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Información sobre la empresa

  1. Proveedor de máquinas de café
  2. Tostadoras de café
  3. Establecimiento de café

Escrito por la empresa

We are the UK partners of Acaia, Mazzer & Fellow as well as the official distributor of La Marzocco machine parts.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

17 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Fantastic experience with Espresso Solutions.

Fantastic experience with Espresso Solutions.

We urgently needed a specific La Marzocco copper tube to repair our espresso machine, which is essential for our coffee truck business. Despite the distance (UK → France), the order was processed very quickly, well packed and delivered without any issues.

Communication was clear and professional, and the part was exactly what we needed. Thanks to them, we were able to get our machine back in service in time for the market.

Highly recommended for anyone working with professional espresso machines.

La Fabrique Coffee Truck
Vincent

30 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Three Months Wasted and Then Asked to Pay More

I waited over three months for a part I ordered, with very poor communication. After this delay, I was told the supplier could no longer provide it and that I would need to pay a higher price for an alternative.

I did not want a refund; I wanted the part at the agreed price. Expecting a customer to absorb increased costs due to internal procurement failures is unreasonable. The order was eventually refunded after significant inconvenience and disruption to my business.

I will be raising this matter with Trading Standards.

11 de diciembre de 2025
Opinión espontánea
Logotipo de Espresso Solutions

Respuesta de Espresso Solutions

Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the delay and subsequent cancellation of your order. While we strive to maintain clear communication and timely fulfilment, unforeseen supply chain issues impacted our ability to deliver the part as originally agreed.

We understand your frustration regarding the price adjustment and appreciate that this situation disrupted your business. Our intention was never to pass on internal challenges to our customers, and we acknowledge that this experience fell short of our standards.

However, our pricing reflects current market conditions, and we cannot honour outdated costs when suppliers adjust rates. This is standard practice across the sector and ensures sustainability for all parties involved. We communicated options, including a full refund, which was processed without delay once you declined the alternative.

We regret the inconvenience caused, but we reject the suggestion that this was due to negligence or unfair practice. Our team acted transparently and within reasonable commercial norms throughout.
We remain committed to delivering fair service, clear communication, and reliable solutions for all our customers. Your feedback helps us strengthen these commitments, and we always welcome further dialogue.

Valorada con 5 estrellas sobre 5

Outstanding Service and Support

I contacted Espresso Solutions after attempting to repair my Fellow Ode grinder myself and running into issues. Their reply was incredibly quick, and they arranged shipping to their workshop straight away. Not only did they fix the grinder, but they turned it around so fast that they didn’t even charge for labour. It’s now working perfectly again. Brilliant service - highly professional, efficient, and genuinely helpful. Couldn’t recommend them more.

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good communication

Fast delivery of part ordered but unfortunately was not the part I required. After one email this was quickly rectified and correct part arrived the next day. Good communication. Would use again.

24 de septiembre de 2025
Valorada con 4 estrellas sobre 5

Easier than shipping from US

Easy ordering and shipping process.

Products arrived without official packaging, just enclosed in protective wrap. Also didn't include all the bits one might expect when looking at the official product website.

18 de agosto de 2025
Valorada con 5 estrellas sobre 5

Easy ordering

Easy to order the parts you need to selecting on the drawings. Fast despatch and good delivery options.

9 de julio de 2021
Opinión espontánea

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