What a total disaster
Oh my. What a very, very poor experience. They managed to take my money very easily at the beginning; then the next day they got hacked and started to receive emails and text messages asking for more money, but it all felt a bit suspicious. They didn't reply to any of my messages for a few days. I fortunately didn't pay anything; it was all very suspicious.
Finally, they did get in touch and told me that they were hacked, and they never once confirmed the reservation I have. That was very worrying because they never confirmed my reservation properly. This despite me asking and asking and asking over 4 months.
Finally, the day before I was due to arrive, they called me frantically, asking me for money. At this point, I had already paid but not received a confirmation email; they didn't seem to know this. I was very aware that I was turning up to an apartment that I rented for two weeks that was their most expensive apartment, and there was no confirmation upon arrival. The manager offered me a Thai massage so I could “be polished” (his words), with a sneaky grin, when we we arrived to the apartment.
We had an ant infestation. The management company did not believe that this was an issue that needed to be addressed. I told them about it; they said that they would ensure that this didn't happen next time, but this was the first time they had ever heard a complaint. At no point did they believe me. They did not offer to get this cleaned, even though I complained three times.
I would never ever stay with this company again. I’ve stayed in Barcelona plenty, Airbnb and more. This is a disaster.
