We have been to EPIC with both our children after NHS services could not meet their needs, and both times they have been incredible; understanding, empathetic, collaborative, kind, responsive- without... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After years of fighting (and getting nowhere) with CAMHs and adult mental health services, going to EPIC was like entering a parallel universe. The staff were friendly, extremely knowledgeable, proact... Ver más
La empresa ha respondido
Epic have been amazing over the last five years helping our daughter when her mental health hit rock bottom. Dr Vicky Hill was happy to meet us somewhere to begin with before attending the clinic... Ver más
La empresa ha respondido
It’s good when it works but most times useless: I keep changing passwords, over and over; waste my time awfully when trying to log in. Most unpractical.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Exeter Paediatric Integrated Care Solutions - Bridging the gap between mental and physical health care. We are a multidisciplinary team led by Consultants in Psychiatry, Paediatrics, Psychology and Mental Health Nursing. Our team consists of clinical psychologists, nurses, mental health practitioners, speech and language therapists, occupational therapists, physiotherapist, health visitor, support workers and early years specialists with the knowledge, skills and expertise to offer assessment of and support for a comprehensive range of difficulties in children and young people and the systems around them.
Información de contacto
Reino Unido
- epicsolutions.org.uk
Outstanding care, expertise, and support at Epic Solutions.
We cannot speak highly enough of the care, expertise, and support our son and our family have received from Epic Solutions. From the very first consultation, Dr Vicky Hill demonstrated exceptional clinical knowledge alongside a truly kind, caring, and empathetic nature. Her depth of understanding around ADHD and associated language needs was immediately evident, and she took the time to explain everything clearly and thoughtfully, ensuring we felt informed, reassured, and fully involved at every stage.
The multidisciplinary approach to care and assessment was excellent and seamlessly coordinated. Communication throughout has been fantastic, with continued advice, guidance, and support provided well beyond the initial assessments.
Dr Hill’s approach to our son was outstanding. She engaged with him in a calm, patient, and compassionate manner, quickly building trust and making him feel comfortable and understood. Her assessments were highly tailored to his individual needs, and it was clear that she genuinely cared about him as a person, not just a diagnosis. This same warmth and consideration extended to us as parents; Dr Hill listened carefully to our concerns, offered practical and balanced advice, and showed real appreciation of the impact these assessments can have on the whole family.
In addition, Dr Brookes completed the language assessment with great professionalism, kindness, and empathy, taking the time to understand our son’s specific needs and ensuring he felt supported throughout the process.
Dr Vicky Hill truly goes above and beyond. Nothing is ever too much trouble, and her commitment to patient care is exceptional. She even contacted us out of hours to support an urgent issue regarding medication, which was incredibly reassuring and speaks volumes about her dedication to the wellbeing of her patients and their families.
We are extremely grateful for the outstanding care, professionalism, knowledge, and compassion shown by Dr Hill and the wider Epic Solutions team, and we would wholeheartedly recommend their services to any family seeking thorough, empathetic, and expert assessment and support.
12 de mayo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi La,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We are incredibly grateful for your kind words and are truly honoured to have been able to support your son and your family.
It’s especially meaningful to hear how valued the collaborative, multidisciplinary approach has been, and that you felt informed, supported, and involved throughout each stage of the process. Providing clear communication and ongoing guidance is something we are deeply committed to, so your feedback means a great deal to the whole team.
We are delighted to hear about the positive impact Dr Vicky Hill has had. Her compassionate, personalised approach and dedication to the families she works with are qualities we are very proud of, and we will ensure your comments are shared with her.
Thank you again for your trust in EPIC and for your recommendation. We wish your son and your family continued progress and all the very best for the future.
Team EPIC
Highly recommend
Highly recommend !
Our daughter has struggled with a variety of health issues, physical and mental, as well as being autistic - which have meant she has not been in full time education for years and withdrawn from alot of ' normal life'. We were getting very little support from the NHS so travelled from west Cornwall to see EPIC. she spent an hour with paediatrician and an hour with the psychiatrist who were in adjacent rooms so they could discuss her case. She is now on Medication and is now turning a corner, has started attending college and is starting to engage with daily life.
We found all staff friendly helpful and very knowledgable and understanding, and communication has been excellent.
12 de marzo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Su
Thank you so much for taking the time to share your family’s journey.
We truly appreciate your kind words and are honoured that you chose to travel such a long distance to come to EPIC.
We understand how challenging it can be when a child is facing complex needs across physical health, mental health and autism, particularly when support has been difficult to access.
It’s incredibly encouraging to hear that, through a collaborative approach and careful assessment, your daughter is now beginning to turn a corner and re-engage with education and daily life.
Our team works hard to provide joined-up, compassionate care, so it’s especially meaningful to hear that you felt well supported, understood, and communicated with throughout the process. We will be sure to share your feedback with the clinicians involved—they will be very touched to know the positive impact of their work.
Thank you again for placing your trust in us, and we wish your daughter and your family continued progress and all the very best for the future.
Team EPIC
Much needed excellent service
We have been to EPIC with both our children after NHS services could not meet their needs, and both times they have been incredible; understanding, empathetic, collaborative, kind, responsive- without them I don’t know where we would be! There is no magic wand for our child, but their support and understanding has been invaluable. Our consultant throughout has been Dr Vicky Hill, who is wonderful. Thankyou
12 de abril de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Sally,
Thank you so much for your kind review.
It truly means a great deal to our team to hear about your positive experience with us. We’re so pleased that you felt supported, understood and listened to during your time with EPIC.
Supporting families in a compassionate, collaborative way is at the heart of what we do, and it’s incredibly rewarding to know that this has made a difference for both of your children. We will be sure to share your lovely feedback with Dr Vicky Hill as well—she will be delighted to hear this.
Thank you again for taking the time to share your experience and for placing your trust in us. We wish you and your family all the very best.
Team EPIC
Parallel universe
After years of fighting (and getting nowhere) with CAMHs and adult mental health services, going to EPIC was like entering a parallel universe. The staff were friendly, extremely knowledgeable, proactive and accessible; welcoming input and feedback from parents/carers. Yes, it isn’t cheap but has been worth every penny for our daughter.
24 de abril de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Rosie,
Thank you for taking the time to share your experience.
We understand how challenging and frustrating it can be to seek the right support over a long period, so it means a great deal to hear that your experience with EPIC felt so different and positive.
We’re really pleased that our team’s approach—being welcoming, knowledgeable, and proactive, while working collaboratively with parents and carers—helped you feel heard and supported. That partnership is something we value deeply.
We also truly appreciate your recognition of the investment involved, and we’re very glad to hear that the support has been worthwhile for your daughter and your family.
Thank you again for your kind words and for placing your trust in us—it has been a privilege to support you.
Team EPIC
EPIC have a highly skilled…
EPIC have a highly skilled multidisciplinary team, provide very high quality and useful advice, and can also prescribe medication. This combination has been invaluable to our family. The team understands both child trauma and neurodiversity, and their interaction. Since receiving their support our family life is greatly improved.
1 de enero de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Timothy,
We’re delighted to hear that the combination of our multidisciplinary approach, clinical expertise, and ability to provide both therapeutic support and medication has made such a meaningful difference to your family.
Understanding the interplay between child trauma and neurodiversity is a key part of our work, so it’s especially encouraging to know that this has been reflected in your experience with us. We’re so pleased that you’ve found our guidance helpful and that your family life has improved as a result of the support provided.
It’s a privilege to work alongside families like yours, and we’re grateful for the trust you’ve placed in our team. Thank you again for your kind words and recommendation.
Team EPIC
Our experience with Epic Solutions has…
Our experience with Epic Solutions has been nothing short of outstanding. From the very beginning, the staff demonstrated an incredible level of knowledge, professionalism, and genuine care. Every interaction made us feel supported, respected, and confident that we were in capable hands. Their conscientious approach and attention to detail truly set them apart.
As parents, we especially appreciated how the team validated our experiences and supported us every step of the way. The interventions delivered to our children were thoughtful, effective, and tailored with genuine care and understanding. It was clear that the staff were deeply invested in helping our family thrive.
What made the experience even more special for our daughter, was Ebony, the support dog, who was absolutely the icing on the cake. Ebony brought warmth and comfort that made every visit feel welcoming and reassuring.
We are deeply grateful for the compassion, dedication, and exceptional service provided by the entire team at Epic Solutions. Highly recommend to anyone looking for caring professionals who go above and beyond - you won't find better!
11 de mayo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Karen,
Thank you so much for the kind review.
It means a great deal to our entire team to know that your experience with Epic Solutions has felt so supportive and positive from the very beginning.
We’re especially pleased that you felt listened to, respected, and validated throughout your journey with us—supporting families every step of the way is central to what we strive to do. It’s wonderful to hear that the interventions made a meaningful difference for your children and that our team’s care and attention helped your family feel empowered and supported.
We’re also delighted that Ebony made such a special impression—she truly is a valued part of the team, and we know how much comfort and reassurance she brings to the young people and families we work with.
Thank you again for your heartfelt recommendation and for placing your trust in us. It has been a privilege to support your family, and we wish you all continued happiness and success in the future.
Team EPIC
Epic have been amazing …
Epic have been amazing over the last five years helping our daughter when her mental health hit rock bottom. Dr Vicky Hill was happy to meet us somewhere to begin with before attending the clinic in Exeter.
After three years on medication prescribed by Dr Vicky Hill our daughter is making fantastic progress achieving things we never thought possible six years.
I would recommend Epic solutions for any family who are struggling- just to add my daughter built up a rapport with the team to enable her to get an official autism diagnosis. We were really happy with the whole diagnosis process and the outcome too.
11 de mayo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Jess,
Thank you so much for your kind review.
It truly means a great deal to us to hear about your daughter’s progress and the positive impact her journey has had over the past few years.
We’re especially pleased that you felt supported from the very beginning and that Dr Vicky Hill and the wider team were able to build a strong, trusting relationship with your daughter.
Creating a safe and understanding environment is at the heart of what we do, so it’s wonderful to hear that this helped her engage with the process and achieve an autism diagnosis that brought clarity and support.
Seeing young people regain confidence and begin to achieve things that once felt out of reach is exactly why we do what we do. Thank you again for your recommendation—it means so much to our team.
We wish your daughter continued success and happiness in all that lies ahead.
Team EPIC
It’s good when it works but most times…
It’s good when it works but most times useless: I keep changing passwords, over and over; waste my time awfully when trying to log in. Most unpractical.
4 de mayo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Liana,
Thanks for your feedback. We’ve reviewed your comments but regrettably can’t find any record of your account with EPIC Solutions.
We’re unable to match your comments with any service we provide or interaction within our business. This leads us to believe the review may have been posted in error for another company.
If you feel this is incorrect, please email our admin team on admin@epicsolutions.org.uk and we will be happy to review your experience.
Team EPIC
Happy tears all round 🥹
My daughter has been a client of Epic solutions since 2023 , we came to Epic do to her struggles at high school, her anxiety was so bad that she didn’t leave the house for some time .with the team at epic solutions they discovered she was autistic, since her diagnosis we as a family have all learnt so much and are able to support her so much better, she has come such a long way & is now sitting her GCSE’s & has the confidence to go to college at the end of the year. Thank you team epic for bringing our daughters sparkle back
22 de enero de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Claire,
Thank you so much for sharing your experience — it truly means a great deal to us. We’re so grateful you trusted Epic Solutions to support your daughter during what must have been such a challenging time.
Hearing how far she has come is incredibly moving. From struggling with anxiety to now sitting her GCSEs and preparing for college is such a remarkable achievement, and we’re honoured to have been part of that journey. It’s wonderful to know that her diagnosis has helped your whole family better understand and support her.
“Bringing her sparkle back” is exactly what we strive for, and your words mean more to us than we can say. We’ll be cheering her on every step of the way and wishing her all the best for her exams and exciting next chapter.
Team EPIC
Feeling Supported Every Step of the Way
Epic Solutions were so lovely during my assessment. Nothing felt rushed or clinical. It just felt like talking to people who genuinely cared. Being diagnosed and starting medication has made such a positive difference in my life.
I’m so relieved I finally went through with it. I’d been putting it off for ages, and looking back, I’m really glad I chose them. I’d happily recommend them to anyone who’s been thinking about getting assessed.
4 de marzo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Amber,
Thank you so much for your feedback. We’re really glad to hear that you felt comfortable and supported during your assessment, as creating a calm and compassionate environment is something we care about deeply.
It’s wonderful to know that going through the process and starting treatment has made such a positive difference for you. Taking that first step can be difficult, so we’re especially pleased you felt it was worthwhile.
We really appreciate your recommendation, and we wish you all the very best on your continued journey. Please don’t hesitate to reach out if you ever need further support.
Team EPIC
IHA-C form - Done and dusted!
I needed to have an Initial Health Assessment (IHA-C) done as part of the adoption process. I wasn't able to get assistance at my local GP or privately. I was referred to Dr Street at EPIC Solutions and she was able to assist me. Our experience with EPIC has been excellent and I can highly recommend them.
16 de abril de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Good afternoon,
Thank you very much for your kind feedback.
We’re delighted to hear that Dr Street was able to support you with your Initial Health Assessment and help move your adoption process forward. We understand how challenging it can be to access this type of assessment, so it’s wonderful to know your experience with EPIC Solutions was a positive one.
We really appreciate your recommendation and wish you all the very best on your adoption journey.
Team EPIC
I cant recommend EPIC enough for their professional and friendly support
I cant recommend EPIC enough, they have made a HUGE difference to the diagnosis and management of my daughters ADHD when she went to uni. They are both extremely professional and friendly and a huge source of support and relief for the patient and parents. I always felt they gave my daughter very individual support that was right for her needs, and I know it has made all the difference to her achieiving great uni results. social situations and feeling more in control of her ADHD rather than it controlling her!
13 de abril de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Kerry,
Thank you so much for taking the time to share such a thoughtful review.
We’re incredibly grateful for your kind words and for trusting EPIC to support your daughter during such an important stage of her life.
It means a great deal to hear that our approach made a positive difference to her diagnosis, confidence, and ability to manage her ADHD while at university. Providing individualised, compassionate support — not just for our patients, but for their families too — is at the heart of what we do, so your feedback truly reinforces this.
We’re delighted to know she’s thriving academically and socially, and feeling more in control of her ADHD.
Thank you again for your recommendation — it was a privilege to be part of her journey, and we wish her continued success in everything she pursues.
Team EPIC
Superb support for young people in need
Thank you to Epic for supporting my daughter throughout her journey . The high levels of expertise within the wide team has made our difficult journey easier , particularly for when she slipped through The cracks of available nhs support . They have been incredibly flexible working closely together as a team to meet my young person where she needed it and we are incredibly grateful . The journey is not over but their amazing support continues . Thank you
3 de abril de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Rachel,
Thank you so much for your kind and thoughtful words.
We’re truly grateful that you took the time to share your experience. Supporting your daughter throughout her journey has been a privilege, and we’re really pleased that our team’s expertise, flexibility, and joined‑up approach have helped make a challenging time feel more manageable.
We understand how difficult it can be when families feel unsupported, and we’re glad we could step in and meet her where she needed us. While the journey continues, please know that we remain fully committed to supporting both your daughter and your family.
Thank you again for trusting Epic with her care.
Team EPIC
Highly recommended
Highly recommended - everyone we dealt with at EPIC was high quality, professional and empathetic. We couldn’t thank them enough for all their help and support for our family through a very difficult time.
8 de septiembre de 2025
Opinión espontánea
Respuesta de EPIC Solutions
Hi Kevin,
We’re truly grateful you took the time to share your experience. Supporting families through challenging moments is at the heart of what we do, and it means a great deal to hear that you found our team professional, empathetic, and helpful throughout the process.
We’re always here if you need anything in the future.
Team EPIC
I received my diagnosis of ADHD through…
I received my diagnosis of ADHD through Epic Solutions at age 18, and I couldn't recommend them enough! My whole process was organised, I felt comfortable with all of my doctors and had constant help and support the whole way through. Once diagnosed Epic helped me get medication to support me, the process was smooth and highly communicative. Epic really listened to what I needed, they are a company who truly care for their clients, and I am so grateful for all they've done for me.
12 de agosto de 2025
Opinión espontánea
Respuesta de EPIC Solutions
Hi Jasmine,
Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that you felt supported, comfortable, and well‑informed throughout your journey with Epic Solutions.
Receiving an ADHD diagnosis is a big moment, and we’re glad we could make the process organised, smooth, and reassuring for you. It’s wonderful to know that our team’s communication, care, and attention made a positive difference, both during your assessment and when starting medication.
If you ever need anything in the future, we’re always here to help.
Team EPIC
Thank you!
I had the most wonderful experience with EPIC. All of the staff were so welcoming and friendly. My therapist was incredibly knowledgeable, and made me feel so comfortable and understood. I cannot emphasise enough how much it has helped me manage and feel more confident at school and in life. I would recommend EPIC to everyone, thank you EPIC!
5 de marzo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Daisy,
Thank you so much for sharing your experience with us. We’re delighted to hear that you felt welcomed and supported by our team — creating a safe, friendly space is something we care deeply about.
It’s wonderful to know that your therapist helped you feel comfortable, understood, and empowered. Hearing that your time with us has boosted your confidence both at school and in life truly means a lot.
Thank you for your kind words and your recommendation — it’s an honour to support you, and we’re always here if you ever need us again.
Team EPIC
EPIC solutions were nothing but amazing…
EPIC solutions were nothing but amazing in sorting out my teenage daughter. I found the NHS process incredibly frustrating to navigate, with it's disjointed care for mental health in children. However, EPIC were able to bring together all their skills in both mental and physical health, as well as neurodiversity, to help my daughter make sense of herself and her emotions. She is now thriving at school, and this is all thanks to the kindness, excellence and professionalism of all the staff that work there.
31 de marzo de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Jacqui,
Thank you so much for sharing your experience.
We know how challenging and overwhelming the wider system can feel, so it means a great deal to hear that our team was able to offer clarity, continuity, and the joined‑up support your daughter deserved.
We’re incredibly proud of our clinicians and the way they bring together expertise across mental health, physical health, and neurodiversity to help young people truly understand themselves. Hearing that your daughter is now thriving at school is wonderful — and we’re honoured to have played a part in her journey.
Thank you for your trust, your openness, and your kind words about our team’s kindness and professionalism. We’re always here if you or your daughter need anything in the future.
Team EPIC
Exemplary
I cannot recommend EPIC Solutions enough, they are a shining example of how care should be delivered. Working in Mental Health but with adults I have very high standards and expectations and can honestly say that EPIC is one of the best examples of care I have EVER come across.
From our first appointment with them we have felt listened to and validated, this applies to every contact ( Dr, Psychologists, Therapist, Nurses and Reception staff). As a parent when you know that your child is struggling it shakes you to the core, and is sadly, in today's depleted NHS, virtually impossible to access the care needed. We were incredibly fortunate to have Epic recommended to us. and want to say a massive 'Thank you' to the whole team.
27 de enero de 2026
Opinión espontánea
Respuesta de EPIC Solutions
Hi Beth,
Thank you so much for taking the time to share such a heartfelt and thoughtful review.
We are truly humbled to hear that your experience with EPIC Solutions has felt validating and supportive from the very first appointment. Ensuring that every family feels listened to, respected, and genuinely cared for is at the centre of what we do, so your feedback is incredibly encouraging.
We know how difficult it can be when a young person is struggling, and we are grateful that you trusted us to be part of your child’s journey. Hearing that our clinicians and wider team—our doctors, psychologists, therapists, nurses and reception staff—have made a positive difference is something we will proudly share with everyone involved.
Thank you again for your kind words and for recommending us so highly. We remain committed to providing the best possible care and support to you and your family.
Team EPIC
Excellent service
My son went through an assessment through EPIC, I went through this route due to the long waits in NHS services. The whole process from start to finish was seamless, young person focused and we were made to feel included and validated. on going treatment has been offered and I can highly recommend the service. My son through this process has received a better understanding of himself and is now thriving.
7 de marzo de 2025
Opinión espontánea
Respuesta de EPIC Solutions
Thank you for taking the time to share your experience. We’re so pleased to hear that the assessment process felt seamless, inclusive, and centred around your son’s needs — that’s exactly the standard we strive for.
It’s wonderful to know that he has gained a deeper understanding of himself and is now thriving. Supporting young people to feel confident, informed, and empowered is at the heart of our work, and your feedback means a great deal to the whole team.
We’re also glad that you felt validated and supported throughout the journey, especially during a time when waiting for answers can be so challenging. Knowing that you would highly recommend our service is truly appreciated.
Thank you again for your trust in us. We wish your son continued growth and confidence as he moves forward.
EPIC Solutions
Highly recommend, thank you
I can't thank Epic enough for finally giving our family the answers we needed to love forward with our lives.
Knowing our daughter is autistic had been life-changing for sll of us. They now have useful coping strategies in place, which enable them to lead a full life. They are so much more confident, a true Neurodiversity champion who can now advocate for themselves.
The relief for me, after years of experiencing 'parental blame' was enormous. I felt heard and validated and sobbed when we were given their diagnosis.
The building is accessible, the furnishings make it feel spacious yet welcoming.
ALL the staff members are welcoming.
They were so thorough. The initial meeting was well conducted and gave us many answers and we felt proceeding with the full assessment was the right option for our daughter.
The assessment was detailed and holistic and my daughter felt heard and validated too.
Thank you, I recommend you all the time
13 de enero de 2025
Opinión espontánea
Respuesta de EPIC Solutions
Thank you so much for sharing such a heartfelt review. It means a great deal to our whole team to know that your family felt heard, supported, and understood throughout the process.
We’re truly honoured to have played a part in helping your daughter access the clarity and confidence she deserves. Hearing that she now has strategies that empower her to thrive — and that she’s become a proud advocate for herself — is exactly why we do what we do.
We are delighted that you found our environment welcoming and accessible, and that every stage of the assessment felt thorough, respectful, and meaningful for both you and your daughter.
Thank you for recommending us so often — it’s one of the greatest compliments we could receive.
EPIC Solutions
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.