Very poor quality and zero care for customers
I purchased a gold bracelet from this company and within 6 months the gold plating had worn off. When I raised this with Esmae, the team said they don't give a warranty for plating - and even though Australian Consumer Law states that all people get warranties for durability, the best that Esmae could offer me is for me to pay for the repair of the item, or for me to pay (a discounted rate) for a replacement.
Be careful, the product durability is awful...I would be fine if the product was expected to be low quality at a low price but $200 is not cheap and a simple repair or replacement should be offered.
26 de noviembre de 2024
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