Disgusting. It’s like they started outgood (the bait), then they encountered some problems (from what the messages said— the switch) and didn't send my order but continued to charge me for the subscr... Ver más
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Consulta las opiniones de los clientes
I never received my order! I inquired and was told there was a delay. I inquired again about a refund and got ignored. Then my bank refused to refund me because it has been so long. They delete commen... Ver más
I bought ava estelle combo on the 2nd of July, ever since they take and return 20£ every week. I keep on removing the weekly transactions but every week they find a way to do it again. I did not join... Ver más
I've always had problems with acne on the left side of my face. I use the magix cream consistently and everyone compliments me on my brighter complexion and well hydrated skin. The acne doesn't come a... Ver más
Información sobre la empresa
Escrito por la empresa
Ava Estell is an all natural wellness brand made with melanin in mind.
Información de contacto
Ava Estell Ltd, Block F, Unit 288, Riverside Business Centre, SW18 4UQ, London, Reino Unido
- solace@avaestell.com
- essiecare.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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BE AWARE OF SUBSCRIPTION CHARGE !!!
BE AWARE THAT YOU WILL BE SIGNED UP AUTOMATICALLY FOR AVA+ MEMBERSHIP. I ONLY PURCHASED TO SUPPORT THIS BUSINESS AND THEY HAVE NOW CHARGED ME £20 FOR A SUBSCRIPTION I NEVER SIGNED UP FOR !!!!
Have been buying their products for…
Have been buying their products for years now. My eczema prone skin ADORES the magix cream, scrub and the foam facial cleanser. Notice such a difference when using these. For people saying they're "scammers", that's absolute nonsense, and some clearly don't know how to read! You can VERY easily opt out of the monthly membership if you chose to do so!
CANCEL THIS SUBSCRIPTION IMMEDIATELY
CANCEL THIS SUBSCRIPTION IMMEDIATELY!
£20 ADDITIONAL COST ON TOP OF EVERY ORDER.
I WILL NEVER SUGGEST THESE PRODUCTS TO ANYBODY!
QUALITY OF PRODUCTS CHEAP AND DISGUSTING!!!!!!!
This is my 3rd order
This is my 3rd order. The product quality and quantity is amazing ( I bought magic cream foams cleanser, magic cream, summer and winter body creams, Face and body scrub).
Magic cream treated and heal my daughter (under 2yrs) mild eczema. I have recommended to my friend and she seconds it. Foam cleanser is such mild and soothing cleanser.summar and winter body creams are so pure am happy to use all natural products on my and my family. I had some issues with few funds and team has resolved it professionally and timely. What else one could ask for.
New customer
Ordered in January and received quickly. Think was 4/5 days. Pleased with product quality and packaging. After sales communication is good
I will not recommend this scammer…
I will not recommend this scammer company name Ava estell to no one ! I ordered the product who was in sales on October 2023 at $39.9999 after received the product they started to charge me $27each month when I find out they still didn’t pay my money back lies that I agreed to do long story short they are scammers
Be very cautious
I didn't test out the products long enough to leave a review. My review is based on how I feel cheated with this company. I bought some items when it was on sale. It said delivered when it was not. I contacted customer service and after 3 days I got an email acknowledging it was an issue on their end that they will ship the products ASAP. I got my order few days later. Then I saw on my bank statement that I was charged another amount for membership which I NEVER signed up for. When I contacted customer service they told me the charges are non refundable so now I'm gonna dispute it through my bank. While I love to support black owned businesses, I will never shop from this shady company
Miracle cream
The products works perfectly well. My colour looks great and my 4 months baby also look fabulous. I will buy and buy again,
LOVE LOVE LOVE 💕
The products are amazing and they really work you have to be consistent and patient . My second full bundle and my face feels and looks amazing ❤️ I have been using these products for two years now and it’s truly amazing.
This product doesn't work
This product doesn't work. They ask you to review a review all the time before the 14 days that they advertise that will start work. They set up a kind of subscription that you don't know what it is. After one month they take money from your account. My skin is the same. I'm pardan skin. I have good skin, i have a small dark skin under my left eye. Don't waste your money with them. They talk smooth and nice. It's a kind of African-speak to get your trust. NEVER AGAIN.
I will contact my PayPal to get my money refunded.
Scammers
I tried this product for about 3 months hoping that it will help my daughter but it didn't. January the company took money from my account, I informed the company about this, they said I must have been one of their VIP. I didn't sign up for a VIP. I was not been refunded. Again today, this February, £20 is pending on my account, when I had complained and reported this.. THIS IS SCAM!!!!
Prompt refund
Recently purchased a set from Ava Estell but quickly realised I had selected the wrong set after purchase. I sent an email to cancel and I received a timely response confirming they had cancelled my order.
I am grateful for their professionalism and look forward to be a long term customer of theirs.
Didn’t work at all
Didn’t work at all
I had so much hope that the products would help but nothing happened.
I bought for hyperpigmentation issues.
Fantastic products and fast shipping.
Results better than what I expected
I've always had problems with acne on the left side of my face. I use the magix cream consistently and everyone compliments me on my brighter complexion and well hydrated skin. The acne doesn't come anymore. I might get a couple when I'm on my period but that's hormonal so that can't be helped, even so, the breakouts aren't as bad as before I started using the product.
Thank you Esmahan
I honestly am so appreciative to Esmahan, thank you so much for your understanding, patience and resolving my issue!
Your customer service skills are a breath of fresh air!
Rip you off £20
Beware of hidden £20 membership charge which they have refused to refund. Scam and a rip off. I am sure there are other people who have experienced this. Such a shame.
Beware membership charges
It's too early to tell if the products themselves actually work, however it's the sneaky £20 p/month membership that I didn't choose or even recall seeing while I placed my order thats earned this 1* review. I hate feeling ripped off especially by a black owned business. I don't seem to get anything for this money. I've emailed for a refund but so far no response. Very disappointed
Very disappointed
Very disappointed! I purchased the skincare product to alleviate eczema on my hands, I took advantage of their boxing day sale. I haven't received my purchase, their customer service team have contacted to see whether I would like a replacement, I've requested a full refund, surprise, surprise I haven't received a response to my request 😕
I am happy with your products no doubt
I am happy with your products no doubt. I am also on a £20 monthly subscription but when I pay for the 3-5 days standard delivery, it takes more than 10 days before my goods arrive. I have ordered products since the 4th if January and until today I haven't had them. It's really frustrating.
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