Eterlove Opiniones 

I ordered the Mountain Tea diffuser specifically because of the transparent glass bottle shown on the website. Instead, I received a black, opaque bottle labelled “Westin White Tea”.

Customer service explained that this was the previous fragrance name and packaging. They acknowledged that these differences had not been disclosed before purchase and apologised.

They offered a refund after return and inspection, but have failed to answer my questions about a prepaid return label, the return destination and the refund arrangements. Their own policy says they cover return shipping for approved claims involving materially misdescribed products.

Despite having already received my photographs and acknowledged the issue, they later asked for the same evidence again. My subsequent emails remain unanswered, and the complaint is still unresolved.

Receiving a review request while my complaint remains unanswered is particularly disappointing. The product presentation and after-sales service have both fallen short of my expectations.

I’ll begin by saying I rarely write reviews but this one got me upset so I had to write a review. Of course, delivery took some time to arrive. Approximately 3-4 weeks. When it did arrived, I was excited to open and begin using it. Well…the bottle was filled with some watery-slightly oily liquid. There was NO scent!! I’m very disappointed and feel like I was ripped off!! Not good. The bottle is nice so I have to fill it with something else and pray the diffuser works. Oh! Just checked, that piece is broken. Awful!!!!

I ordered a £46.00 diffuser online on 18/09/26. Today is the 13/10/26 and it hasn't arrived. Turns out the company is based in China. Enough said. Tracking hasn't updated since 21/09/26 showing "We're expecting it". Don't reply to emails and never gave a refund. Had to open a dispute with PayPal to get my money back. AVOID !

Azienda inaffidabile vende profumatori per ambiente elettrico su Instagram ed altri siti
Esperienza negativa non vanno bene questi profumi lasciano un alone unto intorno sulle superfici e non profumano costano anche cari
Vi consiglio vivamente di non acquistare non rispondono alle mail e non ritirano il prodotto
ATTENZIONE!!!!

I place my order on 8/19/26, I still have not received my difuser. I contacted customer service several times about tracking my shipment. They said for me to wait a little longer. After over a month, I asked for a refund and I have not heard back from customer service. They have never even offered to reship my order and have never refunded me. SCAM FRAUD

Scammers. Don't buy. They never sent the parcel. Be careful

Ordered a scent diffuser a month ago, had no correspondence. Had to email them for an up date which they replied "be patient" emailed them again and now they are not replying. Awful customer service!!!

scam website beware. its based in china not usa. uses a fake address in usa. sends you Chinese goods not fit for purpose. should you try to return the product you get the same response back asking you to send goods to china.

avoid at all costs.

update 13/ 10/ 26 at no point has this company ever responded to our returns request and complaint. hence dishonest business to deal with fake address

there response is lies. we asked to return it many times they ignore our request so we now have to proceed with a bank dispute. dishonest Chinese company with a fake usa address.