DO NOT USE THIS COMPANY SCAMMERS! I ORDERED FROM THIS WEBSITE WHEN IT WAS CALLED LORVENQ LORVENQ NO LONGER EXISTS WHEN I CLICKED ON MY ORDER NUMBER ON EMAIL IT SAID NO LONGER EXISTS I CLICKED ON THE W... Ver más
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Consulta las opiniones de los clientes
Placed order (#4325) on 18th of December with a delivery estimated in 3-5 business days. For some reason, my order was split-ship, and I've received only 1 of the 3 items I paid for (which arrived d... Ver más
La empresa ha respondido
I’m still waiting for the order I placed on September 22nd. The website says delivery takes 3–5 days, but that’s clearly not true. I’ve emailed you on Thursday and haven’t received any response. Awful... Ver más
La empresa ha respondido
You were excellent at keeping me updated on this shipment, and streamlined the whole shopping experience. I got my products very fast.
Información sobre la empresa
Escrito por la empresa
Welcome to our Korean Cosmetics Store in the UK! Immerse yourself in the beauty of K-beauty with our curated selection of authentic Korean skincare and makeup products. Discover the secrets behind flawless skin and embrace the latest trends from renowned Korean brands. From innovative formulations to timeless classics, we bring you a diverse range of products, all delivered with efficiency to your doorstep. Elevate your beauty routine with our carefully sourced Korean cosmetics, where quality meets the essence of radiant, healthy skin
Información de contacto
Office 1572, 182 High Street North, E6 2JA, London, Reino Unido
- 07465792367
- info@enrapturecosmetics.co.uk
- enrapturecosmetics.co.uk
2,5
Malo
28 opiniones
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I love the face mask
I love the face mask! The quality is excellent—durable and comfortable. Plus, their customer service is outstanding. Highly recommend.
8 de julio de 2024
Respuesta de Enrapturecosmetics
Thank you so much for your kind review. We are delighted to hear that you are pleased with the quality of the face mask and found our customer service impressive. Your satisfaction is our priority, and we appreciate your recommendation.
Not received and no refund. Lack of customer service
Ordered on Friday, still not sent come next Wednesday. Emailed company, was told it was dispatched. After a week, I receive a notification from PayPal that I will receive a refund. However, still pending and no refund yet. Emailed company why, still no reply. I live in UK and company is based in the UK.
27 de junio de 2024
Respuesta de Enrapturecosmetics
Hello! Unfortunately, despite our system indicating that your orders were dispatched on time, there has been a delay in delivery. Our automated system cancels orders and issues full refunds if they are not delivered within the specified time frame. You can keep the item, and once you receive confirmation from PayPal about the refund, please know that we have already initiated the refund from our end. If you encounter any issues, you also have the option to process a chargeback. It's worth noting that we have successfully delivered thousands of orders without any negative feedback from our customers.
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