British Council English online courses Opiniones 325

Respuesta de British Council English online courses

13 ago 2025

Dear Genesis,

We’re truly sorry to hear that your experience with our English Online courses did not meet your expectations. We always aim to provide the highest level of service and support, so it’s disappointing to know that we fell short in your case.

We have sent you an email directly so that we can better understand what happened and work with you to resolve any issues. Your feedback is very important to us, and we’d appreciate the opportunity to make things right.

If there is anything else we can do in the meantime, please don’t hesitate to let us know.

Kind regards,
British Council English Online Courses Team

Respuesta de British Council English online courses

9 jul 2025

Dear Julio,

We're extremely sorry to hear you've found it difficult to join our live classes.

Kindly note our Customer Support team has contacted you via email to assist you. Please check your inbox (and spam/junk folder just in case), and don’t hesitate to reply directly if you need further help.

We’re here to support you every step of the way.

Kind regards,
British Council English online courses team

Respuesta de British Council English online courses

10 feb 2025

Thank you so much for your kind words! We’re happy to hear that you’re enjoying the platform and that it’s helping you improve your listening skills—a key part of language learning. It’s great to know that you find the grammar explanations clear and practical and that the learning structure supports your progress.

Your feedback means a lot to us, and we’re so happy to be part of your language-learning journey.

Respuesta de British Council English online courses

10 feb 2025

Thank you for your wonderful feedback! We're delighted to hear that you're enjoying the flexibility of studying in your free time and that you find the course well-structured. Our goal is to provide an effective and engaging learning experience, so it's great to know that it’s working well for you.

Respuesta de British Council English online courses

27 ene 2025

We’re happy to hear that you’re enjoying the course! Our exercises are designed to be practical and help you apply what you’ve learned in real-world situations, ensuring that your learning experience is both engaging and useful in developing key language skills.

Respuesta de British Council English online courses

27 ene 2025

Dear Mare Pes,

Thank you for sharing your thoughts.

We’re sorry to hear that you found the classes less engaging than expected.

Our live classes focus on practical conversation skills for real-life and workplace scenarios, giving you valuable opportunities to practice speaking and writing with feedback from your teacher.

To support a well-rounded learning experience, grammar, vocabulary, and other language skills are developed through pre- and post-class activities, while our Live25 webinars provide additional support for grammar and pronunciation.

We strive to make learning engaging by offering a variety of activities that focus on different aspects of language acquisition.

Our goal is to create a dynamic and effective learning environment tailored to your needs.

Your feedback is invaluable, and we’re always looking to improve.

If there’s anything specific we can do to enhance your experience, please don’t hesitate to reach out.

Kind regards,
British Council English online courses team

Respuesta de British Council English online courses

21 feb 2025

Dear Leandro,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

Regarding your cancellation request, please note that our subscriptions renew automatically unless cancelled before the next billing date. Our team will always assist you with any concerns.

If you need further support, please don’t hesitate to contact us.

Kind regards,
British Council English online courses team

Respuesta de British Council English online courses

3 dic 2024

Dear Andrea,

Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Our customer service team has reached out to you to better understand your concerns and provide assistance, but we haven’t received a response.

If you would like to discuss this further, please don’t hesitate to get in touch with us directly. We’re here to help and ensure you have the best possible experience.

Kind regards,
British Council English online courses team