Europcar Greece Opiniones 

I’d really urge people to avoid this rental company, in Greece (Corfu) at least. My partner doesn’t have a credit card and they refused to use his debit card for the deposit without paying an extra €218 for the premium insurance, on top of the insurance we already paid and the car itself - then wanted the deposit on top again!! I asked if we could have a refund / change me to be the main driver instead as I had my credit card on me (apparently it has to be the main driver the credit card is under - makes no sense if we’re in the same party!!), but he said this was “impossible” to do - I don’t really think it is that difficult though - nothing is. Awful customer service checking in. The only positive of this rental company is that we had a pleasant check out and complimentary shuttle service back to the airport. The car did its job but it was scratched everywhere when we had it from them, so we were a bit nervous giving it back but had no issues because we took lots of photos and videoed the car before leaving on arrival.

J'avais réservé un véhicule tarif négocié par l'intermédiaire de mon compte All Accor. En arrivant le soir l'agence de Paros a essayé de me demander plus que ma réservation déjà payée (12€ supplémentaire par jour pendant 22 jours...) une vrai arnaque! j'ai donc annulé ma réservation directement avec la centrale, qui n'a même pas cherché à savoir pourquoi j'annulais -donc pas de souhait d'amélioration de services - et ma remboursé avec une retenue non expliquée de 50€!!! ILS M'ONT GACHE MES PREMIERS JOURS DE VACANCES PUISQUE JE ME SUIS RETROUVEE A 21H SANS VOITURE; J'avais déjà lu de mauvaises critiques sur cette agence, je confirme, à fuir absolument. je me suis adressé à Sixt, service parfait, moins chère, je conseille!

Stejně jako ostatním mi vnutili pojištění za skoro 280 euro, kvuli tomu ze nemam kreditní kartu ( mimochodem nemohu mit kreditní kartu kvůli podmínkám banky na hypotéku ) penize na kauci si stejne strhli takze naprosto nechapu kde je problém. Jelikoz me pomerne rozhodil, že je s autem problem a auto na Korfu proste potřebujete a nejsem anglicky úplně zdatný v pojišťovnictví, jsme se proste nepochopili správně, jelikoz bych jim to nezaplatil, to je pojištění i s havarijním pro moje osobni auto skoro na pul roku. Jsou to akorat zlodeji dávejte si na to velky pozor. Toto zázračné pripojištění stalo skoro stejne jako půjčení vozu. A to jsem uz jedno pojisteni mel od Bookingu a naprosto uprimne Booking by na to mohl varovat. Za me je to podvod.

Moderner Flughafen. Nur leider viel zu klein für die zahlreichen Flüge konzipiert. Sicherheitskontrolle überfüllt, alte Technik, an den Gates viel zu wenig Sitzgelegenheiten. In den Shops & Duty free überall lange Warteschlangen.

Service is highly misleading - no representative at the actual airport
Depot is at least 2,5km
Depot is badly signposted
Depot is sloppy with no clear separation of returns or dispatch
Waiting time for shuttle to and from the airport is to long
The service levels do not comply with Europcar service standards
Use an alternative company for faster and more convenient service

Europcar Chania charged me an unfair EUR 59.99 out-of-hours fee after my flight was delayed. I confirmed that this charge was never disclosed in the booking terms or conditions, I complained and requested a refund to no avail. It feels like cheating customers by hiding such fees. Very disappointed and will not use Europcar again.

Nous avons loué un véhicule chez Europcar début septembre, à Héraklion, en Crète. À la restitution, l’agence nous a facturé 358 € de prétendus dommages, alors que ceux-ci étaient déjà présents sur le véhicule lors de la prise en charge, photos officielles à l’appui (prises par leurs propres employés et incluses dans le contrat).

Malgré tout cela, nous avons été contraints et forcé de payer 358 € sous la menace de rater notre avion, puisque le local est éloigné de l’aéroport et que nous étions dépendants de leur navette.

Nous avons contacté le service clients. Malgré nos relances et les preuves très claires envoyées (contrats, photos datées, etc.), Europcar refuse de reconnaître son erreur et maintient cette facturation abusive.

En l'absence de retour de leur part dans les prochains jours, nous allons saisir les associations de consommateurs, le Centre Européen des Consommateurs et la répression des fraudes

FUYEZ CE LOUEUR.

Non fourniture de véhicule
Dossier de réservation confirmé par Europcar pour le 17 juin pour prise d'une voiture à l'aéroport de Thessalonique. Refus d'Europcar de me fournir la voiture sous prétexte que la loi interdit les locations aux personne de plus de 80 ans, 82 ans pour moi et 80, plus quelques mois pour mon épouse, alors que toutes les informations avaient été fournies. Aucune réponse à mes demandes écrites d'explication.

Schlechteste Autovermietung bisher. Unfreundliches Personal. Angeblich konnte die Kaution nicht von meiner Prepaid Kreditkarte abgebucht werden, weswegen wir eine Premium Versicherung abschließen mussten, obwohl wir im Vorfeld schon eine Premium Versicherung über Check 24 abgeschlossen hatten. Wir haben bereits über 250€ gezahlt und mussten dann für die doppelte Premium Versicherung nochmals 200€ zahlen und dann konnten sie auf einmal trotzdem die Kaution von meiner Karte abbuchen. Auto wurde uns dreckig gegeben.

DO NOT/DO NOT/DO NOT RENT.Sure wish you would allow a .1 or zero rating. Sept 4-17 rental. Couldnt find the pick up location and took 45 min to find out from another car rental office. No info in emails that up was post 6 for their shuttle. Received the car on day one. While driving away, it was difficult to see from all the film and crap on the windshield in and out. No juice whatsoever using the windshield washer fluid. Totally empty, The air direction switch was broken and wouldn’t allow cold air through the dash vents. I returned the car next day looking for a vehicle exchange. Sure, that’ll be a 7€ cleaning charge. WHAT!!!, the car was filthy when I received it and I’m returning it on day two. 2nd car was replaced and windows still dirty as heck. Vehicle was returned and agent was slow as ever. 30 min later when almost done, she states there is a balance of 7€ for a cleaning fee. WHOA!!! I explained what happened and she says she’d be talking to her manager later. I left and immediately LOCKED MY CREDIT CARD. Bunch of B.S.
Try another rental.

They don’t accept debit or Revolut cards. To use one, they force you to purchase their full insurance, even though I had already paid for full insurance when making the booking from Booking.com

Waited for 25mins at the booking desk as they were "waiting for cars to.go through the wash". Huge line of customers behind us. Finally got the ref. and vehicle number and went off to the Europcar parking lot office. At least the guy inside the airport was apologetic and pleasant... the older guy in the carpark was rude, abrupt and saw all of his customers (who pay his wages) as a nuisance to be treated like pesky flies. "IF YOU HAVE A VEHICLE NUMBER GET OUT OF THE OFFICE... STAFF WILL GIVE YOU A CAR THERE"
We had the pleasure of him getting our car, he drove up to us quickly and virtually lept out of the car leaving us to it...WOW.

Terrible customer service on pickup with a very unprofessional and quick tempered employee. She did not have time to explain anything thoroughly, she made me purchase another full insurance (which I already had paid through another provider beforehand) in order to pay the car with my debit card. She then proceeded to try to rent us a Citroen C3, then ended up with providing us with a Volkswagen T-Cross after insisting that we paid for a Volkswagen T-Roc (which was clearly available in the parking lot firstly and secondly both cars offered were a class bellow what we paid for). The T-Cross offered had a dirty windshield on the inside as well as a stained rearview mirror. All in all quite a terrible experience only because of a disgruntle employee on pickup. I will not be using their services anytime soon nor recommending them.

A fuir !!
Jamais eu de problème avec une compagnie de loueurs de voitures..
J’ai restitué le véhicule avec aucun problème
La dame a bloqué son regard sur une aile pendant 2 h ! Pourquoi que la ? Je n’en sais rien …
Une marque invisible juste au toucher en insistant..
L’employé m’avais dis « j’ai tout filmé en vidéo pas de soucis et je vous l’envoi en mail sauf que je n’ai rien reçu et par contre europcar m’on montre un film avec le véhicule nickel chercher l’erreur

Bref même si j avais filmé la voiture avant mon départ c’est quasi impossible de voir cette marque! Surtout avec une voiture blanche à 40 degrés sous le soleil!

Une addition à 480 e et en plus il mon compter 31 e d’assurance que je n’avais pas voulu prendre ayant une visa gold
Dommage j’avais bien aimé Rhodes..

I rented a car from Auckland for 21 days with a premium insurance total price 1645nzd. When I got back home they charged me 2004 NZD without me authorizing the extra amount. I also booked an AWD car and they gave me a FWD car. They are scammers

Very awful treatment from delivery supervisor

Europcar is a con company. If you are going to Rhodes please book with a local car company.
I booked online with europcar thinking the experience would be good with an established rental group however I was mistaken.
The car we received was nothing like the car we had asked for and was terrible. Unable to get up any hills and could barely move. Has many broken features the most important being the fuel cap wouldn’t open. We went to multiple petrol stations and the employees were unable to open it. So of course when returning the car we had planned to fill it up but were unable to.
We ended up having to pay €50 back at europcar to fill up a quarter of fuel which would’ve costed €20 when we didn’t have a choice in the first place.

Actually one star is one too many.
Disastrous experience from the start. We had three diffent cars in one week becase of two flat tyres, both caused by the tyres being completely worn out. The third car, which we had to wait three days to get, had no working AC.
Endless phone calls with the staff att the Chania office, who didn't seem to care at all.

On August 19, I rented a car at this office, including Premium insurance with no deductible.

The lady made a big issue out of the fact that there were no dots between my initials on my credit card. I had to prove in several ways that I was the owner of the credit card and showed bank cards, passport, and driver’s license. Even my Europcar membership didn’t help. It was the very same credit card I used to make the booking, and suddenly it wasn’t valid anymore. After I told her that I found her behavior questionable and that I had never experienced any problems at other Europcar offices, she suddenly decided it was no longer important and gave me the car. Apparently, her trick to make me pay extra administration fees didn’t work.

She then started taking pictures of the damage on the car. Because I didn’t trust the situation, I also took my own photos and videos before driving away. This shouldn’t have been necessary, since I had taken out Premium insurance. When I returned the car (after a 1-day rental), another lady started asking questions about the damage. She asked if I could prove that I hadn’t caused it. I told her that her colleague had already taken photos, but apparently those were not available at that moment. Despite my insurance, I was told I’d still have to pay about €35 for damages. I showed her my photos and immediately told her not to try to scam me. After that, she let me sign and I could leave.

This office (or certain employees) try, even with Premium insurance, to pocket plus minus €35 in so-called “administration fees.” Always take photos and videos showing both the car and the office building; this evidence can save you a lot of trouble at this Europcar location.

I booked an infant car seat for up to 12 months-old, but on arrival in Athens they only had a forward-facing toddler seat for 15+ months. Unsafe and not what I booked. I had no choice but to buy a new baby seat, which I had to leave behind by the end of my holidays. Europcar refused to cover this extra cost despite the contractual breach. Very frustrating and unsafe service for families with children.