Eternal Wigs  Opiniones 

145
TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been very self conscious about my thinning hair, especially as it was front and centre so difficult to hide. From start to finish, the whole experience was exciting and emotional. I am absolute... Ver más

Valorada con 5 estrellas sobre 5

I cannot recommend this company enough. During my cancer and chemotherapy journey, finding a wig that made me feel like myself again was incredibly important, and they exceeded all my expectat... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

My friend at prestige hair studios Wicklow bought a wig here, it came dirty used, the wrong colour and the wrong measurements. It cost €967, eternal wigs were made aware of these issues immediately an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing experience from start to finish! The quality of the human hair wig I purchased is incredible so soft, natural looking, and easy to style. I also visited the salon in Scotland, and the staff we... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 76% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(145)

33 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I have been scammed by this company

I have been scammed by this company, wig received worth £801 it was very poor quality of hair. Possibly synthetic. Knots on the wig have not been bleached giving a very fake look. The hairline has been razored down on either side it is very wide spread. The worse wig i have even purchased in all my 15 years of wearing one. Avoid at all cost. The customer service is shocking I have emailed several times but been ignored and rang so many times too. They originally said they would take it back to bleach the knots and then no further contact. I have been scammed by this company and would like to save anyone else being in the same situation. The wig I received looks nothing like the ones advertised on Instagram and their website. A more reliable company with better quality wigs is moramode.

26 de octubre de 2023
Opinión espontánea
Logotipo de Eternal Wigs

Respuesta de Eternal Wigs

Hello Mel,
Sorry to hear about your experience.We are a very reliable company and this is not your first time ordering from us.
We always ensure our wigs are checked before sent out and what we sent to you was a line of luxury wigs which you said was of great quality.
A member of our customer team has emailed you back to resolve this issue and do let us know if you have any other queries.
Mandy

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, quick delivery and wigs are very well made and fantastic quality. Will definitely be buying again. Thank you so much

2 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lacking customer service

The colour was pictured and described as platinum blonde. Great that's me. The style great, that's me. The chat line was very helpful and gave a positive answer to my many questions. I was happy to proceed with the purchase.
As soon as it arrived everyone new it was not me - totally wrong colour, dark honey blonde. I have written five (5) times asking for advice, could my hairdresser pick out highlights for me to brighten the colour. Sadly I have not even been given the courtesy of an acknowledgement and I keep receiving requests for feedback. Not a happy customer.

5 de junio de 2023
Valorada con 5 estrellas sobre 5

Absolutely unreal

Absolutely unreal! best wig I’ve bought in 4 years very very good quality hair. Best price also. Delivered in a few days fast shipping.the owner done her very best to deliver it on time thank you so much I’ll be ordering another soon🫶🏼

29 de mayo de 2023
Valorada con 5 estrellas sobre 5

So pleased with my new wig!

So pleased with my new wig. It arrived a week or two later than expected but communication was good and I was put at ease by Lily. The lace is a little on the dark side for me but this is by far the best quality wig I’ve ever owned. Received many compliments and I’ve only been wearing it for a couple of days. Thank you eternal wigs!

23 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have just ordered my fourth wig with…

I have just ordered my fourth wig with Katie and Eternal Wigs as the human hair wigs grom my experience are undetectable to anyone who does not know me from before I list my natural hair. The human hair wigs smell amazing and look great on when styled correctly. Katie has been incredible from the get go. I have been constantly corresponding with Katie through Whatsapp and the website online chat as on my first order I was desperate for my wog as soon as possible as I did not want my family to know I was ill over Christmas. Katie went above and beyond with the production time and ensuring my wig artived before Christams despite the Royal Mail postal strikes. I cannot thank Katie and her t3am enough.

16 de diciembre de 2022
Opinión espontánea
Logotipo de Eternal Wigs

Respuesta de Eternal Wigs

Thanks so much Arabella for the kind words.This is much appreciated.

Valorada con 1 estrellas sobre 5

Do not buy anything from this company

Do not buy anything from this company!
I bought a wig from Eternal Wigs as I have been suffering from hair loss which is obviously stressful enough. I ordered a wig directly from the website and did not ask for any customisations or anything special. The picture looked beautiful and exactly the style and colour I wanted so I was really excited to receive it. The website does state that the colour may not be exact but what I received was much darker than I though it would be and despite the fact that I measured my head carefully according to their own website guidelines to make sure it would fit well, it was far too big. I contacted the company and was basically told that its my fault for ordering the wrong size and they don't offer refunds. I paid almost £400 for a wig that I cant use. Once your order is placed they can basically send you anything and there is nothing that you can do about it. The website also states 100% satisfaction guaranteed. This is also clearly just a marketing tool and has no substance because if you are not satisfied then they don't care. I wish I had never got involved with Eternal Wigs, and if you are considering buying from them I hope that this review protects you from what I have been through.

9 de diciembre de 2022
Opinión espontánea
Logotipo de Eternal Wigs

Respuesta de Eternal Wigs

Hello Penny,I am sorry to hear that you are not satisfied with your wig.The wig came in the right colour and style.I believe the sizing was the issue you had.We recommend measuring your head size first to ensure you get the accurate size.We have over 4 star rating from our customers and we maintain the strictest quality control before our wig is shipped out.

Valorada con 5 estrellas sobre 5

I’ve recently been diagnosed with…alopecia

I’ve recently been diagnosed with alopecia and I’m struggling physically and mentally in how I was looking

I have a friend in a similar situation who told me about “Eternal wigs” so I gave it ago and came across the beautiful wig “Amber”

I was very sceptical as it was synthetic but I knew that this was a tester wig to see how I feel, what it feels like on me and I can tell you now that this was the best Decision ever. I am in love with wig not just because it’s beautiful but also it doesn’t come across as fake looking, doesn’t feel fake everyone- is just constantly complementing me and the price is ridiculous!!

Had my first party over the weekend, In front of hundreds of people and no one stared at me.

I’ve already gone and purchased a second wig

Thank you Eternal Wigs for giving me back my gleaming smile ♥️

19 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My wig is stunning,the style color and…

My wig is stunning,the style color and quality is just what I have been looking for!
I have owned other wigs but this wig from Eternal wigs is the best have ever had! Thanks and will order again!

9 de noviembre de 2022
Opinión espontánea
Logotipo de Eternal Wigs

Respuesta de Eternal Wigs

Thanks so much for your feedback.Appreciate it

Valorada con 5 estrellas sobre 5

Absolutely amazing!!

Absolutely amazing!!! 10000% recommend you can’t go wrong if your debating buying one do it you won’t regret it. Whilst having chemotherapy I used wigs from here and they gave me back my confidence made me feel like me again. They are insane quality and you can’t tell you have a wig on!! They are perfect I wouldn’t shop anywhere else for a wig, I’ve bought numerous from them.

1 de noviembre de 2022
Opinión espontánea
Logotipo de Eternal Wigs

Respuesta de Eternal Wigs

We appreciate your feedback.Thanks

Valorada con 1 estrellas sobre 5

Staff confirmed it’s a gamble buying from them

I posted a few days ago about my experience in buying a wig. Essentially it arrived and within 24 hours it was snapping, shedding, breaking all over, weak, frizzy and totally damaged. Messaged for help and was dismissed. Left a review and was told someone would reach out via WhatsApp to ‘help me understand’, instead I got a WhatsApp of a defensive message regarding the review I left. Eventually got through to someone on live chat and was told “When customers choose to buy a wig, the ultimately choose to bear the risk of purchasing with us” confirming that they know customers are taking a risk on poor quality buying from them. If I figure out how to add photos here I will of this. Was offered a discount on a new wig if I wanted which I didn’t, not after the awful quality of the first one, no offer to refund, replace or repair the wig they sent me. Basically tough luck you bought it, got dealt a crap hand and that’s it. £635 for this. Not acceptable

14 de noviembre de 2022
Opinión espontánea
Logotipo de Eternal Wigs

Respuesta de Eternal Wigs

Hello Shauna,am sorry you are disappointed with your wig.We inspect our wigs before been shipped and we maintain the strictest quality control to ensure our wigs meets the standards hence why our over 4 star rating across all our review sites.We offered some options for you and we are reachable via our contact email.Thanks

Valorada con 5 estrellas sobre 5

Stunning wigs

Stunning wigs, excellent service, worth every penny and more!! I couldn’t be happier with my experience at Eternal Wigs.

12 de noviembre de 2022
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más