water supply. We are now looking into the matter of the incorrect address and account details and will be in contact with you as soon as we have an update. Thanks, Aeriel.
can't log in to app or website
can't log in to app or website. Nothing seems to work
8 de enero de 2026
Respuesta de ENGIE
Hi Anson, thank you for sharing your feedback with us. I understand how frustrating it must be when you’re unable to log in to the app or website, and I’d really like to assist you further with this matter.
I’ve sent you an email so we can look into this together, and I hope you’ll be able to respond to it. You can also reach us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and you can ask to speak with our Customer Advocacy Team, who will be glad to help. Thanks, AJ
Easy to sign up
Easy to sign up. Time will tell if the transfer works well too.
Good rates for our needs.
14 de abril de 2026
Respuesta de ENGIE
Hi Peter, thank you for sharing your feedback with us. I’m glad to hear that the process was easy and that the rates suit your needs. I understand that you’re waiting to see how smoothly the transfer works, and we’ll continue to support you accordingly.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be happy to help. Cheers, AJ
The changeover to Engie was seamless
The changeover to Engie was seamless. Good communication throughout and no interruption to service. Happy so far.
31 de diciembre de 2025
Opinión espontánea
Respuesta de ENGIE
Hi Gary, thank you for sharing your experience with us. I’m glad to hear that the process was seamless, with clear communication and no interruption to your service. It’s wonderful to know you’re happy so far.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling us at 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We'll be glad to assist you. Cheers, AJ
Respuesta de ENGIE
Hi Chu, thank you for sharing your experience. I'm delighted to hear that the switch to our company was smooth. Making transitions easy and hassle‑free is something we strive for, and it’s great to know this was reflected in your journey. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Straightforward
13 de abril de 2026
Respuesta de ENGIE
Hi Hazel, thank you for sharing your feedback. I'm pleased to hear that you found the process straightforward. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Respuesta de ENGIE
Hi Usman, I'm sorry to hear about your experience and would like to look into this matter further. To help us investigate what caused the delay, please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
Easy to complete online
13 de abril de 2026
Respuesta de ENGIE
Hi Douglas, thank you for your positive feedback. I'm to hear it was easy to complete online! Thanks for sharing your feedback. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Easy transfer
7 de abril de 2026
Respuesta de ENGIE
Hi Clayton, thank you for sharing your kind words. I’m glad to hear the transfer process felt easy for you. We always aim to make transitions as smooth and straightforward as possible, so it’s great to know that came across in your experience. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Awesome my friends recommend you to me…
Awesome my friends recommend you to me because of your service
7 de abril de 2026
Respuesta de ENGIE
Hi Jim, thank you for your feedback. I'm genuinely thrilled to know that your friends recommended us and that you’ve had such a positive experience with our service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Genuinely the worst experience i have…
Genuinely the worst experience i have had with any form of service, i have spent hours and hours to resolve issues, i have been lied to by operators, most recent lie was i requested my email be removed as it had been hacked and correspondence be via mobile, the operator said email was removed then immediately afterward i receive an email from engie.
There are too many many issues i have faced to write them all not just service issues i had multiple billing issues
I encourage everyone not to go through engie
8 de abril de 2026
Opinión espontánea
Respuesta de ENGIE
Hi Sam, thank you for sharing your experience with us. I’m sorry to hear about the difficulties you’ve faced and the frustration this has caused. What you’ve described is not the level of service we aim to provide. I’d like to make sure your concerns are properly addressed. Please reach out to us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Respuesta de ENGIE
Hi Muhammad, thank you for your feedback, I'm glad to hear the sign‑up was quick and easy for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
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