Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

When trying to find homework help you usually now find only AI generated answers or the same copied data on first 5 sites google feeds you. Enotes had an actual teacher answer my questions!! And their... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I think it is outrageous that enote ASKS for subscription. Hence I am a university student I consider it important to find reliable and informative sources, which I can lean onto when it comes to stu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have used eNotes in classes many times. They used to provide extensive, thorough coverage (often a few hundred pages) of the book or author in question. And a subscription would let me download as m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It is a trustworthy educational app. I am using this eNotes since past three years. All analogy and discussions are enriched. Homework help answers are very insightful, efficient for a better understa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Institución educativa
  2. Bloguero
  3. Educación secundaria
  4. Colegio de Secundaria
  5. Servicio de clases de apoyo

Acerca de eNotes.com

Escrito por la empresa

Known as The Literature Experts, eNotes.com is an educational platform established in 2004 designed to assist students and educators with classroom activities and homework. The website provides many resources to enhance learning and understanding across various subjects, including study guides, lesson plans, literary criticism, and quizzes. eNotes offers in-depth analyses and critical interpretations of texts, which are particularly useful for literature students and are essential for developing a deeper understanding of the material.

At eNotes, we believe in harnessing the power of technology to enhance your learning experience. That's why we've integrated innovative study tools like the Essay Lab, Instant Answers, and AI Fact-Checks. The Essay Lab is not just a tool; it's your personal writing coach, tailoring its guidance on structure, content, and thesis statement ideas to your specific needs and helping you refine and perfect your writing.

Instant Answers, powered by Prospero, our state-of-the-art AI, offers real-time responses to academic questions. It draws from a vast collection of literary and educational content from the eNotes library. This instant support is a game-changer, providing students with the answers they need right when they need them, especially for those needing quick clarification or answers while studying.

eNotes ensures the reliability of information through its unique AI Fact-Check feature. Once an AI-generated answer is provided, it can be fact-checked by human educators, combining the speed of AI with the reliability of expert verification. This blend of technology and human oversight ensures that students and teachers receive accurate and dependable educational support. Our educators are teachers, professors, and literature experts, leaving students in trustworthy hands.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

181 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Thank you Jake!

Jake the customer service rep was very helpful and took care of all my needs.

3 de abril de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Amy! Thanks so much for taking the time to post your review for eNotes customer service! Jake is a good guy and we are happy he was able to help you out today. Please let us know if there’s anything we can help with in the future, and I hope you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Super quick response time and covered…

Super quick response time and covered everything I asked for help with! Friendly but also quick to the point. Person was named Jake so shout out him he a real one

1 de abril de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Alexa! Thanks so much for taking the time to write this fantastic review! We are happy to hear Jake was able to help you, and we will definitely give him a shout-out. Please let us know if there’s anything we can help with in the future, and I hope you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Thank you for an easy experience

Thank you for an easy experience. I just needed help with questions and answers for the book Eveline. You had so many questions, with clear, simple answers; it was most helpful. In addition, when I wanted to end the subscription, the instructions you gave were easy to follow and quick. Thank you so much, I will use you again 🙏💜

11 de marzo de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Karen! Thank you so much for taking the time to leave this review! We are very happy to hear that you found our Homework Help service helpful, and the cancelation process easy. Please let us know if there’s anything we can help with in the future, and I hope you have an amazing day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Amazing!

Amazing experience

12 de marzo de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello, and thanks so much for taking the time to review us on Trustpilot! Please let us know if there’s anything we can help with in the future, and I hope you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Five Star Customer Service

Customer Service took care of my issue immediately.

11 de marzo de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Angela! Thanks so much for taking the time to leave this review! We are very glad to hear that our customer service department was able to help you yesterday. Please let us know if there is anything we can help in the future, and I hope you have an amazing week!

-eNotes Team

Valorada con 5 estrellas sobre 5

Canceling an inactive account easier than I thought

I had a problem not being able to log into an inactive account and cancel and the whole thing was handled over email. I went from have no clue how to solve the problem to problem solved. Also got a partial refund. Did not ask for it but very happy to receive it.

8 de marzo de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi David! Thanks so much for taking the time to leave this awesome review! Glad to hear that our customer service department was able to help you today. Please let us know if there’s anything we can help with in the future, and I hope you have an amazing weekend!

-eNotes Team

Valorada con 5 estrellas sobre 5

Super Understanding!

Very easy communication and understanding staff. Thank you for everything.

27 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello! Thanks so much for taking the time to leave us a review. It means the world to us! Please let us know if there’s anything we can help with in the future, and I hope that you are having a fantastic weekend!

-eNotes Team

Valorada con 5 estrellas sobre 5

it was really good

24 de febrero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Grace! Thank you so much for leaving this review! Please let us know if there is anything we can help with in the future, and I hope that you are having an amazing weekend!

-eNotes Team

Valorada con 5 estrellas sobre 5

Prompt

Prompt, respectful service

13 de febrero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Susanne! Thank you sooooo much for leaving your feedback! Please let us know if there’s anything we can help with in the future, and I hope that you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Quick helpful response and flexible…

Quick helpful response and flexible approach to extending our subscription even though I wasn't able to pay until I was back at work the following week (long Australian summer holiday)

29 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Paula! Thanks so much for taking the time to leave your feedback! We really appreciate having you as a customer for almost ten years now. I will add a complimentary upgrade from student to teacher pass on your account. Please reach out if there’s anything we can help with in the future, and I hope you have a fantastic day!

-eNotes Team

Valorada con 3 estrellas sobre 5

Responses fairly good but they…

Responses fairly good but they demonstrate the problem of AI.....not totally accurate.

2 de febrero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Andrew! Thanks for leaving your review—this is great feedback. AI is not always 100% accurate, and we display this disclaimer on our website. Our subscribers have the option to fact-check AI answers. I will add a free month of access so you can check out this feature if you want. I hope you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Book summaries that I could find no…

Book summaries that I could find no where else!

13 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello, and thanks so much for leaving your feedback! We are so happy to hear that you are enjoying our book summaries. Please reach out to support@enotes.com if you ever need help in the future, and I hope that you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

A Comprehensive Report on the 1906 Quake in San Francisco

Comprehensive in scope with moment to moment details about how people were affected.

24 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Ron—thanks so much for taking the time to leave your feedback! We are happy to hear that you were able to find some good content on the 1906 San Francisco quake. Please let us know if there’s anything we can help with in the future, and I hope that you have a great weekend!

-eNotes Team

Valorada con 1 estrellas sobre 5

This dNot comprehensiveoes not go into the depth I…

This does not go into the depth I thought it would and do not want to use it.

22 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Deborah! Thanks for leaving your feedback. I am sorry that we don’t have the material you need. I have cancelled your subscription and processed a refund of $14.99. Please allow 2-7 days for the refund to process. Let us know if you have any questions, and I hope that you have a good day!

-eNotes Team

Valorada con 4 estrellas sobre 5
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello! Thanks so much for taking the time to leave your review for eNotes! We are happy to hear that you like our content. Please let us know if there’s anything we can help with in the future, and I hope you have a good day!

-eNotes Team

Valorada con 1 estrellas sobre 5

Poor support and site access

I logged in and paid for a year and was looking at the summary of Faithful Place by Tana French. I could only get to chapter 7 and no matter where I looked could go no further. Even tried contacting support which was totally ineffective.

15 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Tony! I am sorry for the trouble. I have refunded your order in full and please allow 2-7 days for the refund to process. You will still have free access for the next year should you choose to use it. We will have someone from support contact you ASAP. Thanks for bringing this to our attention, and I hope that you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Very concise information

Simply amazing. Any areas, whether we are looking for a specific question or subject, discussion point etc - it is very concise and clear to understand. Loads of resources are available and also there are lots of perspective from several other users.

3 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello and thanks so much for leaving your feedback! We are happy to hear that you find our resources helpful. Please let us know if there’s anything we can help with in the future, and I hope that you have a great weekend!

-eNotes Team

Valorada con 1 estrellas sobre 5

WARNING: Lowest quality products. Refunds difficult. Harassing emails.

I am completely disappointed with eNotes. Their product is so low quality as to be beyond belief. One summary I read used the wrong name for the main character in a famous Stephen King novel. If you can't get the names right, how can anything else be right? Their analyses of plot, character, and language are at or below a sixth grade level. Their refund and cancelation policies are poorly stated and harsh. So harsh that this company may be a scam used to trap unsuspecting customers into paying what is billed as a refundable fee for a trial period which the company has no intention of refunding. Do yourself, your friends, and your family a favor. Stay far away from this company. UPDATE: After I posted this review on Trustpilot the company contacted me and agreed to refund my money, which it did. However, the company also admitted that it did get the name of the major character in a famous Stephen King novel wrong. The company also agreed that the summary of the novel was "weak," an understatement to say the least. While I do appreciate the refund and the admission that the product is flawed ("weak"), now, more than ever, I strongly recommend that this company and its products be avoided. UPDATE: After updating my post to reflect eNotes refunded my money and admitted to the low quality of the summary I purchased, I received one final email from eNotes -- dripping with sarcasm and ending with this sentence: "Do you spend a lot of time lambasting small businesses on the world wide web? Have a good weekend." So we know three things about eNotes: some of its products are of such low quality as to be useless; it will issue refunds but you have to jump through hoops; and it will attack people who leave honest negative reviews. Again, be wary of this company.

7 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello, and thanks for leaving your feedback. We will have the editorial department go over the King material. If it’s not too much trouble, please email support@enotes.com to let us know which title you were looking at. I have processed a full refund for your order. Please allow 2-7 days for the refund to process. Have a good day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Actually having someone who responds to…

Actually having someone who responds to emails and offers a solution, understands is a big plus.

8 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hi Sarah! Thank you so much for posting your feedback! We really appreciate it. Please let us know if there is anything we can help with in the future, and I hope that you have a great day!

-eNotes Team

Valorada con 5 estrellas sobre 5

Great app

Great app. I really enjoy using it! I wish AI could read Polish as I am from Poland :)

3 de enero de 2024
Logotipo de eNotes.com

Respuesta de eNotes.com

Hello! Thanks so much for taking the time to leave your review for eNotes! We are happy to her that you enjoy using the eNotes app. Also, thanks for the great suggestion! Hopefully we will be able to add more languages to the Instant Answers service in the future. Please let us know if there’s anything we can help with, and I hope that you have a great day!

-eNotes Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más