I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... Ver más
La empresa ha respondido
The website and Quick Delivery were EXCELLENT. Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV. I have ha... Ver más
La empresa ha respondido
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos médicos
- Puesto de primeros auxilios
- Equipamiento y suministros hospitalarios
- Tienda de ropa de seguridad y de trabajo
- Proveedor de equipos de seguridad
Sobre Eureka Direct.co.uk
Escrito por la empresa
Eureka Direct
Escrito por la empresa
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Información de contacto
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, Reino Unido
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4,7
Excelente
1 mil opiniones
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Order was sent back to yourselves by…
Order was sent back to yourselves by the Delivery Service. It then took numerous phone calls to you before we got the order which was 6 weeks late.
Since writing this review, Eureka have responded promptly and offered a solution to our problem which we have accepted.
Many thanks.
6 de agosto de 2025
Respuesta de Eureka Direct.co.uk
Thank you for this review, Karen. We are very sorry to hear that you had a difficult time with the delivery. This is unacceptable, and we never want our customers to encounter this issue.
The order was returned to us by DPD on 2/07/2025, 08/07/2025, and 30/07/2025 due to several reasons, including the item being damaged or relabelled in transit and the delivery being refused without attempt. Unfortunately, there was also a delay and miscommunication between the warehouse and our sales team when the products arrived back with us, so this also caused longer delays, and again, we apologise for this.
Overall, we understand your frustration with this and take responsibility for some of the delays caused. For this reason, we will be offering you a 20% refund of your order for the inconvenience caused.
We hope this goes some of the way towards amending your concerns.
Kind regards,
Eureka Direct Customer Service Team
Respuesta de Eureka Direct.co.uk
Thank you for this review, Julia. We are glad you had a great experience. Hope to see you again soon.
Kind regards,
Eureka Direct Customer Service Team
Respuesta de Eureka Direct.co.uk
Thanks for the great feedback on our delivery service – we’re glad we could help! Hope to see you again soon, Ashleigh.
Kind regards,
Eureka Direct Customer Service Team
VERY QUICK DELIVERY AND JUST WHAT WAS…
VERY QUICK DELIVERY AND JUST WHAT WAS REQUIRED.
29 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thanks for the kind words – it’s great to hear delivery went smoothly. Hope to see you again soon, Diane.
Kind regards,
Eureka Direct Customer Service Team
I ordered what I thought was adhesive…
I ordered what I thought was adhesive dressings but when they arrived I discovered that they were justthe pad itself with nothing to stick and hold them in place so were useless to me. Now notice they say adherent and not adhesive!
24 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thank you for this review, Lorna. I've passed your complaint back to our sales team, who have been in contact with you today to try and rectify the issue.
I'm afraid we do not offer swaps or exchanges, but what we can do is arrange a return/refund for the adherent dressings, to then place an order for some adhesive dressings.
However, if the adherent dressings have been opened, you will be unable to return them. Therefore, we will be more than happy to apply a 5% discount if you were to place an additional order for the adhesive dressings.
We hope you find these resolutions satisfactory, and if so, we would greatly appreciate it if you could amend the Trustpilot rating.
Please let us know if there is anything else we can help you with.
Kind regards,
Eureka Direct Customer Service Team
Great Value and Very Quick Delivery
The items that I bought were very reasonably priced, superbly packed and delivered extremely quickly by DPD - carriage free. Thank you.
23 de julio de 2025
Respuesta de Eureka Direct.co.uk
Amazing news! Thank you for sharing your experience – we’re always here for you when you need us, Dave. We hope to see you again soon.
Kind regards,
Eureka Direct Customer Service Team
Painful Ordering Process.
All other companies that I deal with for ordering are able to compile a quote and recommend products based on our needs. The most recent order was a painful process that I do not wish to repeat any time soon.
18 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thank you for this review, Jake. We are very sorry to hear that you had problems ordering from us. I've passed this feedback back to our sales team, who have confirmed that they have called and spoken with you to personally apologise and try to resolve this matter.
We will always try to help our customers as much as possible and quickly provide a quote when needed; however, to assist us with this, we do ask for as much information as possible to be sent to us regarding the products and needs of the customer.
We hope our contact with you has helped to resolve your frustrations, and next time the process should be a lot smoother.
Thank you for bringing this to our attention.
We hope to see you again soon.
Kind regards,
Eureka Direct Customer Service Team
Great and speedy service
Great and speedy service. Reliable and easy online ordering
17 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thanks so much for the 5 stars – we really appreciate your support. We hope to see you again, Judia.
Kind regards,
Eureka Direct Customer Service Team
Excellent service.
Once the order had been placed it was despatched promptly. Delivery was super fast. Excellent service.
15 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thank you for the lovely review – we’re delighted you were satisfied. We hope to see you again, Anthony.
Kind regards,
Eureka Direct Customer Service Team
Easy ordering very easy and quick
Easy ordering process. Fast efficient delivery.
Authentic product
14 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thanks for highlighting our fast delivery and quality products – we’re glad we could get it to you quickly. We hope to see you again, Sandra.
Kind regards,
Eureka Direct Customer Service Team
Excellent company
Excellent company! Everything from easy to use website, to competitive prices and next day delivery.
14 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thanks a lot for the 5 stars – we’re grateful for your trust, Krishna. We hope to see you again.
Kind regards,
Eureka Direct Customer Service Team
Prompt Delivery
We received our paper towels promptly which was great, but unfortunately never received the box of biscuits that were promised.
14 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thank you for raising this to our attention. I can confirm that I've reported this to our sales team and they have confirmed that it did show as dispatched. However, as a gesture of goodwill, we have resent a new box. Hope you enjoy!
Kind regards,
Eureka Direct Customer Service Team
Respuesta de Eureka Direct.co.uk
It’s customers like you who make what we do so rewarding – thank you! We hope to see you again, Derek.
Kind Regards,
Eureka Direct Customer Service Team
Very quick delivery
10 de julio de 2025
Respuesta de Eureka Direct.co.uk
We couldn’t be happier to receive such a glowing review — thanks so much! Hope to see you again soon, Jun.
Kind Regards,
Eureka Direct Customer Service Team
Inhalers
As a school we need things fast.My order was placed one day and i received it the next day this was amazing and will definitively be ordering again.Thank you
9 de julio de 2025
Respuesta de Eureka Direct.co.uk
It’s great to know you had a positive experience — thanks for the review! We hope to see you again soon, Gemma.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend new invoice in a matter of minutes. Great service and all delivered within 24/48 hours of ordering. Good value with 20% off also.
9 de julio de 2025
Respuesta de Eureka Direct.co.uk
Thank you so much for this excellent review, Aileen. I will be sure to pass your positive feedback back to Ellie and our sales team. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Happy customer
Good range of products at very competitive prices with excellent delivery.
9 de julio de 2025
Respuesta de Eureka Direct.co.uk
Huge thanks for your lovely feedback - it’s truly appreciated. We hope to see you again soon, Vivien.
Kind Regards,
Eureka Direct Customer Service Team
Respuesta de Eureka Direct.co.uk
We’re so pleased you had a great experience all round — thanks so much. Hope to see you again soon, Steve and Sue.
Kind Regards,
Eureka Direct Customer Service Team
No issues at all good and service as…
No issues at all good and service as expected , efficient and speedy
7 de julio de 2025
Respuesta de Eureka Direct.co.uk
We’re thrilled you were pleased with the service and delivery. Thank you — we hope to see you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Respuesta de Eureka Direct.co.uk
Thank you for the 5-star feedback — great to hear everything was spot on! We hope to see you again soon, Amanda.
Kind Regards,
Eureka Direct Customer Service Team
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