No hay facilidades para devolver, sale carísimo
He solicitado una devolución y no estoy conforme con las condiciones que me han indicado tras solicitarla.
Para empezar en la sección de devoluciones da a entender que la devolución se realiza dentro del mismo pais, porque si les tengo que enviar el pedido de España a Grecia me va a costar mas que el producto en si.
Para continuar, es obvio que el pedido me lo enviaron desde España porque solo tardó 24 horas en llegar, por tanto no entiendo por qué para los envio si tienen un punto en España, pero para las devoluciones no.
Me parece una práctica abusiva. Ideal para cargarse la experiencia del cliente.
Respuesta de ESTHE
Thank you for your message.
As clarified in our previous email correspondence, all orders are shipped from our main warehouse in Greece via UPS Express. Fast delivery times within Europe are a result of courier logistics and do not indicate the existence of a local warehouse or return facility in the destination country.
Our Returns Policy clearly states that:
- Returns must be made within the same market or region (the European Union).
- All returns are sent to our central EU return facility in Greece.
- Return shipping costs are the responsibility of the customer, and we do not provide prepaid return labels.
These terms were available on our website prior to purchase and were also explained to you directly via email. As noted in your response, you confirmed that you understood the policy, but disagreed with the return shipping cost. This is a matter of personal preference rather than a lack of transparency or misleading information.
The policy has been applied exactly as stated.
Thank you for sharing your feedback.