Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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Consulta las opiniones de los clientes
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... Ver más
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... Ver más
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Equesure has been established since 2011 and are specialists in arranging equine insurance
Información de contacto
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, Reino Unido
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4,8
Excelente
1 mil opiniones
Invita a los clientes a opinar
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Respuesta de Equesure
Thanks for the 5* review :) Equesure.
Respuesta de Equesure
Thanks for the review! All the best, Equesure.
Would recommend Equesure …
I dealt with Lily who was extremely helpful and friendly …
Everything went very smoothly ..
8 de enero de 2024
Respuesta de Equesure
Thanks for the review - we aim to please! Equesure.
Excellent service
Excellent service, and the staff are always helpful. Wouldn't use anyone else for insuring my horsebox.
4 de enero de 2024
Respuesta de Equesure
Thanks for the excellent review! Best wishes, Equesure.
Respuesta de Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Customer service needs to improve
Fees were increased, though never claimed. Customer service not the best, no prepaid envelopes provided to return docs. Use of electronic documents would improve experience, cost and experience. Expect I will not use this company again.
6 de diciembre de 2023
Respuesta de Equesure
Hi , Thanks for leaving us a review and for your comments. We will take your feedback on board and take a look at our processes. In the meantime, should you require any changes to your policy - or have any queries - our team are more than happy to help. All the best, Equesure.
Customer service excellent
Customer service excellent
Helpful and friendly
Easy to contact
27 de diciembre de 2023
Respuesta de Equesure
Thanks for the excellent review! Best wishes, Equesure.
Very experienced staff
Very experienced staff , helpful in answering and solving any queries , efficient and quick with phone callbacks and email correspondence , very polite and curtious staff.
Overall very good service and follow up service
21 de noviembre de 2023
Respuesta de Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
V good service
Efficient, new quotation sent when requested and followed up on the phone by pleasant, helpful staff.
20 de diciembre de 2023
Respuesta de Equesure
Hi - Thanks for your excellent review! Best wishes, Equesure.
Excellent professional service at a competitive rate
Excellent professional service at a competitive rate!
20 de diciembre de 2023
Respuesta de Equesure
Thanks for your review! Best wishes, Equesure.
Great Equestrian Product
Competitive prices, comprehensive cover tailored to equine requirements, knowledgeable staff and easy process.
11 de diciembre de 2023
Respuesta de Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Lancaster Insurance Services.
Ist Class Service!
So refreshing to have an Equine Insurance Company with staff who are horsey and completely understand your needs! Bravo
15 de diciembre de 2023
Respuesta de Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Lancaster Insurance Services.
The staff are very patient and friendly
15 de diciembre de 2023
Respuesta de Equesure
Thanks for leaving us such a good review! All the best, Lancaster Insurance Services.
Respuesta de Equesure
Thanks! Best wishes, Equesure.
Very good service
Very good service
Extremely efficient
Disappointed with Vetran policy only covering external injuries but that’s not the broker’s fault, it’s the industry but understandable I suppose
13 de diciembre de 2023
Respuesta de Equesure
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Lancaster Insurance Services.
Fair with regular renewal reminders.
Lots of reminders for renewal via phone calls, a fair but non-negotiable price. Lots of paper work which could be emailed as an alternative - I did request paperless services but apparently they are not an option.
4 de diciembre de 2023
Respuesta de Equesure
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Equesure.
Easy to deal with
Easy to deal with, transparent costs and good value for money
12 de diciembre de 2023
Respuesta de Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
Staff easy to talk to and explained…
Staff easy to talk to and explained everything, ensured I knew the guidelines .
30 de noviembre de 2023
Respuesta de Equesure
Thanks for your 5 star revie! All the best, Equesure.
Really helpful and easy to understand…
Really helpful and easy to understand member of staff. She was well informed, patient and kind. Also extremely efficient. Thank you.
9 de diciembre de 2023
Respuesta de Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
Affordable (ish) policies.
I’ve been with Equesure a number of years.
I’ve always found them to be helpful and able to source an affordable policy. However, I have found in todays climate, everything is more expensive!!
1 de diciembre de 2023
Respuesta de Equesure
Thanks, for your excellent review! Best wishes, Lancaster Insurance Services, Equesure.
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