I cannot recommend Equiluxe Tack enough! Not only is their selection gorgeous, but their customer service is above and beyond. My order included a set of boots that were sold out but not yet updated o... Ver más
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Consulta las opiniones de los clientes
I ordered an amigo medium turnout from Equiluxe recently not knowing they are a local (KY) company. Their shipping was quick and it was a great deal on the item plus supporting small, local businesses... Ver más
La empresa ha respondido
The team at Equiluxe Tack reached out to me when one ofmy items was unexpectedly canceled and the another item delayed. The apologized for the confusion and provided me an update on the status of my o... Ver más
I'm updating my review from May 25. It was my error on the size. Kathryn reached out immediately and helped me return the package I initially received and is sending the correct size. She went ab... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Fashion focused and customer service dedicated hunter/jumper tack & riding apparel store for stylish equestrians. Shop all your favorite equine brands and small businesses in one place.
Información de contacto
PO Box 393, 6933 Alexandria Pike, 41001, Alexandria, Estados Unidos
- (502)402-2925
- sales@equiluxetack.com
- equiluxetack.com
4,6
Excelente
46 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Update on my order
The team at Equiluxe Tack reached out to me when one ofmy items was unexpectedly canceled and the another item delayed. The apologized for the confusion and provided me an update on the status of my order. Thank you to the team for reaching out.
3 de febrero de 2026
Waited and waited Then paying overnight…
Waited and waited Then paying overnight turns into a week
7 de enero de 2026
Respuesta de Equiluxe Tack
Hi Catherine, we’re truly sorry to hear this. We want to clarify a few things in regards to your experience with us:
• At the time your order was placed, it was clearly communicated that this item required extended processing time due to being imported from Europe
• Throughout the entire wait, our team stayed in close contact with you, providing text message updates on a frequent basis during international shipping delays on the import. Unfortunately, overseas shipping delays are outside of our control.
• We offered full refunds, order cancellations, and in-stock alternatives multiple times, as well as a free $20 credit towards express shipping so you could receive your order even faster.
• In our final effort to make things right, we even offered for you to keep the item plus receive a 20% refund, simply because your satisfaction mattered the most to us.
We are a small business, and we genuinely did everything within our power to turn this into a positive experience for you. While we’re saddened that we couldn’t meet your expectations despite these efforts, we appreciate the opportunity to share our side for transparency.
— Equiluxe Tack Team
The Gorgeous Products & The BEST Customer Service
I cannot recommend Equiluxe Tack enough! Not only is their selection gorgeous, but their customer service is above and beyond. My order included a set of boots that were sold out but not yet updated on the website. The Equiliuxe team contacted me right away, and gave me several options to choose from to make it right. I decided to wait until the boots were back in stock and have them shipped, and the team kept me in the loop with expected arrival dates the entire time. Everyone I spoke with was kind, compassionate, and made me feel personally cared for. I'll be shopping with Equiluxe again!
20 de enero de 2026
Opinión espontánea
Respuesta de Equiluxe Tack
Hi Ines, thank you so much for taking the time to share your thoughts about us! It’s truly appreciated 🥰 We hope to help you again soon!
Respuesta de Equiluxe Tack
Hi Rachel, we’re happy to hear you had a great experience with us! We hope to work with you again soon 😊 Trot on!
Kathryn was so responsive and…
Kathryn was so responsive and professional. SO grateful for stellar customer service.
29 de diciembre de 2025
Material is so buttery soft
Material is so buttery soft. Top quality and very cute!
28 de diciembre de 2025
Amigo Turnout Blanket
I ordered an amigo medium turnout from Equiluxe recently not knowing they are a local (KY) company. Their shipping was quick and it was a great deal on the item plus supporting small, local businesses is always better! I will definitely buy from them again in the future!
4 de noviembre de 2025
Respuesta de Equiluxe Tack
Chloe, thank you so much for taking the time to share your positive experience! It was a pleasure, and we hope to work with you again soon 🥰 Kathryn
Respuesta de Equiluxe Tack
Thank you so much for your kind feedback, Jenna! We truly appreciate your support.
Respuesta de Equiluxe Tack
Thank you so much for shopping with us! :)
Respuesta de Equiluxe Tack
We're glad you had a great shopping experience with us! Thank you so much for leaving your feedback.
Love having this vendor at the horse…
Love having this vendor at the horse show!
28 de septiembre de 2025
Opinión espontánea
Respuesta de Equiluxe Tack
Thank you so much for the kind words, Sabina! If there's anything we can do to make your experience 5 Stars, we'd always love to hear your feedback so we can improve. - Kathryn
Love the store and the staff!!
Love the store and the staff!!
27 de septiembre de 2025
Opinión espontánea
Super friendly and great products!!
27 de septiembre de 2025
Opinión espontánea
What a wonderful boutique
What a wonderful boutique! The merchandise is gorgeous!! And the owner is incredible and so knowledgable!!! .
27 de septiembre de 2025
Opinión espontánea
Quick service and the quality was high
Quick service and the quality was high. Thank you!
26 de agosto de 2025
La experiencia Trustpilot
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