Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... Ver más
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Consulta las opiniones de los clientes
If I could give zero stars or negative stars, then I would do so. Three separate orders have been neglected. Rush orders were not fulfilled and I had to follow up on multiple orders to ensure comple... Ver más
This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sur... Ver más
La empresa ha respondido
Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website soft... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de serigrafía
- Tienda de ropa
- Tienda de camisetas personalizadas
- Tienda de bordados
- Impresora de pantallas
Escrito por la empresa
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Información de contacto
2767 Brighton Rd., L6H 6J4, Oakville, Canadá
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,1
Muy bueno
6 mil opiniones
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 2 semanas
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Dishonest, Indifferent, and or incompetent
Do not order. We’ve spent the last week being told that our order would arrive. After multiple attempts to get an order delivered to our school, they delivered to the wrong address. This was after multiple calls and emails to get proofs completed and the order completed. I’ve had to follow up on multiple occasions. When the order arrived, it was less than half the order. As such, our students did not receive their orders on time for the school event. They should be ashamed of their indifference and dishonesty. They have been less than honest and provided multiple excuses. A horrible experience.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Entripy Custom Clothing
Thank you for sharing your experience. I’m very sorry for the frustration this caused you and your students.
After reviewing your order and the issues that occurred, I will be reaching out to you directly to discuss what happened and how we can make this right. Your feedback is important, and we’re committed to improving our processes to ensure this doesn’t happen again.
Thank you for bringing this to our attention.
Always a good experience
Friendly, professional and helpful staff. Great products.
Only problem was the order system which seems to need a bit more work. I had a couple of glitches, but thanks to Anna everything went smoothly in the end.
4 de noviembre de 2025
Respuesta de Entripy Custom Clothing
Thank you so much for your kind words! We’re thrilled you had a great experience with our team and products. We appreciate your patience with the system glitches we’re actively working on improvements. We’ll be sure to pass your shoutout along to Anna!
Great service and quick turn around
Great service and quick turn around. Shirts we ordered are great. Thanks!
6 de noviembre de 2025
Respuesta de Entripy Custom Clothing
Thank you! We’re so glad the shirts turned out great and that everything arrived quickly. We appreciate your support and can’t wait to create for you again!
If there was a zero…
If there was a zero, I would choose it.
No phones work. Their deadlines are a joke. For a huge company, their wesbite, customer service and timelines should be better.
Lesson learned.
4 de noviembre de 2025
Respuesta de Entripy Custom Clothing
Thank you for your feedback, and I’m very sorry for the experience you had.
This isn’t the level of service we aim to provide, and I appreciate you bringing it to our attention. I’ll be reaching out directly to review what happened and see how we can make this right.
Ordering on line
Ordering on line, making changes, getting discount was difficult
One of the colours advertised on your promo was out of stock with no restock date available
We had to check stock levels weekly-why us?
Stormtech Jackets-final product were nice
5 de noviembre de 2025
Respuesta de Entripy Custom Clothing
Thank you for sharing your feedback. We’re glad you were happy with the final Stormtech jackets, but we’re sorry the ordering process felt difficult from making changes, to applying discounts, to keeping an eye on stock levels. With live inventory, items can sell out quickly, but you shouldn’t feel like you’re the one who has to monitor it.
We appreciate you highlighting this and will use it to improve. We’d love the chance to give you a smoother experience next time.
Slow service
We ordered out academy hoodies in Sep and received them only now in November. It was help in a loop as accounting did not process it and we were not notified at our end
29 de octubre de 2025
Respuesta de Entripy Custom Clothing
Thank you for your feedback, and we’re truly sorry for the delay you experienced. In situations where there’s a payment issue or hold, we’re normally notified right away but in this case, that alert didn’t come through on our end either, which caused the order to sit in a loop. This is not the typical experience we aim to provide.
We appreciate your patience, and we’d love the opportunity to work with you again and show you the smooth process we’re known for. We’ll be reaching out directly as well.
Respuesta de Entripy Custom Clothing
Thanks so much for your review! We’re glad to hear you received great service and found our team professional. We appreciate you choosing Entripy and hope to work with you again soon!
I was only shipped 5 pieces of a 6…
I was only shipped 5 pieces of a 6 piece order
28 de octubre de 2025
Respuesta de Entripy Custom Clothing
Thank you for letting us know. I sincerely apologize for the lack of communication, the missing piece was flagged as a defect on our end, but that update was not properly relayed to you. It has since been completed and is now ready for pickup.
We’ll reach out shortly to confirm your preferred delivery address so we can ship it out to you right away.
Thank you again for your patience, and we're sorry for the inconvenience.
terrible customer service
20 de octubre de 2025
Respuesta de Entripy Custom Clothing
Thank you for your feedback. I’m truly sorry that our service missed the mark for you. This isn’t the experience we want for our clients. I’ll be reaching out directly to learn more and make sure we address this properly.
Great service as always
Great service as always. I am a repeat customer and will keep coming back
21 de octubre de 2025
Respuesta de Entripy Custom Clothing
Hi Roch,
Thank you for your kind feedback! We’re so glad your order met your expectations in both quality and design. We look forward to working with you again!
I was having trouble designing what I…
I was having trouble designing what I wanted online, I reached out to Entripy staff and they helped out immediately and I got a great looking product.
17 de octubre de 2025
Respuesta de Entripy Custom Clothing
Thank you for sharing your experience! We’re so glad our team was able to jump in and help bring your design to life. Sometimes the online tools just need a little human backup and we love being part of that process.
We’re thrilled to hear that you ended up with a great-looking product, and we appreciate you choosing Entripy!
no happy at all ..
no happy at all ... your design team should know the proper size for numbers on a hockey jersey.. when i explained to them that on the proof they looked small they assured me it would be ok,,, so i appoved the artwork.. upon receiving the product i was very dissapointed not only the letters were small they dont comply with hockey canada rules.. further more when tried to explain this to entripy ,.. i was constantly deflected with excuses ,,, i simply wanted to explain to maybe help with a future order,,
7 de octubre de 2025
Respuesta de Entripy Custom Clothing
Hello Jonathan,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how disappointing it must have been to receive jerseys that didn’t meet your expectations, especially after raising your concerns during the proofing stage.
Thank you for taking the time to chat with me to discuss your order and ensure we resolve this issue for you. Your feedback helps us take the right steps to prevent similar issues from happening again.
Again, we sincerely apologize for the frustration this caused and appreciate your patience as we work to make things right.
The website worked well and all updates…
The website worked well and all updates were informative.
3 de octubre de 2025
Respuesta de Entripy Custom Clothing
Hi William,
Thank you for the great feedback! We're happy to hear the website experience and order updates were smooth and helpful. We appreciate you choosing Entripy!
Respuesta de Entripy Custom Clothing
Hi AJ,
Thank you so much for your kind words! We're thrilled to hear you were happy with the quality, speed, and service. We appreciate you choosing Entripy and look forward to working with you again soon!
Colours and Stock
Customer service is quick. Not much customization allowed. You need new purple colours, some of the purple colours look more navy.
Also, rush service is not provided for every item, which caused a big delay on my end. If a product is not available it should show "out of stock" I had to order adult size jerseys for instead of ladies, they were a bit long due to that.
Overall, quality was there. I would re-order in the future.
26 de septiembre de 2025
Respuesta de Entripy Custom Clothing
Hi Eleonora,
Thank you so much for sharing your feedback! We’re happy to hear you were pleased with the overall quality and our customer service team.
We really appreciate your suggestions regarding the purple colour options, product availability, and rush service. Our goal is always to make the ordering process as smooth as possible, and feedback like yours helps us identify where we can improve.
We’ll be sure to share your notes with our production and product teams for review. We look forward to working with you again in the future!
Quick and easy process
It was easy to place the order online and was informed of the status. The staff at the pick up location were very friendly and double checked I had all my orders fulfilled for pick up.
Thank you
25 de septiembre de 2025
Respuesta de Entripy Custom Clothing
Hi Frank!
Thank you so much for your feedback! We're thrilled to hear that the ordering process was smooth and that our team provided a friendly and thorough pickup experience. It means a lot to us. We appreciate you choosing Entripy and look forward to helping you again soon!
Wally And Anna from Entripy Custom…
Wally And Anna from Entripy Custom Clothing expressed phenomenal client care for our team from the beginning of the process to the pickup of the finished product (the end of the process). They really took the time, to explain everything, work with us (the client), on the pricing was great, the product, everything, they truly exemplified client care. I want you to know. There are not too many businesses out there that have this mindset. A shout out to ALL staff who worked on our T-Shirts the graphics, the intricacies of our T-Shirts. The finished product was perfect. Excellent Work Entripy Staff! Strongly recommend Entripy Custom Clothing.
23 de septiembre de 2025
Respuesta de Entripy Custom Clothing
Hi Jennifer,
Thank you for such an amazing review! We’re truly touched by your kind words. Wally, Anna, and our entire team put a lot of heart into every order, so knowing that you felt supported, understood, and taken care of from beginning to end means everything to us. We’re thrilled that you loved the final product and we’re grateful for your recommendation. We can’t wait to work with you again!
It's all about service
I was looking for a small run of custom t-shirts. I sent an e-mail to customer service and waited. The response was fast, the service I received was awesome, very responsive. I was directed to a few product selections, a proof was provided and all got done in the allowed time. I had an amazing experience with Anna!
23 de septiembre de 2025
Respuesta de Entripy Custom Clothing
Hi Marc,
Thank you so much for your review! We’re thrilled to hear that you had a smooth experience from start to finish and that Anna was able to support you so effectively. We appreciate your trust in us for your custom order and look forward to working with you again!
Friendly & Helpful
I was new to my job, trying to figure out how to reorder product from an account I could not access due to changes made by both Entripy and our office. With Entripy's patient help, they made my first time ordering a breeze. They located old account info and carried the design forward to our new account. Locating the original design was much appreciated as I didn't have to start from scratch.
The order was received by Entripy and processed quickly as well. Excellent customer service -- friendly and helpful. And our customers love the bags!
15 de septiembre de 2025
Respuesta de Entripy Custom Clothing
Hi Karina!
Thank you so much for your kind words! We’re so glad our team could make your first order experience a smooth one. Transitions like that can be tricky, so we’re happy we could help carry your design over and save you the extra work. We’ll be sure to share your feedback with the team and we love hearing that your customers are loving the bags too!
Missed the mark.
We have always had great service with Entripy in the past, but I have to say this was unfortunately fell short. Our order was 3 weeks late- but we didn’t receive notice it wouldn’t arrive until the day before our event- even though they hadn’t even started processing. Communication really missed the mark this time. Although they said we would receive a reimbursement %- we still have not received that.
When we did receive our order- it was done beautifully. But I have to say this experience was disappointing.
11 de septiembre de 2025
Respuesta de Entripy Custom Clothing
Hi Jackie,
Thank you for your honest feedback. We’re truly sorry this experience didn’t meet the level of service you’ve come to expect from us. We understand how frustrating the delay and communication issues must have been, and we’re addressing this with our team to prevent it in the future.
I’ve also flagged your reimbursement to ensure it’s processed. We’re grateful for your continued trust and glad to hear the final products turned out beautifully.
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