I’ve been calling at Eurocell in Cramlington for the past couple of years to purchase bits and bobs for an extension I’ve built. Today I picked up one or two items and, as usual, Robson and Steve wer... Ver más
Localización
Cambiar localizaciónUnit 7, Nelson Park Industrial Estate, NE23 1WD Cramlington, Yorkshire & North East, GB
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Consulta las opiniones de los clientes
Excellent all round service from the lads at Cramlington branch. Have been looking for some fencing for a while now went in to Cramlington after looking online. The 2 lads on the counter were very kno... Ver más
Excellent product everything I need for window fitting always a wide range of uPVC the lads are very professional and always put there selfs out of way to help wouldn't go anywhere else. cramlington e... Ver más
Great set of lads cannot do enough to help you out. After the recent storms I was needing a part for my gutter which was out of stock. The guy on the counter arranged for their driver to collect the p... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales para la construcción
- Proveedor de cabañas y edificaciones de jardín
- Tienda para la reforma del hogar
- Proveedor de ventanas de PVC
- Tienda de insumos para techado
- Proveedor de ventanas
Sobre Eurocell plc - Cramlington
Escrito por la empresa
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
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WINDOWS
Información de contacto
Unit 7, Nelson Park Industrial Estate, NE23 1WD, Cramlington, Yorkshire & North East, Reino Unido
- 01670 739351
4,7
Excelente
32 opiniones
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Ha contestado el 92% de las opiniones negativas
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I took six composite deck boards back…
I took six composite deck boards back over 3 weeks to your cramlington(Northumberland) branch as the employee on the desk said that it would be fine to get a refund. I still have not been refunded or had any correspondence with the branch or company. I thought I had found a good reliable company to buy my decking from as I am the owner of a landscaping company ( AS Landscapes & Driveways) but I guess not! Could I please just have my refund
29 de junio de 2024
Respuesta de Eurocell plc - Cramlington
Your feedback is valuable for improving our products and services, Thank you for bringing this to our attention.
Your refund has now been processed.
Many thanks, Eurocell.
good service
ordered online and picked up next day in under 5 minutes, just the way shopping should be
16 de julio de 2024
Don’t answer the phone at all at any…
Don’t answer the phone at all at any branch , don’t reply to emails, don’t send a delivery date, just got to buy online and hope for the best, poor service
16 de junio de 2024
Respuesta de Eurocell plc - Cramlington
Sorry to hear about the negative experience you've received. I believe your order has now been delivered. Thank you Eurocell
Easy order process and quick delivery
Easy order process and quick delivery. I will use Eurocell again when the time comes.
28 de febrero de 2024
They are the cheapest around for PVC…
They are the cheapest around for PVC products and the quality is great. The delivery was spot in within 48 hours.
15 de octubre de 2023
Opinión espontánea
Excellent all round service from the…
Excellent all round service from the lads at Cramlington branch. Have been looking for some fencing for a while now went in to Cramlington after looking online. The 2 lads on the counter were very knowledgeable and gave great advice also give me a much better price than the website! My new fence was delivered same week just have to wait for the snow to clear off before I can fit it!
28 de febrero de 2023
Opinión espontánea
Used this branch for years they always…
Used this branch for years they always look after me and my staff excellent service.
1 de octubre de 2022
Opinión espontánea
Respuesta de Eurocell plc - Cramlington
Hi Matt,
Thanks so much for your wonderful review, I will be sure to pass your kind comments on to our Cramlington branch.
Many thanks,
Charlotte @ Eurocell
Great set of lads cannot do enough to…
Great set of lads cannot do enough to help you out. After the recent storms I was needing a part for my gutter which was out of stock. The guy on the counter arranged for their driver to collect the part I need from another branch and dropped it off at my door less than an hour later. Outstanding service thank you Eurocell.
24 de octubre de 2022
Opinión espontánea
Respuesta de Eurocell plc - Cramlington
Hi David,
Thanks so much for your wonderful review, great to hear! I will pass your kind comments onto our Cramlington branch.
Many thanks,
Charlotte @ Eurocell
Problem with fencing corner posts…
Had eurocell fencing installed last year - however they don’t supply proper grooved corner posts just a weak plastic add on groove. Every time it’s windy the panels pop out of the flimsy plastic groove.
Eurocell have responded that they can’t see any reason this is happening but I will await developments
2 de febrero de 2022
Opinión espontánea
Respuesta de Eurocell plc - Cramlington
Hi Linda,
Thanks for providing your feedback, but if I can just respond with the fact you called us within the past half hour to first notify of the potential issue & I have since replied to your email as well as this negative review.
The email I have just sent outlines next steps required from yourself
Kind regards
James
Outstanding customer service!
Customer service is outstanding! I ordered online and was in the way to the store when I received a call from them informing me the order was ready to pick up. When I arrived the staff were welcoming, friendly and helpful. In and out of the store in less than 3 minutes.
Only issue I have is with the website. Pictures and descriptions could be just that little bit better.
Keep up the great work and service!! Shame you don't offer 'Customer service training'... I know a lot of UK businesses that could use it!!!!
25 de octubre de 2021
Opinión espontánea
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