E.ON SE Opiniones 207

Don’t join really poor customer service often left on hold for about an hour then when you finally get to speak someone they don’t know how to resolve the issue so they have to speak to someone else , so then put on hold another 20minutes to often just get hung up on. To cancel you account is a nightmare don’t just rely they have cancelled when they say they have. I cancelled online through live chat who guaranteed it had been cancelled and I wouldn’t need to call I did so anyway after finally getting through they said it hadn’t been cancelled and they would do it. Had to call another time as only cancelled electric even though on dual fuel tariff, so has taken 5 times to cancel account including times I’ve just been hung up on and it wouldn’t surprise me if they still haven’t done this properly. The amount of time I’ve spent doing this is a joke especially when you need it cancelled promptly as nearly out of 14 day cooling off period. Also I have relations with Eon and their energy prices are sky high as Eon offers such poor tariffs to existing customers much worse than other rival big six suppliers, whom also answer their calls much quicker than EON I Would not recommend anyone to join even if new customer and can get good deal. I’ve been with British, Gas, Scottish Power and various others all much better.

I went with Eon a year ago, was quoted £83 a month, they now say after a period of time I owe them £700. Nothings changed in the house, I'm not using anything extra from then. I'm getting bill after bill owing more again. Honest opinion, they're rubbish and scammers, should never be allowed to be a functioning company. This is from an old age pensioner with barely any money and threatened court action if I don't pay.

We have been scammed by a broker preporting to be from eon. Worse still the telephone recording has been doctored. We don’t want the contract we allegedly agree to. Eon will not cancel it disputed being a business customer for 25years they believe the broker not us.i would not recommend them and business should be aware. They are acting frueduantly.

Unfortunately zero stars doesn't seem to be an option. Appalling service. Sold the property in August, notified eon of all relevant data, requested closure of account and return of credit balance. Three months and many calls later the account is still not closed. No one can give a coherent explanation why not. I continue to be billed standing charges and no refund has been made. I have filed a complaint that I will forward to the ombudsman after the 12 week period required. Each pointless call to eon takes about an hour. Use any other supplier if you can.

At this point I am incredulous to the situation. My previous month's bill was £33. This month its somehow jumped by £60. I have noticed a pattern of repeatedly attempting to charge me at least £10 more than I have actually used. I have a fireplace which is used daily. I have only put the heating on a few times within this month. I used prepayment meters previously for years, and have never had a bill this high! It would also appear the gas has been cut. No number to call as they're not open today, looked for a complaints procedure, everything but what I need, so no form of contact can be made today. The website does not appear to be as direct and user friendly as it would propose. There is no email, online or telephone means of contact for general complaints, they must be written. Conveniently time consuming in opposition with every other area of complaint advertised on the website, at this point given the current circumstances, that really isn't good enough. Efficiency is questioned as a customer when, in order to obtain a resolution, you must use another website to place your complaint as the company's own is not effective or as supportive as it should be in this matter. In the middle of a pandemic into winter and the gas has been cut with no means of a resolution today and been charged a ridiculous bill. Not good for the second month of service as a first time customer. This, after having just resolved issues with Robinhood who had attempted to charge me for the previous tenants bill.
From a quick look at their complaints log, it would also seem complaints have escalated, while this may be due to issues related to covid, the complaints appear to have been quite high before then also. But it is a convenient excuse to adopt currently. This is not a good situation two months in and is reminiscent of recent experiences.

Had a smart meter fitted worked for about 3 weeks still not fixed nearly 6 months ago tried to call 1 to 2 hour wait time they do not return calls or emails. I opened an official complaint they closed it without the problem being resolved..... Awful customer service they basically sold me a product that does not work... Opened a case with ombudsman

We purchased a house and the deceased owner was on eon for the gas. Eon billed us for a month before we owned the property. No amount of trying to call or email do I get a response and now they have charged me £10 late payment for a bill that is incorrect and money I do not know. I have spent more on phone calls than the cost of the mistake. As soon as they actually sort the account I will be leaving them.

There service is terrible and they are a complete rip off. I can’t wait to be able to move suppliers. Don’t use them.

When I moved into my new flat I could see the lady previous to me had been paying £39 per month for electricity, cut to a year later and somehow EON thinks i should be paying £159 pcm for electricity. I just don't understand, it is so stressful and upsetting. I live on my own in a 1 bed flat there is no way I am using that much electricity. There is NO way to contact them, I waited on hold for 50mins yesterday before giving up, and today I tried to ring but everytime I keyed in the number 'to speak to someone about my bill" it asked me for a meter reading. Their online contact form and live customer service is down, not sure this has ever worked. IT IS DAYLIGHT ROBBERY, so upset and angry.
This is meant to be a zero star review!

Worst electrical company you can imagine. Have been an E.ON customer for years and sadly live in an area where they have monopoly. They are using the situation to their maximum benefit. Useless service and products, but extremely high pricing (as we as customers don´t have the alternative to change supplier to a serious company). If you have the ability, do whatever you can to not get involved with E.ON
The main concern for most of us present E.ON customers (90% of us) would be to find a way to change to another supplier.

Have to give 1 star really should be minus 10. My 83 Yr old mother switched to eon for 4 weeks realised her mistake and switched back. Recieved a bill for £59 which she paid and got receipt paid in full. Since then has had 3 different bills of £59, £150 and £623. Has had red letters and now threats of bailiffs. Being a vulnerable elderly lady with heart condition, this has made her life hell. Eon are a total rip off company and there customer care is. We don't care about our customers. We are currently fighting through trading standards if that fails i am going to court toget an injunction. AVOID THIS COMPANY AT ALL COSTS.

Robbed me of £77 2 months after I gave final meter reading and paid final bill obviusly decided they hadn't fleeced me enough, stupidly I didn't cancel the direct debit to them
Steer clear absolute crooks

I have stupidly overpaid for electricity, and when i switched supplier eon refused to refund the money back. Independent engineer came to take a meter reading but eon rejected it even though they have requested it.

So basically I've spent 6 years with eon, always kept my account in credit just in case if i find myself out of job and now they refuse to give money back, the money is not theirs... we are looking at around £700.... i'm very upset and I would never ever recommend eon to anyone. disgusting behavior!

I'm so sick of trying to top up on the app this company blows I'm fuming they say they are all singing and dancing they are are rubbish enough said

Disgrace of UK, this company is probably the worst company I've dealt with.

Please avoid these crooks. They have made my life hell for the past 4 months and now I’m in meditation and possibly going to court.

E.on are absolutely useless. Give you wrong bills, say your meter is faulty have an e.on engineer come out to change it and he says it isn't faulty but has to change it as its down as a job, and ever since its been changed its been so high! Never reply to e-mail complaints, and if they do they are so rude and UN helpful. I was a loyal e,on customer but not any more I'm moving this month and I wont be staying with e.on moving to edf energy. E.on customer service stinks! I'm not very happy at all, its just me and my little girl living in a 2 bed property and they saying my bills are £200/300 every quarterly, sort it out e.on!!!!!! 😠😠😠

Possibly the worst energy company out there! customer services are totally useless, trying to email through to them is a waste of time and their live chat is non existant, but they are great at one thing...... constantly sending bills that are incorrect! oh yes! if there were awards for this they would be top of the tree! Word of warning DO NOT USE This company unless you love being constantly bombarded with incorrect bills.

We as a Family have been with E.ON a long time and have now been left feeling let down by our supplier. We are a family with 3 children and one of them is severly Disabled and rely's on certain thing's etc,Feeding Pump's,Suction Machine and Monitor's so to not be able to Top Up via Website or Mobile App for a whole weekend is a Massive No No for me. I've never switched Energy Supplier before because i thought they was all the same but at this point right before Winter E.ON leaving us worried about there competence to keep their own system working has Forced me. The worst part for me is when we finally gave up trying to Load the App or Website running on Fumes while my Disabled son & 3 year old got Chicken Pox and we look up the Phone Number to get Answered by an unapologetic and sarcastic Operator was it for me Bye Bye E.ON. To all the Family's and People who are on Smart Meter's i would shop around there has to be Better out there than E.ON's because it really is Cheap & Tacky Never ever Accurate. Overall i have had nothing but issue's since i changed to there so called Smart Meter and as for E.ON i have no idea how they think it's Acceptable to leave customer's with no communication from them without the ability to Top Up for 3 day's for me & counting so Frustrated and these robber's won't Compenstate those affected as they Celebrate & Boast profit's. E.ON if u bother to read this it would be a lot easier if u would keep your customer's informed if the system goes down we recieved an email about maintenance on the Weekend but it's down still and it's Wednesday so surely you can understand why customer's are not happy.

Received telephone call from debt collector then letter. No bill from E.ON!
Initailly told by E.ON that LCS was a fraud and we should speak to Action Fraud.
E.ON have estimated £360 for a three week period (£6300.00 per year) for a one up one down house. No explanation.
Previous complaint from 2013 still not resolved.
Recent "customer service adviser" said he could not deal with the compalint from 2013 or why E.ON had given personal details to a debt collection agency and I would have to ring in again.